Alex Zhitnitsky

Hi @Brant Schroeder great question! We can address this in more detail during the live AMA. For now, the short answer is that both Cloud and Data Center customers can use Jira Service Management for external-facing customer service, although the recently launched features are focused on Cloud.

in 🛟 AMA – Using Jira Service Management for Customer Support [CLOSED] Comment by Alex Zhitnitsky June 2023

Hi @Kenny Bonilla, great question! I recommend checking out the latest announcements and content from Team 23' last week, especially this session about how to get started with the Jira Service Management virtual agent. We just started rolling it out to more customers as part of a closed beta that you can sign up to here.…

in The evolution of Halp into Jira Service Management Cloud Comment by Alex Zhitnitsky April 2023

Hi @shayne.christie – this is correct, for both Slack and Microsoft Teams, Halp's conversational ticketing functionality will only be available with Jira Service Management Cloud plans after June 4, 2024. With that said, you can also continue using Jira Software with Slack through the Jira Cloud Slack app.

in The evolution of Halp into Jira Service Management Cloud Comment by Alex Zhitnitsky April 2023

Alex Zhitnitsky Atlassian Team

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