Alex Koxaras -Relational- Community Champion

Hi @Hector Magnanao and welcome to the community, Unfortunately you can't. View this issue here https://jira.atlassian.com/browse/CONFSERVER-73805 and also read this post https://community.atlassian.com/t5/Confluence-questions/In-Confluence-is-there-a-way-to-sort-the-quot-Saved-for-Later/qaq-p/699384

Hi @Jonathan Perkins Take a look at this documentation https://support.atlassian.com/jira-software-cloud/docs/create-a-kanban-board-based-on-projects/ * From the global navigation at the top of the page, select the search field (or press /) and select Go to all: Boards. Then select Create board in the upper right of the…

There you are: https://jira.atlassian.com/browse/CONFCLOUD-74966 Already exists such suggestion.

I think that's pretty much what's happening. You stop being a portal customer and become a guest user. You have to see if granting that guest user guest access to the KB, give him back that visibility (keeping in mind that guests can have access to only one space). And again, this is a BETA feature with the guests. I…

Hi @Ellen Beentjes Unfortunately you can't. I can confirm that if a user (portal only, or with an account id) is a JSM customer he/she has access to KB. From the moment he/she is granted the guest permission, it automatically stops seeing the KB. Keep in mind that guests in confluence is still in BETA, so no wonder why…

@Jason Liu if you have scriptrunner, I would suggest to try and create a scripted field and then calculate the difference you want and place it on that new field.

On premise unfortunately there isn't such functionality which I describe. The only thing to achieve what you want is to: * Create a jira automation which will transition the issue directly to Done, when the issue is created and if the resolution is set (of course such transition should exist) * Create a PF from JMWE os…

@Johan Ekman you could link your jira to your confluence using the link: https://YOURDOMAIN.atlassian.net/wiki/plugins/servlet/applinks/listApplicationLinks But in my opinion, I think that you have export all spaces on your confluence only site and import them to your jira site.

Hi @D_ Stokes Atlassian just released for Cloud the ability to set a status from the create issue. Are you on cloud or on premise? 

@Kate Pawlak _Appsvio_ if the customer is registered in Insight, and the agent have entered their account ids, then it is possible to get that piece of information out of the box. Pourna is already on the premium plan.

But is it the customer or the agent the one you should see the account number?

@[deleted] and @Muddu are you the same person? It's quite odd that @Muddu posted the opposite thing in this thread https://community.atlassian.com/t5/Jira-Software-questions/What-all-Feature-we-can-automate-in-Jira/qaq-p/2276554#U2279365

Hi @Paula Smithyman and welcome to the community, Are you using the Refined theme for your confluence instance?

@Sivakumar K I think that google can help you with that :)

@Pourna Radha-Burhoo your request is not clear to me. Tell me if the following is correct and DO amend anything that is not valid from the following sentence (especially the parenthesis I've got): You mean that e.g. you have a field where the customer enters his number. Then the customer (or the agent??) should see on…

Hi @Sistema Datapilar and welcome to the community, You can achieve this Jira Automation, which is a native functionality of Jira. You can create a rule by adding * Trigger: SLA time to first response is breached * Actions: Transition issue to "Escalated status" * Actions: Assign issue to a member of a role Of course the…

You should have "put that on the box" then :) Since this is a another software, I would definitely look into REST API, since there isn't another way to communicate with confluence. Dynamically might be a tad difficult to achieve this, but for starters read…

Hi @Paul R What exactly you is it that you are after? Request types is a fundamental of JSM and ITSM. Why do you want to remove it (you can't by the way)? If we know this, maybe we can find a better solution for you.

Hi @Pourna Radha-Burhoo Why you want to get the data from the portal, when Atlassian has provided API to get the data from "within" Jira? And what do you mean by getting his "account number". If you are an agent you: * Can see this information from the agent's view (that is if the customer has provided this info) * You…

Hi @Sivakumar K and welcome to the community, Out of the box you can't do that in Confluence cloud. You have to have an app which allows you to run javascript code, such as https://marketplace.atlassian.com/apps/1222649/macrosuite-content-formatting-macros?hosting=cloud&tab=overview

Hi @Vladimir Sumilin I would double check the JQL on advanced issue search to verify that it yields the results that you want. From the image you provided to @Velizar Borisov it seems that your JQL yields 0 issues (not 0 errors). Thus it's not running.

No, you are right. I'm using a theme, that's why I can see it. Out of the box, there isn't a functionality to do that (that I'm aware of). However, you can create a custom field and and control it (read only) via Behaviours and set it equal to the request type name. This will make it visible on the customer's form. In…

Hi @Lena Sargsyan Give the Browse Project permission only to the selected group (administrative staff) you want to view. Remove as well the Create Issue permission from all unwanted groups. That would be enough. Let me know if that worked out for you.

These are two different instances you have there. Is there a reason to have two different instances? You can have jira and confluence to either "name"jira.atlassian.net or "name"confluence.atlassian.net

Hi @rsisauri The approver can see the request type if he/she hovers over the icon: In addition, the approver when he/she receives the email can get informed of the request type he/she must approves: If this is not visible, you can always edit the specific notification and add the request type to the email template. Let me…

If your admin has setup a contact page, this can be found here: https://YOURDOMAIN.atlassian.net/jira/contact-administrator Replace YOURDOMAIN with your actual domain name.

Hi @Johan Ekman and welcome to the community, Jira and Confluence cloud are integrated automatically, if they are on the same instance: E.g. blahblah.atlassian.net. On that instance /jira will be Jira and /confluence will be confluence. If you want to connect a space to a project: * go to the jira project * Click Project…

Hi @bhawana and welcome to the community, Contact your administrator to give you and your team product access. You are on a free plan as you state on your post here, or on a paid plan?

@Jim Kariotis glad to be of assistance! If that's ok with you, kindly mark my answer as accepted in order to help others in the community to find proper answers to similar questions. Thank you!

Hi @Ольга and welcome to the community, Apart from what @Ollie Guan suggested, which would be the most quick and (most probably) effective solution, you could try your luck on the marketplace. From a quick search I found these two apps: *…