Britta Neugebauer [yasoon] Community Champion

Hey Trthomas! From what I have seen, the native setup can work well if your organization is comfortable using Teams channels as an interaction layer in support. Atlassian's JSM Chat does sync the request conversation between Teams and Jira Service Management, but it is mainly built around that specific request…

Hi there @Amy Schindel , haha, that happens when you volunteer for the admin tasks 😄 But I hope you’re having at least a bit of fun with it too... As I understand your use case, the key requirement is: when the linked JSM request moves to User Testing, notify the original requester in Teams as well as by email. Thanks…

Thank you for appreciating the post, @Evelin Bayer - codefortynine :) It's a valuable learning opportunity for us as Marketplace partner, so we can understand how our customers improve their processes within their specific industry.

Hi there @Miriam KahlI'm joining the conversation as it seems like this could be solved with a different Outlook integration. I work for yasoon, the company behind Microsoft 365 for Jira (Atlassian Marketplace). Our Outlook integration lets users attach emails to existing Jira issues or create new issues directly from…

Hi there @Andreas Burnea , @Marc -Devoteam- is correct, keeping all replies in the same Outlook thread is not a native Jira feature. Jira will typically send separate emails depending on who comments or replies. You can find solutions on the Atlassian Marketplace that allow sending emails from Jira and keeping all replies…

Upvote vor Philipp's reply :) In case you're going the Marketplace route, there are options to integrate Jira and Microsoft. My company yasoon is specialized in connecting Microsoft and Atlassian tools. Microsoft 365 for Jira might be an option for you, as it offers deep integration between Jira, Microsoft Teams and…

Thank you @John Funk for your recommendation of Microsoft 365 for Jira :) My name is Britta and I work at yasoon, the Atlassian Marketplace vendor developing the Microsoft <-> Jira integration @MidnightExe , we do have some experiences when it comes to integrating Outlook with Jira Data Center. You can work with an Outlook…

Congrats you incredible people! Amazing demos :)

Thank you @Peter_DevSamurai for mentioning yasoon here, I highly appreciate it :) @Gregory MacHott , I am Britta and I work at yasoon. If you're looking for a Microsoft integration, feel free to schedule a call with me and my team here. With Microsoft 365 for Jira (Atlassian Marketplace), meetings scheduled in Jira will…

Hi there @Ben , ahh there are a few legacy links here :) Here's more info about the Jira board in Microsoft Teams in our docs: Work with your Jira board in Microsoft Teams. The video on how it works, is now an interactive demo! I hope that helps, if you have more questions or feedback, you can schedule a meeting with me…

This is truly an Apptoberfest gamechanger! Smart meta demo - I love it @Jens Schumacher - Released_so 

Ahhh nice one @Alex Mendes_ikuTeam_ , and on point awesome community service @Jens Schumacher - Released_so ! I'll make sure to add our submission as well :)

Thank you, @John Funk for mentioning us :) @kaitlin.muench , if you have questions and are looking for a deeper Microsoft-Jira integration, feel free to ping me. I work at yasoon and we are specialized in this field. 

Oh yeaaah, I love the idea of the ribbon hunt :D ... I'll find you in BCN!

Hi @Artem Perevozchikov Thanks for mentioning Outlook Email for Jira / Microsoft 365 for Jira, @Patrick Neuner - Futureweb GmbH 🙌 I’m Britta from yasoon. We build the app Microsoft 365 for Jira, including an actively maintained Outlook email, calendar and Microsoft Teams integration. While we can’t comment on Atlassian’s…

Thank you for this amazing trip to space, @Yuze Li- Communardo Products :)

Hi @Sudhanshu Ray I am Britta from yasoon - we’re a vendor specialized in connecting Microsoft 365 tools with Jira, Jira Service Management and Confluence. With the app Microsoft 365 for Jira, you can set up a Teams integration that reacts to keywords posted in a Teams channel or in the personal bot chat (though not…

Hi there @Franz Seibel and thank you @Benjamin Britta from yasoon here, we're developing the integration Microsoft 365 for Jira. It's possible to create all work item types (former issue types) coming from Microsoft Teams. You can also raise support tickets from Microsoft Teams and let customers select the relevant work…

Hi there @Peter Leach Thanks for asking! Outlook emails can’t update existing JSM ticket comments directly, as @Walter Buggenhout mentioned. For a more comprehensive email integration, you can try Microsoft 365 for Jira. It lets agents share Outlook email replies inside JSM tickets. Here’s a quick video explaining it. Full…

Hi @jennifer_doll , if you're open to working with an app from the Atlassian Marketplace, this is possible with Microsoft 365 for Jira (developed by yasoon, the company I work for). It supports sending adaptive cards via Microsoft Teams. We’d be happy to show you how it works; feel free to book a meeting with us: Demo for…

Hi there @Wade Ninness , thank you for sharing your use case. If you are open to working with an Atlassian Marketplace app for that, you can have a look at Microsoft 365 for Jira. I work for yasoon, the company developing the app. We have a dedicated incident management use case that we are constantly improving. Here's an…

Hi there @Loic , I assume you're using Microsoft 365 for Jira or Outlook Email for Jira by yasoon (the company I work for :)). If you're manually adding emails from Outlook to the issue, this would be possible. However, if you're linking the email via Jira Automation, the only way to populate a custom field would be to…

Hello there @Michael Zuber-Zander , If you're using yassoon’s integrations (Microsoft 365 for Jira or Outlook Email for Jira), you can schedule a meeting with us. It sounds more like a mail handler issue. Even if it seems to be resolved now, you might still want to reach out via our support portal or booking link to…

Hi @Laximi Kamat , this error seems to be related to this article: Nested app authentication and Outlook legacy tokens deprecation FAQ - Office Add-ins | Microsoft Learn Microsoft announced that Exchange Online legacy tokens are deprecated in February 2025. Depending on what integration you are working with, you should…

Hi there David, for simpler automation rules, the Send MS Teams message action works well. I work for yasoon, an app vendor focused on Microsoft 365 and Jira integration, so we deal a lot with Jira-Microsoft automation. If you're looking for a deeper integration and are open to check out a Jira app, feel free to look…

So excited to be part of Jira Day by Devinit this year! See you in Cracow! 

Of course, thank you @Clémentine Arce ! Let us know, whenever you're ready.

Hi there @Clémentine Arce , you could to that with the Outlook calendar and meetings integration of Microsoft 365 for Jira (Outlook Email, Teams, Calendar) | Atlassian Marketplace (available for DC). Here's a short overview of the features that might be relevant for you: Outlook Calendars for Jira - yasoon. Please note, I…

Yay, happy to hear that, thank you Stefaan.Desopper@agomab.com !

Hi there Stefaan.Desopper@agomab.com , thank you for letting us know about the issue with the JSM portal integration for Teams! I saw that you already raised a support request and are in touch with my colleague Beni, so I just wanted to confirm that we’ve received your ticket and are looking into this further. The details…