Michelle Tan Atlassian Team

Hi everyone, Thanks a lot for your patience - we've been awaiting our external audit results and great news! If you haven't already seen on Community, I would like to announce that Jira Service Management and a few of our other cloud products are now certified as HIPAA compliant! For more details on HIPAA compliance,…

Hi @Brooklyn Trumpy I'm not sure if you got my email but I just wanted to ensure you know Jira Service Management is now HIPAA compliant! Cheers, Michelle

Hi @Kelly Bly @Ben Blanchard , We sure are! We just announced HIPAA compliance for JSM Enterprise Customers early in the new year, for more details see here. Cheers, Michelle

Hi @Ali Cargo Yes, you can remove the support agent/analyst's name when replying to tickets! To do this, you will need to change your 'Public comment added' and 'Public comment edited' customer notifications templates. Please note that templates can't be edited on a Free plan. If you're on a paid…

Hi @Mihai Nitu , Apologies for the delay in reply, it's been a very busy few weeks with the EOFY. 🙂 Thanks a lot for your feedback, having this detail will help us evolve and iterate on our approach with this feature. I have a few more questions and would love to jump on a call with you and discuss more about this feature…

Hey @Jimmy Karlsson , Do your emails contain the footer “Powered by Jira Service Management”?

Hi all, Apologies I haven't been able to reply sooner - I've been away sick so I appreciate your patience 🙂 @Metin _savignano software solutions_ We haven't considered this yet as there's quite a lot on our backlog at the moment for improving how we meet compliance and regulatory standards. We'll update you if anything…

Hey @Stephen Procter , Sorry about that, that was an edge case bug that we've since fixed! You should be able to access the new feature in your customer notifications settings now 😊

Hi @Jamie Hess We're still figuring out what notifications will look like in Jira Software/Confluence - stay tuned! 😊

Hey everyone, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your organization’s…

Awesome, that's fantastic to hear! I'll definitely be in contact with you next week 😊

Hey @Brooklyn Trumpy, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your…

Hey @Justine and everyone, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your…

Hey @Sara Tucker and others, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your…

Hey everyone, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your organization’s…

Hey everyone, I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Enterprise-related features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your organization’s…

Hey @Paul Krueger , We were gradually rolling out the feature last week but now it's been released to everyone - so you should be able to find it in your project settings now! 😊

Hey Dave, you're absolutely right about this! Agents can change their display name - we call it public name at Atlassian 😊 To do this, when you're in Jira Service Management: On the top-right hand corner of your screen, click on your icon to access a dropdown menu on 'Your Profile and Settings'. Select 'Account settings'.…

Hi @Yannick Biet , I understand your pain point, unfortunately anyone who interfaces with JSM projects needs to be a licensed user. But thanks for your feedback, I've noted this experience is confusing and passed this onto the relevant team around improving the error message :) Cheers, Michelle

Hi @Athena Petridou [Nimaworks] , Could you please contact support and provide them additional details so we can look into this?

Hi @Keith Johnson @Tobias Neumann This feature is only available on Jira Service Management Cloud at the moment!

Hi @Yannick Biet @David Meredith This feature has been rolled out to 100% so if you are on a Standard, Premium or Enterprise plan you should be able to access this feature! If you are using Release tracks, the feature will available depending on your track options.

Hi @TheAdmin , this feature is available if you're evaluating one of the following plans: Standard, Premium and Enterprise! Sorry about that - we temporarily turned off this feature over the weekend because we encountered some unexpected bugs with plain text emails. This issue only affects a small number of users who use…