Agaci Avinas Atlassian Team

Hi Luca, I am Agaci from Statuspage support. This document contains the currently available customizations to the email template. It'll allow you to add messages to the footer of the email. Having said that, we have an active feature request for the requirement to make changes directly to the template, like adding…

Hi @Ganesan Seethapathy , Thank you for reaching Atlassian Analytics support. I understand that your dashboard is slow due to the number of charts. I would suggest you check our documentation on triaging performance issues here. Having said that, you can create custom tables in the data lake to handle parallel processing.…

Hey Angelica, Good day! Thank you for the suggestion. I think it would be a great addition to have dynamic default values in the dropdown control. I have created a feature request for your requirement that you can track using below link, https://jira.atlassian.com/browse/ANALYTICS-234 Feel free to add your thoughts in…

Hi Angelica, I am Agaci from Analytics support. Currently, there isn't a functionality to dynamically set the default value in a dropdown variable. However, I see that you are querying a DateTime column for which you can use a calendar variable. In that, you can set Relative dates instead of a fixed date. May I ask if you…

Hi Divya, I am Agaci from Opsgenie support. Looking at the exception, I can't find any complete API response in it. We would like more information about the issue. Could you please create a ticket with us here? Regards, Agaci

Hi Rick, I am Agaci from Statuspage support. Please note that Scheduling a maintenance from the Jira ticket is a feature request on our end which you can track using the below link, https://jira.atlassian.com/browse/JRACLOUD-79117 However, you can explore the possibilities with our Statuspage API endpoint in Jira…

Hi @Niranjan Deshpande , Thank you for reaching Atlassian Analytics support. Sure, yes you can set the financial year for the year filter in the Date Bucket. You can follow the same steps in the document which you have specified. You just need to modify the logic for the Year in the case statement to show next year range…

Hi @Gregory Bryan , Good day! 😃 Sure, you could discuss this with your team and create a support ticket with the use case. Regards, Agaci

Hi Nathan, Good day! I am Agaci from Opsgenie support. In this specific case, we'll have to check the debug logs for this alert. Could you please create a support request using this link? So that we could request approval to access your instance and check the logs. Regards, Agaci

Hi @Gregory Bryan , I am Agaci from Statuspage Support. I would like to understand your requirement better. May I ask which email frequency you are referring to? Right now, the emails would be sent when an Incident is created and updated. Looking forward to your reply. Regards, Agaci

Hi Luis, Thank you for reaching Atlassian Analytics support. I understand that you would like to create 2D charts in Atlassian Analytics. You could create 2D charts by choosing 2 columns from the Data Lake. Let's take your given example, to get all the Jira Issues and the Assignee of the issues. You'll have to create the…

Hi @Emily_Cottrell , I am Agaci from Atlassian support. Functionality to add attachment to the JSM/JSW ticket from Opsgenie is a feature request in our end. You could view and vote for the issue using below link, https://jira.atlassian.com/browse/OPSGENIE-393 You could also add your thoughts to the comments in the ticket.…

Hi Sid, I am Agaci from Opsgenie support. Happy to help you today. I understand that heartbeat pings are not reaching Opsgenie during a specific time every week. To answer you question, we do have maintenance policy in Opsgenie which you could check under Settings --> Global Policies. However, maintenance policies will not…

Hi Paul, I am Agaci from Opsgenie support. Happy to help you today. We do not have any report or view that would allow you to find the list of users who has active mobile app contact method. However, you could make use of our Opsgenie API to look in to this data. Using List users API endpoint you can get the…

Hi Wolfgang, I am Agaci from Opsgenie support. Happy to help you today. Your code looks good but there are two possibilities for the 422 status. 1. The "S" in the executiveSummary key in the payload should be in upper case as per the document. 2. 'utf-8' encode is not required as json.dumps itself is going add the escape…

Hi Abraham,I am Agaci from Opsgenie support. Happy to help you today! I would like to let you know that if you are using Opsgenie associated with JSM it would not sync Opsgenie Incidents with JSM incidents, instead it wold create the responder alerts directly for the Incidents that are being created in JSM.You could find…

Hi @Ste404 , I am Agaci from Opsgenie support. Happy to help you today. I understand that you are looking to have adaptive cards in MS teams to add information in the message. I would like to let you know that, this requirement has been already a feature request in our end. You could view and vote for the feature using…

Hey @Derek Stevenson , Good day! I understand that, unfortunately we do not have any API end point to delete the Past maintenance in bulk. However, I have created a feature request on your behalf. You could view and vote for the feature using below link, https://jira.atlassian.com/browse/OPSGENIE-813 Regards, Agaci 

Hi @Derek Stevenson ,I am Agaci from Atlassian support.I understand that you would like to delete multiple maintenance at once. In this case, you'll have to make two API calls, list past maintenance and delete them by iterating through the maintenance id listed in the response. Regarding the second question to schedule the…

Good day! Thank you for reaching Atlassian support. You can accomplish this requirement by creating multiple rotations with time restrictions. You can have two separate rotations for each shift in a workday and another for non-business hours and weekends. Please find the below example; You can also find the detailed…

Hey Tarjei, Good day, Thanks for reaching out to Atlassian support! As we all know, there are various parameters involved in prioritising a feature request, such as the complexity of dependent feature requests, the number of requesters Etc., The feature request that Talar has specified is in "Maybe Later" status, which…

Hey John, Good day! I believe we have discussed similar topic in this post. I'll proceed to close this referring to the actual one. Thank you!

Hi John,I am Agaci from Opsgenie support team. Unfortunately, we do not recommend any third party applications to create the pictorial representation of the services and it's relationships in an Incident.I have created a feature request for your requirement which you could view and vote using this link.Adding to that we do…

Hi @Michael.Gaskin , Good day! Thanks for reaching out! I am Agaci from Opsgenie support team. To update the Indian time zone via terraform or Opsgenie api, you'll have to use "Asia/Kolkata" which is also present in the given list. IST code is available for few other timezones in Opsgenie, it would be more precise to…

Hi Diego,Welcome to Opsgenie. I am Agaci, happy to help you today. Please find answers for your workflow below, Auto incident-associated aren't auto-acked You do not have to worry about associated alert being auto-ack because notifications would not be triggered for alerts associated with Incidents. There's no way to…