Volodymyr Batrukh_tz2jjc Atlassian Team

Hi @Roberto Ialino Could you please go to edit page of the workflow and try next steps? Check the output and share it here. It will give more details why card is not sent. BR, Volodymyr B.

Hi @Steffanie Schneider You need to install Assets Discovery tool only on one device having an access to the network you want to scan. Then you need to configure scan settings(set of nodes you want to scan) and credentials(with proper access method - WMI, SNMP, SSH). After you run scan from on Discovery tool it will…

Hi @Khawar Qaisar please contact Atlassian support via this form - https://support.atlassian.com/contact/ if you need more assistance. If you are still seeing service restart errors in logs, it worth to check the account under which service is running, check Windows Event logs for more specific errors and/or check if…

@Khawar Qaisar if the service is running, the message "[Normal] Service restart not possible, please check service restart options" means that service auto restart was not performed automatically. This setting is configured in Service tab > Service Restart Interval(h). But in general it shouldn't affect scheduled scan or…

Hi @Khawar Qaisar Have you tried to re-install Discovery service? Run Discovery.exe -u and Discovery.exe -i Also, please try to check the status of the service in services.msc - Volodymyr B.

Hi @sharath sunkari it seems that WinRm is blocked ob the machine you are trying to access. You need properly configure the permissions for the user access the machine (see more details here) and enable WMI firewall rules. I.e. via power shell: Enable-NetFirewallRule -DisplayName ""Windows Management Instrumentation…

@sharath sunkari if you have configured export type as described above (with using token) each time Discovery tool is doing scans data is automatically exported to Jira (and scan results are removed from your machine) and all the previous objects in Assets are updated.

Hi @sharath sunkari if Windows_StorageDevice.pat is enabled for your scans on the next scan the new E drive should be detected and displayed in Jira. To do the scans automatically from your machine, please install Discovery as a service (via Service tab or run Discovery.exe -i). In that way all the scan will be done…

@sharath sunkari now you need to configure export from your Discovery tool to send all the data to JSM Assets: 1) Generate new token from your newly created import 2) Use this toke for Jira Service Management (Cloud) export type in discovery. you can find more details here -…

Sorry, I am a bit confused. As Discovery scan and Assets configuration are two different topics... Were you able to get scan results from your local network/local machine? If so you can use scan .zip file to create import Assets configuration. While creating new import configuration please just select newly created scan…

logs cannot reach devices by provided credentials

@sharath sunkari it seems you did some misconfiguration. Empty credentials should reference to your local laptop scan settings (you can change IP range to 127.0.0.1). And filled credentials should reference to "laptop office" scan settings

By default (if you did not configure any export type) all scan results should be created in <Discovery root folder>/scans folder. Are you seeing any errors in <Discovery root folder>/logs ? BTW for you local machine you can use 127.0.0.1 and empty windows credentials.

Ideally you will need to configure separate admin user (or user with remote WMI access) on each laptop and use this user for scanning devices via your Discovery instance and configure one scan setting including all the devices. If that is not possible, you'll need to add credentials for each device separately. scan setting…

@sharath sunkari , pattern describe the part of the information that will be collected from the corresponding device. Some of the patterns are required for device type. In your configured example two hosts from scan setting 0001 will be tried to scan by configured credentials. In your example you have created empty Windows…

Hi @sharath sunkari To scan network devices from your network you'll need: * Configure IPs range in scan settings - https://confluence.atlassian.com/display/ASSETAPPS/Scan+settings * Configure credentials for scanning (windows - WMI, linux-based - ssh) https://confluence.atlassian.com/display/ASSETAPPS/Credentials *…

Hi @Gary K Foster In order to do auto export from Assets Discovery to JSM you need: 1) Install Discovery Service or Collector service (depending where you have configured JSM export). You can find more details about Discovery service here and Collector Service here 2) Configure scan interval per scan setting. Check this…

Hi @sa_dany Is there any reason why you are trying to scan all the patterns on the Discovery Agent? The default list of Agent patterns are: Windows_Application_MSSQL-DBs.pat Windows_Application_Product.pat Windows_Application_Registry.pat Windows_Application_SoftwareFeature.pat Windows_ApplicationServices.pat…

In Assets Discovery 7.0.1 we fixed ability to run 7.x versions on Linux-based machines. You can download latest version from the Atlassian Marketplace.

Please use package attached to the ticket.

Hi @Pavel B. that is known issue and will be fixed in next release. If you are using any ESXi scans in your configuration please use Assets Discovery 3.2.0 Regards, Volodymyr B.

Hi @Ángel Blanco González If you want to add some extra information to Assets Discovery import you can extend needed object by using ExtendInformation object, i.e.: .... deviceInfo.ExtendedInformations.Add(new ExtendedInformation() { Name = "RAM Total", Value = (t / 1024).ToString() });if…

Hi @Liz Kraft The Jira Server connector configuration page should be available now. There was a misconfiguration issue. Now everything should work. Regards, Volodymyr B.

Hi @Ste404 Have you used the similar scan result while creating initial Assets import configuration? Try to recreate the configuration with using latest scan and then check the mapping. Also check if User/Group/ schema objects in mapping are enabled (disabled by default) Jira Cloud/Jira DC:

Hello Microsoft rolled out new version of Teams web and desktop clients last week that contains the fix for Sign in issue. Now users should be able to sign in using a bot or messaging extension.

If user signed in from the tab they do not need to do it again in chat with a bot. They can just use the bot functionality as signed user. Try to type help and check available commands (i.e. configure notifcations, find ).

Hi @Akira Togawa Nope, there is no way to disable Quick Actions and Quick Filters feature. If you don't want to allow users to change the status on the ticket you should configure edit and transition permissions for the projects in the filter. As with Quick Actions user just can change the fields a bit faster (if they have…

Hi @Yatish Madhav Please find my answer above ^^ That is known Microsoft Teams client issue. Please try to sign in via tab. Regards, Volodymyr

Hi @Gina Lambert If you'll see blank screen issues in the future, please try to clear cache on desktop client as described here - https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache This cache is not shared with the web client, that is why we can use a browser as a…

Hi @Dietra Winkfield , @Brie Brooks We have added new column Due Date to issues tables. To add it please change the settings of the table like shown on the image below as it is disabled by default: Regards, Volodymyr