Matteo Vecchiato Community Champion

Hi @James Anderson Thank you for the interesting question. About dormant account, In my opinion the policy should be: - Setting a specific group for those users that don't use the tools but are required to have access (supervisors, someone like this ....) - Set an automatic/manual deactivation after 6 month for standard…

Buenos días @Gerencia de Tecnología - IT , Las 19 licencias son relacionadas con la Service Collection, contiene los productos "Jira Service Management" y "Customer Service Management". Un saludo

Hi @Harsh Rusia , Thank you for your post. I suggest to check the "work item view" section. From a specific work item, click on "Configure" on the bottom right. Reference: https://support.atlassian.com/jira-service-management-cloud/docs/changes-to-requests-in-the-new-issue-view/ 

It happens to me sometimes, try with an incognito session or other browser that hasn't stored your atlassian session

Si necesita soporte, puede contactar con un partner especializado que os puede asesorar. Puede encontrar el más cercano aquí: https://partnerdirectory.atlassian.com/ 

Hola @Gerencia de Tecnología - IT , Gracias por tu post, contesto en orden: * Service Collection ha aparecido recientemente y contiene los siguientes productos: Jira Service Management y Customer Service Management (este ultimo es un producto más reciente). * Service Collection es simplemente un "contenedor" que contiene…

Hi @Shawn Jamison No user account related issue it seems, in your object type there are only standard attributes types. I suggest to check the Schema permissions.

Hi @Chris Bezile Try accessing the certmetrics portal via https://cp.certmetrics.com/atlassian/en and thengo to Profile

Hi @Chris Bezile , Please also consider to add a personal linked account, as explained here: https://community.atlassian.com/forums/Community-Announcements-articles/Manage-your-Atlassian-Community-profile/ba-p/2958563 

Hi @Chris Bezile , For certifications, I suggest to edit your certmetrics profile (https://cp.certmetrics.com/atlassian/en/profile/information ) and set: - Your personal e-mail the Personal Information - Your company e-mail in the Affiliations section For community profile, as far as I know, it is not easy to keep your…

Hi @Shawn Jamison Thank you for your post. Could you give screenshots about: - object type configuration structure and attributes - Object type settings (General, Roles, Inheritance) Regards

Hola @Fabián Actis , Como indica @Varun Chillamcharla , la reporstica de base de Jira relacionado con los registros de trabajo es bastante basica. Puedes ver los report nativos en esta pagina: https://confluence.atlassian.com/jirakb/reporting-in-jira-461504615.html Si las funciones estandard para registrar los tiempos de…

Hi @Jeremy Wood , Thank you for interesting question. In my opinion, it is more correct setting the approver inside the worfklow because: * The logic and business rules should be inside the workflow * The approver assignment is done at same time of transition as a block * It is more easier to debug * No automation…

Entry #5: Team'26 Recap Serie - DAY #5: Elevating Dev Teams with Code intelligence in Rovo, Bitbucket & DX AI 

Hi @Baris Sehitoglu , Welcome to Atlassian community and thank you for your post. You can find a specific tutorial for InTune Adapter here , and more generic doc here Hope it helps. Kind regards

Hi @lucasdebian1 , Thank you for your post. This is the community and we don't have access to your site. I have requested assistance to official support from this ticket, they should contact you. Hope it helps

Hi @Tamas Szitnyai , Thank you for your post. If you was the creator and/or admin of that site, considering that it was a free plan, probably it expires due to inactivities time. I suggest to have a look into this thread: https://community.atlassian.com/forums/Confluence-questions/why-can-t-i-access-my-url/qaq-p/3243890…

Hi @Erick Orr , Welcome to Atlassian community. It is not necessary to make them a Jira admin. You need to kind of permissions: global permission and space permission (for the specific space) For bulk changes, you need to assign a global permission (Bulk change) to the user Explanation…

Entry #4: https://community.atlassian.com/forums/Atlassian-AI-Rovo-articles/Team-26-Recap-Serie-DAY-4-Guarding-the-Gates-with-Rovo-Security/ba-p/3246069 

Entry #3: https://community.atlassian.com/forums/Atlassian-AI-Rovo-articles/Team-26-Recap-Serie-DAY-3-Developer-Announcements-for-Teamwork/ba-p/3245565 

Hi @Supervisor Sistemas , This thread explains the behaviour, it is a personal account configuration: https://community.atlassian.com/forums/Jira-Service-Management/Why-some-of-our-Customers-are-showing-quot-private-email-address/qaq-p/2940804 

Entry #2: https://community.atlassian.com/forums/Atlassian-AI-Rovo-articles/Team-26-Recap-Serie-DAY-2-The-Incredible-Scale-of-the-Teamwork/ba-p/3244550 

Hi @Supervisor Sistemas , Thank you for your post. It is not possible to have a user account without e-mail address. Is your customers using the same dummy e-mail address several time? You could find info about customer account type in this…

Hi @Balsley_Kai G , Welcome to Atlassian community and thank you for your question. There isn't any relation between your api token generation and your Atlassian account. I suggest to check with your Atlassian administrator your account permission. Hope it helps.

Hi @Param Kelkar , I strongly recommend prepare the exam through practise exam like whom offered by Udemy: https://www.udemy.com/share/1063Bm/ Hope this help

Hi @Dee from Texas , Thank you for your post. Not a easy task, you requirement needs coding and call several api. You can find more info here: https://community.atlassian.com/forums/Jira-Service-Management/Help-with-the-user-deactivation-automation-for-90-days/qaq-p/3211133 Marketplace app that I…

Hi @Owen Adams , Thank you for your post. I would suggest to create a reference ( a link ) between your own custom object type and the standard Services, instead of duplicating or updating data. Hope it helps

Hi @Thomas Euler , Welcome to Atlassian community and thank you for your post. I tried to reproduce your behaviour, but I can't. I'm using Chrome browser and I can copy&past the entire line (with several text fields and tags) to a standard editor in my pc. Could you share the structure of your database? Kind regards

Hi @Marisa Burt , Thank you for your post. The inactivity time should be 120 days, after it the subscription is deactivated. There is algo a retention period. Please have a look into the following…

Hi @Juan Pastrana , Thank you for your post. Please go into the following recent question: https://community.atlassian.com/forums/Jira-Service-Management/Jira-Cloud-filter-results-now-open-issues-in-a-side-panel-can/qaq-p/3241076 Hope it helps.