Matteo Vecchiato Community Champion

Hi @christie_ding , Welcome to Atlassian community. To set the fields layouts for each work type, after configuring the screens (create, edit, view), you can access the manage field layout section, as described here: https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-work-item/ I hope it…

Hi @Sean Martin , Welcome to Atlassian community and thank you for your question. Based on this official indications: Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 250 shared canned responses for a service project.…

Hi @Miguel Cecílio , Welcome to Atlassian community and thank you for your question. In this article are indicated the supported field in boards: https://support.atlassian.com/jira-software-cloud/docs/customize-your-view-of-the-board-and-backlog/ Regards 

Hi @Pavan Kumar , I worked with Configuration Manager from Appfire. Regards

Hi @jim , Welcome to Atlassian community. A part of the board, could you see the work item in the standard list or "all works" section or not? If not, I guess that in the project there is a security level configured and those work items you don't see have been created using that security level. The security levels allow to…

Hi @deborah_c , please consider to mark this reply as accepted answer, to help further users. Thanks

Hi @Nikola Perisic , thank you for your reply. Any experience in marketplace apps to offers a customer mobile app? Thanks

Hi @shyamalshivam , Welcome to Atlassian community and thank you for your question. The correct API is the second one, it has this format: https://api.zephyrscale.smartbear.com/v2/{endpoint} You can create the required token from a user account in Jira, following this…

Hola @Kajol Lalwani Lalwani , Bienvenido a la comunidad Atlassian. El soporte está disponible solo para licencia de pago. Si sigue saliendo el agente virtual, es necesario escribir que se quiere contactar con un agente y aparecerá un botón en el fondo para abrir un ticket. Espero sea de ayuda 

Hi @Ajoke Hassan , Welcome to Atlassian community. This is the community where we can suggest solutions, but from here is not possible to access to your account or your site. If your user account come from an identity provider sync or is a managed account, managed by your company, you should contact with the Atlassian…

Hi @John Elder ,the service accounts feature have been released to the public at the end of August

Hi @Collista Lewingdon , Thank you for your question. The new service accounts feature should be under Directory> Service accounts, as explained here . This new feature is available only if you have the centralized user management experience, that should have been applied starting 2024. I guess this could be the cause,…

Hi @Kathleen Hamilton , Thank you for your question. Currently it is not possible to predefine allowed dates on form, but it is possible to add a validator in the workflow. I suggest to go through this article I hope it helps. Regards 

Hi @Sandy Hsieh , Please consider to mark this question as replied to help further users, thanks.

Hi @Sandy Hsieh it seems ok. You are not managing the pagination, this call get only the first result page, if there is more results, you should manage a while in your code until the nextPageToken is empty. Regards

Hi @Raymond Correa , Tonfix the situation I would recommend to execute a bulk update of all the issues; before executotion is possible to set the flag "send notification" = no in the same bulk configuration. It is required to have transition from Open to Close in order to execute a bulk transition. About how it occurs, I…

Hi @Zachary Williams , Thank you for your question. Your requirement fits for the "approved domain" feature described here. If you set your company internal domain you shouldn't be required to register each user. Please let me know if works. Regards 

Hi @Jagadeesh Sunkara , Welcome to Atlassian community and thank you for your question. In Scrum framework this metric is what is expected, in every sprint the goal is to close all the stories that initially the team took the compromise to do. It measures how good the team was respecting what planned. So, your metric is…

Hi @deborah_c , Welcome to Atlassian community. Accordingly to this Article the free plan doesn't allow you to edit the permission scheme. Did you have a standard/premium trial license before? Regards 

Hi @Sandy Hsieh Thank you for your question. The payload has not a valid format. The body, using the POST request of /rest/api/3/search/jql should be more similar to: { "fields": [ "assignee","summary","status","updated"], "fieldsByKeys": false, "jql": "assignee IN (\"accountId\") AND statusCategory IN (\"To Do\",\"In…

Hi @Carlos Garcia , Good point. My reply is not going to give a response to your question, but the goal is one of the basis of the new "System of work" by Atlassian: system-of-work I hope this feature will be exploded more in the future. Regards

Hi @Claude LEVEILLET , Welcome to Atlassian community. For premium sites the license is by product, so the license should be: 30 premium Licenses for 1st site + 10 premium Licenses for 2nd site In any case I suggest to contact Atlassian support here or a partner from partner directory near you. Regards

Hi @Prathap DL Thank you for your question. Your question could be fixed in the way described here: https://community.atlassian.com/forums/Jira-questions/Workflow-Properties-to-Only-Allow-quot-Automation-for-Jira-quot/qaq-p/1824439 Other way is set in the automation actor a user (better a service user) and set it in the…

Hi @Tahsin Maisha Rahman , I'm not part of Atlassian team, this is the community. I would recommend to look into with your company Atlassian admins. Otherways, try to open a ticket in the official Atlassian support: https://support.atlassian.com/contact/#/ I hope it will be fixed.

Hi @Tahsin Maisha Rahman , If you have already tried with password reset and no email are coming, it could mean that tha count is sync with your company identity provider. Have you tried to reset the company/domain password of the user account and enter in Jira with it? Regards

Hi @신우경 , Welcome to Atlassian community. You can find details about apps subscription cancellation in this article: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ Regards

Hi @Marcelo Ribeiro Pastore Welcome to Atlassian community and thank you for your question. In a native way It's not possible to export and send a dashboard, you can only do a filter subscription. Otherwise it is required to use a marketplace app. More detail in the following Pas threads:…

Hi @Abhilash Tumbagonahalli Sriranga , Welcome to Atlassian community. I've tried it several time, but in cloud version i haven't found the detailed log, only the summary data that you have mentioned. Regards 

Hola @Analia Busso Puedes en entrar la respuesta en este thread: https://community.atlassian.com/forums/Jira-questions/Accessing-Parsing-Exporting-quot-Development-quot-Field-in-Jira/qaq-p/2786921 Un saludo

Hi @Daniel Wright , Thank you for your question. Numeric fields are listed in automation update fields, so the cause is other, like: * Have you checked the custom field context? Maybe it is not applied to a specific project you are testing or it should be a global field * Check if the field is inserted in the edit screen…