Alex Zhitnitsky Atlassian Team

@zacijenegorivajekrivv Hi there! Thanks for the note on model selection 🙏 We've recently updated our model availability policy to ensure the best experience for existing Atlassian customers. As part of that, we limited the premium models available to newly created Atlassian orgs. You can read more about it here. For more…

@Matt Hudson @Amit Gupta If you were on the beta — please follow the instructions here on how to switch from Rovo Dev Agents beta to Rovo Dev Standard.

Hi @Gia, welcome! That is correct. We want to ensure that Rovo Dev customers have the best experience and while most of the models are available during the 30-day trial period, Claude Opus is only available for paid Rovo Dev Standard customers.

Hi @Erki Tammik, I just double-checked the link and passcode and it seems to be working. Can you please try again? Notice that it doesn't include the parenthesis, only: https://atlassian.zoom.us/rec/share/9ZSJCgnl1QhukL8HDG2a1jeNOXFWAbUh99jskXMlXy0xx3aAIpcImCnZS7vj6kpZ.bYIHD0PAAhfM2Yo3?startTime=1688067787000 & N2z3=^Zf

Hi Carlos, thanks again for submitting your question! The recording of the session is now available on Zoom (passcode: N2z3=^Zf). The answer to your question is... APIs and generally ways to import customer context from other tools into Jira Service Management. And yes, it's on our roadmap. As a first step, we're planning…

Hi Matt, thanks again for submitting your question! The recording of the session is now available on Zoom (passcode: N2z3=^Zf). The short answer is YES, it's on the roadmap. Additional details and roadmap items are available in the recording.

Hi Manon, thanks again for submitting your question! The recording of the session is now available on Zoom (passcode: N2z3=^Zf). Here's a screenshot of how we envision these fields showing up on the issue view:

Hi @Josh Cooper, thanks for submitting your question! The recording of the session is now available on Zoom (passcode: N2z3=^Zf) and we addressed this question in it. The short answer is that while we don't have a native option to merge tickets, it is possible to achieve this result using automation.

Hi Walter, the recording of the session is now available on Zoom (passcode: N2z3=^Zf) in case you're interested.

Hey Dave, the recording of the session is now available on Zoom (passcode: N2z3=^Zf). We called out your question as part of it so thanks for raising it here. The TL;DR is that there are a few ways to stay on top of this: * The first is the Atlassian Community. In many instances, we’ll also publish a community article when…

Hi Florian, the recording of the session is now available on Zoom (passcode: N2z3=^Zf), we called out some of your questions as part of it.

Hi Johannes, the recording of the session is now available on Zoom (passcode: N2z3=^Zf), we called out some of your questions as part of it.

Thanks for joining us today David! The recording of the session is now available on Zoom (passcode: N2z3=^Zf).

@Adam Wu as promised, the recording of the session is now available on Zoom (passcode: N2z3=^Zf).

Hi Dennis, the recording of the session is now available on Zoom (passcode: N2z3=^Zf).

Hey @Dave LIAO! Good question, I'll address this in the live AMA in a bit and post more links here after the event.

Hi @Matt Budnyj! This is a great question as many other Jira Service Management customers share this need too. We'll make sure to address this and additional future plans during the AMA. A recording will also be shared here after the live event.

Hi @Manon Soubies-Camy! Great question, if you're referring to rich customer context, the short answer is yes, but we'll address this more in-depth during the live AMA and share a sneak peek into what it would look like. A recording would be shared here too after the event.

Thanks @Walter Buggenhout! Our panelists reviewed your question and will talk about authentication options for external customers during the AMA. A recording will also be shared here after the event.

Thanks @Florian Schmidt! Our panelists reviewed your question and will answer it during the AMA. A recording will also be shared here after the event.

Great answer, thanks @Walter Buggenhout! 🎯

Thanks @David Meredith! Our panelists reviewed your questions and we'll try to address most of them during the AMA. A recording will be shared here after the event.

Thanks @Dennis! Our panelists reviewed your questions and we'll try to address most of them during the AMA. A recording will be shared here after the event.

Thanks @Johannes Wiedmann! Our panelists reviewed your questions and we'll try to address most of them during the AMA. A recording will be shared here after the event.

Hi @Matthew Challenger! We can generally address it but in the scope of this AMA, we likely won't have new information to share beyond the discussion on the feature request and the Enterprise community article.

Hi @Walter Buggenhout, great questions! Just to make sure, please let me know if I got it right, sounds like you're asking about: 1. Signup methods for external customers / portal-only customers. 2. And situations where there are multiple customer records for the same person, which may or may not be a licensed agent.

That's awesome @Walter Buggenhout! Thanks for sharing. We'll make sure to address all your points in the AMA 🙌

Great question @Carlos Garcia Navarro! We'll make sure to address this live and also post an answer here after the live AMA.

@Brent Schroeter that's good feedback! Generally speaking, enhancements for Data Center are constantly being rolled out, many of which also apply to customer service, like the experience improvements listed here alongside other roadmap items. Specifically for rich customer context, these features are Cloud only right now…

👋 Hi @Adam Wu welcome to the Atlassian Community! This session will be recorded and shared back here, but I also recommend RSVP'ing to the event to stay in the loop. In the meantime, if you'd like to learn more about this use case I also recommend checking out this recording from Team and the recently launched customer…