Jamie Giantonio Atlassian Team

@Harsh Shah There is a support article that does a great job explaining how to do this: https://support.atlassian.com/atlassian-analytics/kb/calculate-values-for-weekdays-vs-weekends/

@Vando Goncalves _e-Core_ if you want to use a single value indicator chart, hide all the other fields and then use the GROUP AND AGGREGATE function and get the AVG of your datediff column If you want an average at the bottom of a grid view leave the 4 columns and Edit the chart settings. On the General tab, check Show row…

@JOHN AMES you can add them to the Custom reports page under reports. A few things to note: * The ability to see the custom reports menu item in Jira Align is behingd a role based toggle in the Roles portion of the Admin Panel. It is found under Additional Options / Reports * Access to the embedded Atlassian Analytics…

@Kundi, Jitender (Personalised Experiences & Communications Platform) We plan to make the new roadmap page the default experience for all cloud environments in either version 11.19.0, which first deploys to environments on Dec 5, 2025, or one of the next versions in early 2026. We’ll provide updates on this plan in each of…

@Marco Cucinotta I would suggest that you open a ticket with the Atlassian Support team to have them assist you with the issue you are having. Support can be reached at https://support.atlassian.com/contact/#/

@jira_admin_cu the user may exist but is de- activated. Go to Admin > People and add a filter for Deactivated= Yes and see if they show there. If they do, click on their name and hit ACTIVATE on the right under the picture to make them active again

@Vikrant Nanavati To add people to teams, create allocations, and then copy allocations to the sprint, you will need to work with a Jira Align Administrator and ensure that you are in a role group that has Edit for Team and Save for Sprints in your permissions

@Vikrant Nanavati to get the Sprint Capacity Report to update you need to go into the team in question- Select Team from Top nav, View all teams , then click on the team you wish to update. Then choose allocations on the right and the team allocation window will open. Enter the allocation percentage for each team member…

@Theodore Gill Production environments are set to use the bundled release track, while sandbox environments use the continuous track. https://help.jiraalign.com/hc/en-us/articles/235943887-Release-calendar

@Cori Creran to add this to the backlog for consideration you can open a new suggestion via a support ticket: Go to https://support.atlassian.com/contact/#/ From there: Select Technical issues and bugs for “What can we help you with?”, Jira Align for the product, and I have a question for the technical support team for…

@pol If Jira Align password reset emails are not being sent, it might be due to the email settings configuration. Here are some steps you can take to resolve the issue: * Check Email Settings: Go to Jira Align → Administration → Email Settings and ensure that the setting "Send only password emails" is set to "No". If it is…

@Chris Gargiulo you will not see theme groups in the strategy pyramid. Work tree is the best place to see them

@Joe Carpenter the picture is meant to be a still of the video / external link attached. There is no way that i am aware of to add a picture to a step without a video/external link attached to it. Here is the help page for…

@Manoj Shantaram Patil A template for the description field is not available. Regarding your question on integrating Jira Align and Confluence- there is currently no specific information available on the Jira Align roadmap regarding direct integration with Confluence. To stay in the loop, there is a Roadmap session coming…

@Tiffany Ho We have an open suggestion for that item. I would suggest that you vote for it so that our Jira Align Product Team understands the impact and can prioritize appropriately. https://jira.atlassian.com/browse/JIRAALIGN-5545

@Muhammad Haarris Ahmed After setting a PI to done, you will still be able to complete the actions you listed. There is a report called The Program Increment Cleanup report that will help you with these cleanup activities. The report displays the data in a series of scrolling sections. Clicking any item's Jira Align ID…

@Muhammad Haarris Ahmed @Greg Stern Thank you for posting this and reporting the issue to support. A fix for this issue was deployed last night. Please reach out to support if you are still experiencing an issue One thing to remember- The Forecast tab is available if * Your user role has the Admin > Roles > Program >…

@Muhammad Haarris Ahmed @Greg Stern There have been some support tickets opened this morning around this- It appears to be a widespread issue. I can provide a work around while this is being resolved: * Navigate to the Forecast screen (let nav under program) * Select the feature in question * The Feature slide-out will…

@Muhammad Haarris Ahmed visibility for the forecast tab at a feature level is behind a role based toggle. An admin can resolve this by navigating to Admin, Roles, Select the role(s) in question, then under Program, Manage, Features you will see a toggle for forecast tab. If the toggle is enabled there for your role and you…

@Mina Soultan you cannot create a new work item called enabler, but both Features and Stories have a "Type" field that can be used to differentiate feature/story types. If you do not see type visible, please work with your Jira Align Administrator to enable that field in the Detail Panel Settings section of the admin…

@Darshan Hiranandani you should see that report under Program or Team, then reports. One note, there are role based toggles for both the Program and Team level to determine if that shows. If you are still not seeing it under reports, please contact your Jira Align administrator to have that toggle enabled. Here is a help…

@Louise Boulton it does appear there is an issue with a 0 selection in the value scores. i'd definitely contact Atlassian Support and open a ticket.

@Louise Boulton I was able to re-create this in a test instance, when one of the individual scores is not set. Is one of your individual scores not set? As @Allan Maxwell said, i'd contact Atlassian Support and open a ticket.

@Johnny Ringo it's hard to answer that question without being able to look at the change logs for the work items. There is a help page that goes a little deeper into release vehicle updates that might shed some light: https://help.jiraalign.com/hc/en-us/articles/115000088393-Jira-data-synchronization If that doesn't help,…

@Johnny Ringo there is a setting in the Admin Panel under Jira Settings, Jira Setup tab- "Update planning increment dates based on sprint or fix version dates"- is that set to Yes or No? Setting this to no will keep the Planning Increments set on the Feature (Jira Epics) and the associated stories based on when you worked…

No prob- i have requested that the help page be updated to reflect that you can get there from Portfolio as well to avoid any future confusion

@Lyle Rosdahl the help page for process flows does say solution menu, but you can actually get there from the portfolio level. Select portfolio from the top nav bar, then more items and you should see process flows. This may have to be enabled by an admin under the Roles System Access Controls (Portfolio, Manage, Process…

@Nicolae Victor Rusu Yes, you can delete Dependencies. The ability to do this is behind a system role based toggle. You will need to work with your admin team and ask them to enable this. It can be found: Admin => Roles => Select the Role => Program, Manage you will see: Once enabled, you will see Delete under the "More…

Strange! if not having the timestamp on the create is an issue for you, then i'd suggest you open a support ticket for someone to investigate further.

@WU Viviane is this still happening? i just ran a test and see a timestamp for lastUpdatedDate: "createDate": "2024-03-13T14:08:53Z","closeDate": null,"lastUpdatedDate": "2024-03-13T14:08:53Z"