Vignesh Jayagopal Rising Star

Hi @Fabio Gavinelli This is a new improvement introduced by Atlassian. Please refer to this article for a detailed explanation of the objective behind this change. Unfortunately, there is no direct option to revert to the old view. However, you can share your feedback on the article to notify the Atlassian team.…

@Marc -Devoteam- Yes, there are issues assigned in the board to the user, but the avatar is missing in the top.

@Marc -Devoteam- User is not shown in the "+7" also, that's the problem. Hence wanted to understand the logic on showing the user avatar in that section.

Hi @Michael Woolfall I believe this can be achieved using Automation in Jira. This is a standard use case in Jira Service Management, and you can refer to the automation template in the link below to set it up: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112182

Hi @Loic I hope you are using a Jira Service Management project. To change the Service Management layout, follow these steps: Navigate to Project Settings → Request Management → Request Types. Select the relevant Request Type and go to its Issue View. Modify the layout as needed.

Hi @Viktoria Gassner If the user is being redirected to the JSM portal, it likely means they do not have the correct permissions set up in the admin panel. Please check the following: Ensure the user has the necessary User Permissions for the Jira product in Atlassian Admin section. If the user was initially created as a…

Hi @Alejandro San Juan Welcome to the community! The Site Administrator role in Jira has been replaced with the User Access Admin role. However, you might still find references to the Site Admin role in older Jira articles. Kindly refer to the article below for the latest information on admin permissions and…

Hi @Kriti Kashyap This is not possible with standard Jira features. You will need to use external reporting tools like Power BI to pull data from different instances and set up a unified report.

Hi @Colene Meyer This feature is not fully available in JSM cloud, it is supported only in Data center. Kindly refer this post. https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-add-images-to-Jira-Service-Management-forms/qaq-p/2150495 

Hi @Sandeep Patil You need to follow the steps mentioned in this link to setup your portal. https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/ 

That means the user logged into your instance with their Atlassian account simply by using the link. This needs to be configured in your User Access Settings in the admin panel. If the user belongs to an approved domain or if invitation links are enabled, they could have accessed your instance without explicit admin…

No, just having the link to the instance is not enough. In Jira Free, "anyone with access to the instance" means: Users who have been added to your Jira site – They must have an Atlassian account and be granted access to Jira. (Be invited or already have access to the instance) You can check who has access by going to Jira…

Hi @ganagaraj Yes, in Jira Free plans, all users with access to the instance are granted the Jira Administrators roles by default. This means: Anyone with access to the instance can create new projects, even if they don’t have access to existing projects. Please refer the below link for more details…

Hi @Sharon Whitford The user may reply to a notification from a previous ticket/mail instead of sending a new email from Outlook. In such cases, JIRA recognizes the message ID in the email and associates it with the existing ticket, adding it as a comment rather than creating a new ticket.

Hi @Ponce de Leon, Eduardo I believe you can achieve this by setting a filter using your JQL with the assignee as the current user. Then, configure the subscription email for that filter based on your preferred schedule (e.g., daily, weekly). This will ensure that users receive a list of issues they need to update.

@Mika Steyn If the Reporter is set correctly, ensure that customer notifications are enabled by navigating to: Project Settings → Notifications → Customer Notifications Then, verify that "Public Comment Added & Edited" is enabled

Hi @Mika Steyn You need to set your client as the Reporter in the issue you created. This ensures they receive notifications when you "Reply to the customer"

Hi @신승훈 If the integration is set up correctly, ensure that your Personal Notification settings are configured as follows to receive notifications. You can find this in Slack by navigating to:Left Sidebar → Apps → Jira → Personal Notifications.

Hi @Anne van Susteren-Finger This feature is currently in the Rolling Out phase. You can check again once the status updates to Rollout Complete. In the meantime, you can select "View Rollout Schedule" to see when this feature will be available in your Jira instance. Additionally, you can toggle "Watch Release Notes" to…

Hi @Melisa K_ Savich You need to reach Atlassian Support to get details on what caused this and correction. There is a Live chat function also available in the page.

Hi @Lihana Paola Vasco Cardenas This is not supported with native features of Jira. There is an open feature request with Atlassian for the same. https://jira.atlassian.com/browse/JSDCLOUD-5981 However there is work around mentioned in the below documentation. Kindly try this.…

Hi @Himanshu Gautam Welcome to the group. 

Hi @Alexandria (Lexi) Codd You need to select the below check box in the Rule Details section if you require automation to start on back of another automation rule. Make sure this is selected and try again.

Hi @Lihana Paola Vasco Cardenas You are trying to disable the email notification to customers during issue transition? In that case, you can navigate to Project Settings-->Notification-->Customer Notifications-->Disable the "Customer-visible status changed" This will stop the notification to customers during issue…

The automation of meeting notes is exciting, will be trying that in my Project.

Great, Thanks @Cristian0791 for the quick response.

Thanks for this , Let's Connect www.linkedin.com/in/vigneshjayagopal 

Summarizing the comments is quite useful feature for Service projects, will be implementing in my project soon.

Hi @Laura Lopez You can create shared permission scheme between the projects using project roles and assign your groups in Project roles for the suitable access required.

Hello, I don't think you can find this details through JQL. Better to export the test cases to excel and find the missing details.