Mona Singh Atlassian Team

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  • Hi Alex, This is Mona, happy to help :) I understand that your colleague is not able to authenticate to Opsgenie Android App and getting the error: "could not be loaded because: net::ERR_UNKNOWN_URL_SCHEME". The net err_unknown_url_scheme error is often detected due to an incompatibility between the protocols involved in…
    in Coworker receiving "Webpage not available" when authenticating into Android app Comment by Mona Singh December 2022
  • My pleasure, Lan :) Please feel free to reach out to us via Support portal or chat if you have any other queries for us and we'll be happy to help :) Thanks! Mona
    in How to add another responder to alert when priority change Comment by Mona Singh December 2022
  • Hello Lan, This is Mona here; happy to help :) I understand that you would like to add other Responder teams when the Priority of the alert changes to higher. Unfortunately, as of the current design, you can only add Responder via the UI or the REST API endpoint. That being said, I'm afraid you won't be able to automate…
    in How to add another responder to alert when priority change Comment by Mona Singh December 2022
  • Hello Stuart, This is Mona here, happy to help :) I understand that you would like to add bot messages from the incident Slack channel to the Incident timeline. Unfortunately, as of the current design, this is a limitation and we do not have the option to configure this setting. However, if the messages within the Slack…
    in OpsGenie / Slack integration - bot messages cannot be added to incident timeline. Why? Comment by Mona Singh November 2022
  • Hello there, This is Mona and I’m here to help :slightly_smiling_face: I understand that you would like to escalate alerts to the external user (non-JSM agents). Could you please help me with more details regarding your expected workflow and instance details, I’ll be happy to help you here? * Is this Opsgenie instance a…
    in Escalation notifiation Comment by Mona Singh October 2022
  • Hi Sean, Thanks for your reply :) Please feel free to reach out to us if you require any assistance from our end and we'll be happy to help :) Have a great day! Thanks, Mona Singh
    in How to get an Integration's apiKey via API? Comment by Mona Singh September 2022
  • Hi Sean, This is Mona from Atlassian support, and I’m here to help. I understand that you want to retrieve an integration API key via the API query. Unfortunately, our Integration API does not return the integration’s API key. This is intended behavior as per the design for security purposes. However, you can view or copy…
    in How to get an Integration's apiKey via API? Comment by Mona Singh September 2022
  • Hi Amit, Thanks for your reply. Unfortunately, we do not have Statuspage Feature Requests publicly accessible for customers at the moment. Therefore, we will make sure to notify you if there’s any development on this request or you can reach out to us by creating a Support ticket and sharing the ticket ID: STATUS-156 and…
    in Statuspage email advanced customization Comment by Mona Singh June 2022
  • Hi Amit, Good day! I am Mona from Atlassian Support. I understand you are looking for customizable email templates with a descriptive subject for end-users. Unfortunately, at the moment, the only customization available is specific to the Footer message, change in color, logo & "send from email". However, we have a feature…
    in Statuspage email advanced customization Comment by Mona Singh June 2022
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