Dan Brockwell_1pqfcb Atlassian Team

@Gary Blower (Clearvision) Hey Gary! Appreciate you taking the time to leave feedback. Definitely hear you on the points above, and it was a concern we specifically evaluated as a team before release. Ultimately, we made the call that it was not a blocker to the transition for 3 key reasons: * Customers can currently link…

@Sunny Kyusu I hear you, would understandably be frustrating for Server / Data Center customers. You hit the nail on the head; this decision is primarily down to technical reasons. Our Server/DC and Cloud products have fundamentally different codebases and feature sets, so for the team owning Server/DC to rebuild similar…

@Ken Szymanski available in all JSM plans! Here's how to add the responders field to your project: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-the-responders-panel-from-your-service-project/

Hey @Keith Hubner I'm the Product Manager on Incident Management for Jira Service Management Cloud. We're currently in the process of revamping our major incident experience to unify the incident objects across JSM and Opsgenie. Would love to have a chat and learn more about your use case for major incidents + what your…

Hey @Hassaan Ilyas CH Currently, Opsgenie incidents will show across all your Jira Service Management projects with Incident Management enabled, however, we are currently working consolidating this functionality to make 'major incidents' specific to each project. If you're keen to chat further or have additional questions,…

@Nikki Zavadska _Appfire_ Glad you're as excited as us! Keen to hear what you think :)

@Jennifer Flinn Quick update on our thread of conversation. At this point in time, we don’t currently have plans in the Data Center roadmap to enhance incident management capabilities. Primarily, the team are focused on further integration of Insight asset management, resolving some SLA issues, bundling automation for…

Hey @Antonio Biviano, glad the integration will be useful to your team! Currently, there's no way to group JSM tickets by the Opsgenie teams field. However, integrating the Opsgenie 'team' concept into JSM is something our product team is starting to explore; feel free to email me on dbrockwell@atlassian.com if you're keen…

@Jennifer Flinn Hey Jennifer! If you have a merged JSM Cloud instance, Opsgenie automatically comes as a part of the product, so these features will be available to all such customers. These features are not available as a part of Data Center at this stage; I'll follow up with our JSM Data Center team to see what their…

Hi Ignacio, are you in a merged or unmerged JSM instance? For most customers, Opsgenie comes automatically bundled if you have JSM and you should be able to go click on the major incident within JSM to view in OG. If you're in an unmerged instance, you would need an OG licence to access this UI.

Hi Hema, all the Opsgenie-related functionality can be found under the 'IT operations management' subheading. For Standard, you have access to the following capabilities: - Alerts & Notifications (unlimited) - Monitoring & chatops integrations - 100 major incidents per month (manual creation only) - 5 postmortems per month

Hi Hema, all the Opsgenie-related functionality can be found under the 'IT operations management' subheading. For Standard, you have access to the following capabilities: - Alerts & Notifications (unlimited) - Monitoring & chatops integrations - 100 major incidents per month (manual creation only) - 5 postmortems per month 

Hi Hema! My name is Dan; I'm an Associate Product Manager for Jira Service Management. Fortunately, Opsgenie now comes packaged as a part of buying Jira Service Management at no additional cost! You'll be able to manage the edition plan, billing frequency, and payment details in your single Jira Service Management…

Hey Steven! My name is Dan; I'm an Associate Product Manager for Jira Service Management. Sorry to hear about your experience; that would be pretty frustrating I'm sure. We've definitely heard similar feedback from customers and we're now starting on the initial technical and design exploration in building this feature.…

Hey Chris! My name is Dan; I'm an Associate Product Manager for Incident Management in Jira Service Management. My understanding is the documentation you're referencing is a capability in Server, but not Cloud. However, we've heard similar feedback to yours previously, and are aiming to deliver a JQL-powered queue for…

Hey Birgit! My name is Dan; I'm an Associate Product Manager for Incident Management in Jira Service Management. I believe your assumption is correct; my understanding is the documentation you're referencing is a capability in Server, but not Cloud. However, we've heard similar feedback to yours previously, and are aiming…

Hey Shane, welcome to Jira Service Management! From the Reports section on the service desk sidebar, you can leverage several out-of-the-box reports like agent workload, SLA goals, time to resolution, customer satisfaction, and more. Additionally, you can build custom reports, adding data series from your service desk,…

Hey @Mk2020 I'm an Associate Product Manager on JSM. https://support.atlassian.com/jira-service-management-cloud/docs/get-to-know-the-main-jira-service-management-features/ is a great starting point for understanding the core features in JSM projects. However, specific to enterprise service management and HR, we also have…

Hey Anthony! I'm an Associate Product Manager on the incident management team in Jira Service Management. Sorry to hear about the problems you're having; unfortunately this isn't an area I'll well informed about. Incidentally, we're looking to better understand how teams conduct their post incident review (PIR) /…

Hey Robin! I'm an Associate Product Manager in Incident Management for Jira Service Management. We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs. Came across your feedback and would love to set up some time to learn…

Hey Kumar, I'm an Associate Product Manager in Incident Management for Jira Service Management. We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs. Came across your feedback and would love to set up some time to learn…

Hey Dandy, I'm an Associate Product Manager in Incident Management for Jira Service Management. We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs. Came across your feedback and would love to set up some time to learn…

Hey Nathan, I'm an Associate Product Manager in Incident Management for Jira Service Management. We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs. Came across your feedback and would love to set up some time to learn…

Hey Sophie! I'm an Associate Product Manager in Incident Management for Jira Service Management. We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs. Came across your feedback and would love to set up some time to learn…