Matteo Vecchiato Community Champion

Hi @Mazala Global , Welcome to Atlassian community. This is the community and not official support. I reported your post to Atlassian support, they will let you know Regards 

Hi @Randall Johnson , Welcome to Atlassian community and thank you for your question. Some possible causes: * Email disabled at site level * Personal email settings configured to don't receive email I hope it helps. Regards 

Hi @AJ Durrani , Welcome to Atlassian community and thank you for your question. Try following this tutorial: https://support.atlassian.com/organization-administration/docs/activate-atlassian-intelligence-for-products/ Regards 

Hi @Franz Grenon , Welcome to Atlassian community. Not sure if I'm understanding your question. If your site is connected to company identity, those data come directly from company identity source and it's required to go there to edit. If not, but your organization has managed users, it is possible to change some data,…

Hi @Asif Khan , Welcome to Atlassian community. Based on my experience, your requirements are common and I think that you can implement using Jira dashboard with standard gadgets. You should start creating filters, and then using some gadgets inside the dashboards. For the individual dashboard, I would recommend divide…

Hi @arielei , I'm not sure if in cloud is feasible, maybe only at transition screen level. Have you checked this script example? https://www.scriptrunnerhq.com/help/example-scripts/filter-resolution-for-issue-type-cloud Regards

Hi @Israel Padilla I'll be there, curious to know your real experience with Rovo agent!

Thank you for clarification @Elita Kalāne - eazyBI Support 

Hi @Trudy P Claspill , thank you for giving more detail. As written in my post, the automation is similar and it was just to addressing to the solution, not to giving a complete solution.

Hi @Julina Del Rosario , Thank you for your question. Like company-managed projects, the team-managed projects also have automation capability. Just go in project setting and Automation section. The automation could be similiar to the following: I hope it helps

Hi @Judson Lester , I didn't find a official wording, just trying...

Hi @Ben Navarro , Welcome to Atlassian community. It depends if the users come from an internal directory or from LDAP. If internals, you could work on XML export following this article:https://support.atlassian.com/jira/kb/how-to-change-user-information-in-cloud-to-server-migration/ If from LDAP, is a bit more complex,…

Hi @Cristian Joel Delgado , Thank you for your question. Generally, an integration with Jira in cloud is possible if the other tool offers a API interface that allow to interact. It is required a scripting app or a Middleware with script capabilities. It could be more or less complex, depending of the complexity of…

Hi @Andreas Gölles , Thank you for your question. Based on my experiencia, with Jira or Confluence it is not possible to take a ASOF today snapshot. The data will be always dynamic. Neither with Eazybi is possible. The only approach I have seen for this it is to integrate Jira with Powerbi, add in the data source a date…

Hi @VVC , Not by default, it is required to map the ldap attribute with the Asset object type attribute. The import tool offers automatically the field read from Ldap and you simply map them to attribute that have previously created in Asset.

Hi @VVC , Thank you for your question. In my opinion the best way is to import the list of users in Assets, and then when the ticket is created, lookup the user from Assets and map a field. It requires an advanced configuration in Asset fields, but I did it in the past. As a first step, to download user from LDAP in asset,…

Hi @Iziel , Thank you for your question. Please go through this thread where there's a basic example: https://community.atlassian.com/forums/Jira-questions/how-to-setup-automation-to-add-comment-to-another-project-ticket/qaq-p/2876975 Regards 

Hi @jira_admin_cu , I suggest to go through this thread: https://community.atlassian.com/forums/App-Central-questions/Hide-Issue-Types-with-ScriptRunner-Behaviors-not-working/qaq-p/2916028 I hope it helps 

Hi @Gouiaa , Welcome to Atlassian community and thank you for your question. Your are right, the correct way is to generate an UUID and query Jira (through a rest API with Jql) in order to check if the work item exists, and if not, create it To solve the error you are experiencing you need to add the field in the create…

Hi @James Arthur , For Org admin the correct certification is ACP-120. For Jira project admin is the ACP-620. It's true that a certification requires real working experience before to take it, but it's true also that studying for a certification you can learn a lot. My suggestion is to review the syllabus available in…

Hi @BARBARA EUSEBIO , I know from other contacts that they manage to get the integration with Powerbi with the new api.

Hi @BARBARA EUSEBIO , Welcome to Atlassian community. I guess the problem is related to deprecation of Api. It is required to use the parameter nextPageToken; I sugget to get through this post: https://community.atlassian.com/forums/Jira-questions/Feature-change-during-CHANGE-2046/qaq-p/3103678 Regards

Hi @Rui Engana , I think it is better to create the ticket in the same customer service project, to allow the agents have all the tickets in the same place, for searching, linking,... About the work type, maybe it is better to differentiate the "internal" incidents with the "external incidents", creating a specific work…

Hi @Gregory Blacknall , Welcome to Atlassian community. Please have a look into this feature request: https://jira.atlassian.com/browse/JSDCLOUD-11413 , partially implemented. It should help. Regards 

Hi @Rui Engana , Welcome to Atlassian community. I would like to suggest the following process when your monitoring system detects an alert: * Create a ticket in the external tool and get the ID and link to the ticket * Create a ticket in you own Jira with the references ( ID and link) * In your own Jira the workflow…

Hi @jira_admin_cu The updated field as you said is a system field and you can't update it directly. As a workaround, you can add a date custom field named "subtasks update date"to the parent, and arrange with automations the update of this field when a change occurs in the sub-tasks. This allows, indirectly, to update the…

Hi @Sascha H_ Those apps built using Atlassian Connect, the majority by the moment, that doesn't allow to interact with custom field in a standard way, but are like external things to be activated or called, like you are experiencing. Atlassian has started encouraging the apps vendor to migrate to Forge, that allows more…

Hi @Judson Lester , Welcome to Atlassian community. I didn't found a package index, but you can compose the URL depending on the version. The v1.3.4 version for Linux is https://acli.atlassian.com/linux/1.3.4-stable/acli_1.3.4-stable_linux_amd64.tar.gz I hope it helps Regards 

Hi @Trinh Nguyen , Welcome to Atlassian community. The access to company sites is managed directly by company administrators, the community or Atlassian can't give you access. I suggest to contact the IT reference on your company to go through the required access. Kind regards 

Hi @Kevin Sweeney , Welcome to Atlassian community. Interesting question and it is usual find this situation in Agile projects. In my opinion, if the story usual duration is more than 1 sprint (3 sprints in your case) and differents teams are involved, it is not recommended to centralize all in one ticket with subtasks.…