Amaresh Ray – Multiplier Atlassian Partner

@Shreyas_Quietmill the department select plus Automation map is the right native path when each cost centre has a fixed approver. Per-requester manager is the other case. Assets works if you already keep Employee to Manager there. If the manager already sits in Okta or Entra, you don't need that copy. Add a post function…

@Andrew the other answers are right that native JSM stops at request and approve. What they skip is you can keep expiry, recertification, and the actual IdP change on that same ticket, instead of handing the rest to a second IGA console. That is the pattern we see. Teams already have the ChatGPT, Copilot, or Claude request…

Hi Gunjan, This is a really clear offboarding path. The bit that usually trips people up is IT clearance. What we see a lot: HR, manager, and finance stay as people steps. After the last approval, they add a Multiplier post function on that transition. It maps the person from the JSM request and deactivates them in Okta or…

Hmm, I haven't come across that one before. Have you tried reaching out to Atlassian Support to see if they can reset the IdP configuration from their end? 

Hi @Rich Douglass You should use the official "Atlassian Cloud" enterprise application from Microsoft's app gallery, not create a custom application. This is the current best practice. Follow these official guides in this order: * Microsoft Entra ID…

@Hunter Lardy sharing some of my thoughts here, hope this is helpful: Is Scenario 1 possible? Unfortunately, no. Once you enable SCIM provisioning, you can only manage groups that are synced from your identity provider. You lose the ability to manage groups directly in the Atlassian admin interface for provisioned users.…

Hi @Amy Lane Great question! While JSM Asset Management is definitely one approach as Vitalii mentioned, I'd like to suggest another solution that might be exactly what you're looking for: Multiplier. (Disclaimer: I'm one of the founders) Multiplier is a JSM app specifically designed to automate user access management and…

Hi James, I just tried downloading the report and it seems to work after putting in my email. Here's the Atlassian Cloud SOC2: https://wac-cdn.atlassian.com/misc-assets/pdfs/Atlassian_Cloud_Products_SOC_2_Type_2_Final_Report.pdf P.S. We have a tool to automate vendor security assessments. 

Hi @Mariena You'll need to purchase Atlassian Guard in order to have your users synced directly from Azure AD to JSM as portal only customers. Please take a look at this guide: https://support.atlassian.com/provisioning-users/docs/add-identity-providers-to-connect-portal-only-customers/

@Steve Fitzgerald You can keep them in the same project as your IT helpdesk, with a new request type. In addition, using a tool like Multiplier can embed an app catalog enabling your users to self serve, with approvals routed to the right folks, and access provisioned upon approval.

@Brandon Kofer not sure if you were able to solve this challenge but this is a pretty common scenario! Managing access requests for systems owned by different departments is a common pain point, especially when trying to maintain a single intake point through JSM while ensuring proper approvals and visibility. I've seen a…

@brian_lee did you end up solving this? If you're still looking for a solution, take a look at Multiplier. Our tool can help w/ automating not just onboarding, but also offboarding and mid-lifecycle workflows. More details here: https://docs.multiplierhq.com/en/articles/10648280-automating-google-workspace-operations

@Jens Schumacher - Released_so Released is AWESOME and essential to our product marketing at Multiplier. Loving the demo!! 🔥

Hi @GICT TW – I'm the founder of Multiplier. To accomplish what you're looking for, you're going to have to add multiple post functions to your workflow, and use the JQL filter at the top of the post function to check for a specific department. Feel free to reach out to us via https://multiplierhq.com/contact and we can…

Hi @Max Orejola – I'm the founder of Multiplier. Atlas does indeed support syncing the manager field from Okta, however it's not yet integrated within JSM approvals. At the moment, the only way to get managers syncing into the approvers field in JSM is to use a plugin like Multiplier. We have a few customers using this…

Hi @ronny.raschkowan I'm one of the creators of Multiplier and wanted to chime in – you can in fact use Multiplier for requests made on behalf of other users. The way to do this is to tell Multiplier to look at the field that contains the email of the user to be invited or assigned specific project permissions (see…

Hi @Gil Rodriguez I'm one of the creators of Multiplier – sorry to hear about the issues you're having. This happens when your account is in arrears – Atlassian decides to uninstall the app for you without any warnings. Please see this for more details https://ecosystem.atlassian.net/browse/UPM-6047 

Thank you for writing this @Ignacio Pulgar – this is a really important concept! @Bryan Guffey I agree that your question is key for this to be implemented successfully at scale. Take a look at an article I shared on community a while ago on how Jira admins can delegate this to project admins and other…

@Jehan Gonsalkorale understood, thanks! Looks like the portal experience will continue to work, but if users try to raise the same request via global issue create that will break since it won't load our app? 

@Jehan Gonsalkorale thanks for looking into this! Our use case is that we embed a form (similar to proforma) for a request type that a customer selects. Here's an example where we embed a set of apps an end user can request:

@Jehan Gonsalkorale 👋 hope you're well! Is this compatible with apps that embed an iframe on the portal for a given request type? 

Hi @Ignacio Pulgar – no, you don't need to have claimed any domains to add users to groups via Multiplier. Hope this helps!

Rodrigo, It's now possible to automate adding people to Jira projects using Multiplier. Please see https://community.atlassian.com/t5/Marketplace-Apps-Integrations/The-ultimate-guide-to-automating-access-requests-for-Jira/ba-p/2020611

@Shivakumar Viswanathan not sure if you're still looking for a solution to this, but we built Multiplier specifically to let you automate access requests in Jira. 

Hi @Alessio Vigilante – I've just replied to your email. 

@Ivan Lima thank you for this. I also wanted to suggest an additional resource for Jumpcloud admins. Using the Multiplier plugin, you can manage and administer Jumpcloud users and groups from within Jira. See https://docs.multiplierhq.com/article/24-integrate-multiplier-with-jumpcloud for more details. 

@Cathi Chanslor it might be worth reaching out to the AUG leaders of the Denver ACE: https://ace.atlassian.com/denver/

@Anthony Martin You can automate routing of approvals to managers from Azure AD/Okta using the Multiplier plugin on Jira cloud: https://marketplace.atlassian.com/apps/1224807/multiplier-azure-ad-and-okta-operations-for-jira?hosting=cloud&tab=overview This uses post functions to pull in the manager from Okta and insert that…

Hi @dat_peterjvw You can automate routing of approvals to managers from Okta using the Multiplier plugin on Jira cloud: https://marketplace.atlassian.com/apps/1224807/multiplier-azure-ad-and-okta-operations-for-jira?hosting=cloud&tab=overview This uses post functions to pull in the manager from Okta and insert that into…

Hi @Celeste D_Alessandro You can automate routing of approvals to managers from Azure AD using the Multiplier plugin on Jira cloud: https://marketplace.atlassian.com/apps/1224807/multiplier-azure-ad-and-okta-operations-for-jira?hosting=cloud&tab=overview This uses post functions to pull in the manager from AD and insert…