Mona Singh Atlassian Team

Hi Matti, This is Mona and I'm here to help :) Great question, customizing alert notifications for clarity is a common need! By default, when you integrate Prometheus with Jira Service Management (JSM), alerts created through this integration include the [Prometheus]: prefix in the alert summary. This helps quickly…

Hi Stephen, Thanks so much for reaching out to the community! It sounds like you’re encountering adding overrides to your on-call schedule in Jira, even though you’re the project owner and the documentation suggests you should be able to do so. Let’s walk through some key points and practical steps to help you get this…

Hi Seonaid, This is Mona here, happy to help! I completely understand where you’re coming from. This is a common challenge, especially when accurate search results and data consistency are important. The good news is that you’re not alone in noticing this, and the community is actively discussing it! To better assist you,…

Thank you @Ellite Hanry for the detailed explanation on this error -> ERR_UNKNOWN_URL_SCHEME This is really helpful in understanding & troubleshooting this error. Thanks! Mona Singh

Hi @Kaloyan G_ Georgiev , This is Mona here, happy to help :) Unfortunately, we will not be able to recover a deleted team in Opsgenie directly from the UI. You’ll have to recreate the team and configuration in it according to the data in the logs. If the team was deleted within the last 13 days, you can check the Logs in…

Hi David, This is Mona here, happy to help :) As I understand, you would like to get Slack notifications for Alert Message & Description updates done on Opsgenie. Please let me know if my understanding is correct. If the above is the use case, then your understanding is correct, you need to select the options…

Thank you for the suggested solution @Peter Van de Voorde :)

Hi David, This is Mona here, happy to help :) As @Peter Van de Voorde correctly mentioned, to restrict users from Acknowledging all alerts via voice notification, you should create a custom user role and then remove "Acknowledge All" permission from it. For more details, please refer to the below…

Thank you, Lashly. Just to let you know, SMS notifications are supported for Vietnam numbers both during and after the trial period in Opsgenie. You can find more details here. So, using it as a contact method for SMS notifications shouldn't be an issue. However, if there's still an issue, we could investigate further.…

Hi Yen, This is Mona here, happy to help :) As I understand, you're not receiving a verification code for your device registered as a Vietnam number, right? Please let me know if my understanding is correct. Your understanding is correct. SMS notifications are supported for Vietnam numbers both during and after the trial…

Hi Paula, This is Mona here, happy to help :) As I understand, you would like specific users to be notified based on some filter conditions like Subject line, etc, when an incident is created. Please let me know if my understanding is correct. To answer your question, this use case can be achieved by creating a Routing…

Hi there, We're working with our internal teams to update the Chinese v-card numbers with these numbers in this doc: +86 (10) 8639 1403 +861052253349 Here's the internal ticket ID for your reference: JCCB-766 Please feel free to reach out to us here if you have any further queries or concerns and we'll be happy to assist…

Hi Khushwant, This is Mona here, happy to help :) As I understand, you would like to cancel the subscription to your Statuspage, which is currently on the Free plan. Please let me know if my understanding is correct. To cancel your subscription you need to: Log in to admin.atlassian.com/billing. From Billing overview, go…

Hi Russ, This is Mona here, happy to help :) As I understand, you would like to integrate Opsgenie with HaloPSA (currently, not an in-house integration), and you would like to send notifications from Opsgenie to HaloPSA, right? Please let me know if my understanding is correct. You're right that to send out email…

Hi Jesus, This is Mona here, happy to help :) As I understand, you’re getting alerts created in Opsgenie via Cloudwatch integration which is triggering an outgoing webhook from Opsgenie to an external monitoring tool. Here, you would like to restrict the outgoing webhook to time intervals (business hours only). Please let…

Hi Manu, This is Mona here, happy to help :) As I understand, you would like to reopen a Closed Alert in Opsgenie. Please let me know if my understanding is correct. To answer your query, please note that, the Closed state is conclusive, indicating that all necessary actions have been taken. Once closed, an alert’s only…

Hi @Benjamin Lea Thanks for pointing this out. We have taken your feedback and will work with our internal teams to update the Support doc with the newly updated vcard. Also, we'll make sure to announce it beforehand if any new phone numbers are added in the future. Your point is noted and it definitely makes sense :) In…

Hi Mark, This is Mona here, happy to help :) As I understand, you would like to create identical Statuspages with the same configuration for multiple clients. Please let me know if my understanding is correct. Unfortunately, I’m afraid, this is not feasible as per the current design because each Statuspage is considered…

Hi Lucas, Sure, you can try creating a script at your end where you can create a component and update the Status of the created component based on the Status of the third-party component. For getting the status of the third-party component, you can leverage our Get a Component API Endpoint from which you can obtain the…

Hi Lucas, Thanks for elaborating on the use case here. As I understand, you would like to create a Component that will display the overall uptime roll-up & status for a group of similar components, without letting the users know what the individual components are. Here, the components could be separate shards or instances…

Hi Lucas, This is Mona here, happy to help :) As I understand, you would like to be able to group various AWS components into 5 Component Groups, but do not want to display which components are in that group. Please let me know if my understanding is correct. For Grouping Components in Statuspage, I would recommend you to…

Sure, Nils :) Thanks for your reply. Please create a ticket for this request and we'll be happy to help :) Thanks, Mona

Hi John, Thanks for your reply. Just to reconfirm my understanding, do you mean to say, when an alert or incident is created for watched services, you're receiving subscription notifications on both Address 1 and Address 2, when only 1 was added to receive Stakeholder Notifications? If the above-mentioned is the case then…

Hi Jamie, This is Mona here, happy to help :slightly_smiling_face: As I understand, you would like to configure Alert Policy in such a way that it updates the priority to P2 if the tag value equals Critical & only triggers for conditions not specified in other Alert policies. The reason I’m referring to Alert Policy here…

Hi Nils, This is Mona here, happy to help :) As I understand, you have configured “How long phone should ring” to 120 seconds & “How many users should be tried” to 2 in your current incoming call integration settings. However, for an incoming call, it gets disconnected after 60 seconds without trying to another user.…

Hello Erica, This is Mona and I’m here to help :) As you rightly pointed out that you can modify some of the incident fields when it’s closed like updating the Priority, Impacted Date, Add Entry under Timeline & Create Postmortem report. However, once the incident is closed, unfortunately, you won’t be able to reopen the…

Hi John, This is Mona here, happy to help :) I understand that you’re receiving Service Subscription Notification on both the emails configured under your Email contact method. To answer your question, this is expected behavior as Individual subscribers receive an email notification on the email contact methods set within…

Hi Petr, This is Mona and I'm here to help :) I would like to inform you that as of the current design, Notes are not visible on the individual alert in the Alerts Tab. However, we do have a similar Feature Request raised to our Product team to bring in the ability to view notes added to the alert directly from the Alerts…

Hi Alex, That's amazing :) Glad to hear that it worked for your team member :) Do feel free to reach out to us if you have any other queries and we'll be happy to help :) Thanks! Mona Singh