Hermance NDounga Atlassian Team

Hello Sebastian, Indeed these fields types aren't supported in Automation yet as per Known limitations of Jira Product Discovery. We will explore support for these fields, but it is not prioritized on the roadmap yet. There is no workaround at the moment, bu could you please elaborate more on your use case? Cheers, Hermance

Hi Andy, basically this functionality is a WYSIWYG exporter, so it's not planned to have the description in it (especially since the description can be _very_ long and including a lot of formatting, attachments and links, which aren't suitable to the csv format. The main usecase was to be able to quickly get and export to…

Hi Christina, We don't recommend to export ideas via xls, it has missing fields, and also I don't think you can only export just one project in that way. Unfortunately, there is no good solution at the moment. If you use the move feature, values aren't copied, but comments and insights are kept. My recommendation would be…

Hello @Mike Gargano Automations in general is something we are working on, and the manual trigger is something we will explore but has not been prioritized yet. Is there a reason why creating a delivery ticket when an idea is moved to "delivery" status (for example) does not work in your use case, and it needs to be a…

Hey Blake, i'd have the same questions as Bill, as I am not too sure how you are creating your delivery ticketn nor which comments you'd like to copy, but I'm guessing the first rule of this page could be adapted to your use case…

Hi Taronish, It is not possible to filter by short text field, so we would recommend using a select or multi-select field specifically for customers' accounts. unfortunately, if you are using this field type because it's being populated by a 3rd patty integration, it is not possible yet to use JQL to filter views, but we…

Hey Michael! We currently have other commitments to deliver, but we have an item on the roadmap regarding improvements on the people fields :) Cheers, Hermance

Hello Jack, The archive feature isn't a Jira Product Discovery-only feature. It's a feature that exists also in our Data Center products, and is the same across all Jira products in the Cloud - archived ideas aren't editable. Archived ideas can be unarchived if there are still traction around them, but ultimately yes, that…

Hello Rachael, For the list not loading could you please open a ticket with our support engineers - so they can investigate directly on your site? I'm not able to reproduce the issue on my end, but that's definitely a problem that needs to be solved. https://support.atlassian.com/contact/#/ For the archiving, we are now…

Hey Rachael, Archived ideas have a banner saying that this issue is achieved and cannot be edited or linked to other ideas, and the fact that you were able to edit them or link them to other issues was a bug 😅 Can you please elaborate on your use case on when you need to work on archived ideas? For your key customer field,…

Hello Dana, Jira Product Discovery projects are team-managed projects, in which you don't have the concept of screens. I guess that's something you could also set up as a workflow transition "properties" but same here, workflows of team-managed projects are "lightweight" and do not let you put these types of restrictions.…

Hi Omer, Thanks for the use case and the community thread - I totally missed it! Definitely makes sense. I'll make sure to consider it for the next iterations on project automation. Cheers, Hermance

Hello Barry, We are currently working with the Automation team on adding Jira Product Discovery specific automation features - we are starting by the templates and then we will move on later this year with support of specific Jira Product Discovery fields/concepts , the manual trigger can indeed be part of that scope :).…

Hi Barry, thanks for raising this issues. For the first one, I've added it to our backlog - that's definitely a miss. For the projects settings - are you referring to this "Configure" button at the end of the fields panel ? - At the moment It redirect to the projects settings of the discovery project at the moment - what…

Hello Steve ! I've just chatted with our support team and they let me know that they surely can fix it for you :) Could you please open a ticket https://support.atlassian.com/contact/#/ - make sure to select Jira Product Discovery as the product and place your site URL and they'll reach out back to you ! Best Regards,…

Hey Jaime, What Bill said :) Just sharing here the article I created regarding automation, I think you can reuse the second ruse and simply add it a condition (If Roadmap = Next) and one action (Then update Roadmap = Now)…

Hello Sankhadeep, We have introduced a new view export feature: Click on "Share" > Export > and download as .csv All columns should be there, besides reactions. Now, this is not meant to do site to site migrations or else, it's just an easy way for you to have your data in case it need to be shared with users who don't…

Hello Mark, Until very recently , it wasn't possible to share custom fields across team-managed projects, in any Jira products. As Jira Product Discovery projects are only team-managed, we inherited from this limitation. However since a few months you are now able to reuse custom fields in Jira Software projects. The Jira…

Hey Sabina Thank you for your answer, if you are using Jira Product Discovery to make these types of daily/weekly meetings, then it does make a lot sense indeed. To address your two additional thoughts: The contributor role is very recent, and while we are currently working on introducing the stakeholder role, to make sure…

Hey Matan, For the moment it is not possible to "aggregate" multiple ideas from different projects into one single project/view, but i just want to let you know that we are currently exploring this problem space and that we are planning to provide you with some solutions to achieve this this year ;) The two suggestions…

Hey Lea, the view you are sharing with your support team can be different from the view you are using for the form. So You can create a view called "Support view" which displays the fields: Summary, impact level, customer name, effort and roadmap. Your support teams being contributors cannot edit what they see in the view.…

Hi Andy, Thanks a lot for your answer. I understand your struggle, so I can just provide you with some update: at the moment we are exploring all topics related to global entities, so global fields, templates, global views etc... at the moment, we are prioritizing global field as we think it's the basic/core element for…

Hi Eduardo, We don't have this feature on our roadmap for the moment, as as Iryna mentioned, in Jira Product Discovery you can create your own views, so you can create any combination of filter/group and sort and save it as a view, so then you can easily navigate between these views without recreating filters every time.…

Hi Teal, is it possible that this token is requested only for new users? Normally this panel appear after you clicked on the "Authenticate" button and so it should show once , thenthe users need to log in as per https://support.pendo.io/hc/en-us/articles/14541867340571 and it should be done. Does it appear very regularly…

Hey Sabina, The format of JSW data fields and JPD date fields aren't matching - in Jira Software you can only have a specific data while in Jira Product Discovery, it is a range. at the bottom of this doc you can see the formatting for Jira Product Discovery fields…

Hello Andy, Thanks for raising this bug. Unfortunately we are aware of some faulty behaviours on the advanced issue search, and we've been raising them to the team in charge of this part of Jira, and they are actually currently working on a new experience for it. On my side, I'd be interested to understand what is your use…

Hi Jerry, I'm not sure I understand your question - are you looking to understand how to grant the permission to drag and drop to users so they can prioritize the board view, or are you looking for best practices on how to prioritize ideas in Jira Product Discovery, and more specifically in the board view? 

Hey Barry, We don't have an ETA for fixing it, because we are dependant on another team for this matter and also because we are focussing on Jira Product Discovery features. It is possible complex filtering in Jira Product Discovery is ready and released before this view gets fixed :/ 

Hey Leah, as mentionned by Selena, a weighted score will always be at 100 for the highest and 0 for the lowest (you can see it in the desc on the top right of your screenshot) You can also check our documentation regarding formulas : https://support.atlassian.com/jira-product-discovery/docs/expression-based-formulas/ So,…

Hello Matt, The previous responses are correct - as the contributors aren't billable, they don't have a "real" access to Jira Product Discovery (they aren't listed as users of the product). Adding them all as "User" under Jira Product Discovery - hence making them billable - is a quite expensive solution just to have Jira…