Alex Koxaras -Relational- Community Champion

Hi @Roopak Suresh Take a look at this documentation here: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/ Best, Alex

Hi! * Click cog wheel * Click System * Click Incoming Mail You should be able to see the incoming mail server. Alternatively click ".", then type "incoming mail", hit enter and you will see it as well. Be well, Alex

@Steve_Miller-Perry this is pretty much standard Jira feature :) I'm glad I was able to help you. If you find the time, kindly mark my answer as accepted :) Cheers!

Hi @Kazu SHIMOKAWA Try to edit the board's filter query and make sure that it is shared appropriately with all the necessary users. * Go to your kanban board * Board settings (ellipsis menu on the top right corner) * Edit filter shares Let me know if that works! Alex

Hi @Gavin Your rule looks solid, I would do the same, and leave uncheck "Only include issues that have changed since the last time this rule executed" option. If you go on the trigger, it will guide you on when the rule is going to run for the very first time, as well as all the next runs. Keep in mind that if the JQL…

Hi @Nick Rossi I would go on the history of this ticket and see if priority's value changed after the ticket creation. If so, then this could be due to an automation of a post function on the workflow of the issue type. However, in case you don't see anything related in the history of this ticket, I would still search for…

Hi @jainmb There could be a number of reasons for not showing the expected results: * Wrong query (but you said that you have seen this issue on the results) * Sub-filter hides this issue * Quick filter (something might be pressed) * Status of the Project2Ticket1 is not mapped in the kanban board of project 1 (this could…

Hi @csawai1 Your thinking seems legit. Create an automation * Use either the manual trigger, or a scheduled trigger (it depends on what you want) * Run a branch JQL to get that result list * Create a version (I would use something like that "{{now.jiraDate}} Scheduled Version", so that the version name would be e.g.…

Request types can't be sorted if that's what you wanted all along. However, portal groups can be sorted (follow the initial instructions I gave you). Question: Why do you need to sort your request types? You can always use the filters or search for a specific request type.

Thanx for the reply @Alexander Pappert I really hope they sort this thing out.

You can sort it manually. There is no option to sort them e.g. alphabetically.

Hi @cedwards I don't think that this is possible to happen. Dashboard description is a text field. No matter what you enter inside it, it will always display it as a text. So <html>, <br>, /n, /r, &, &#013 will do you no good. Alex

Hi @nooraknan Try Project Setting > Portal Settings Let me know if that's what you wanted. Alex

@ND Mathur try to clear your browser's cache and then try again. Better, try the same operation from an incognito window. Do let me know if that works.

As @G subramanyam stated, by the looks of it, it seems that you are currently working on a TMP, rather than on a CMP. If that is the case, then you have to switch to a CMP to have parallel sprints. Alex

Hi @Lars Böhnke After trying many things since last night, I manage to do something, but not quite what you want to achieve. And I think that I have found out the reason why: The solution would be to track the changes for the Parent link. However the parent link is locked to the Premium Plan only. I did manage to succeed…

Yes, no extra/additional cost is needed to create a cascading select field. Check out the following and let me know if this is something you are looking for. Keep in mind that all values will be predefined by a jira admin, and your users can only select them, but not alter them.

Hi @ND Mathur , If ctrl+v isn't working, try shift+insert. But prior of that, try to paste the image using ctrl+v on a word document, just to see that you have indeed copy the image. Alex

Hi @Mohammad Kettaneh , Since you have parallel sprints enabled, you should be able to start two sprints. Can you confirm that you have at least one issue on the second sprint you want to start?

Hi @Steve_Miller-Perry Unfortunately what you are asking it's not possible to happen. In JSM you need a Jira Admin to * create the custom field and place it's values (in a cascading single select field) * associate the field with some screens Any user who has not admin privileges, can't make the above operations. But…

Hi @Miriam Cam Have you created any project roles which you have associated with the specific project? If not, that's most likely the problem. E.g. in my project: I have the following roles for one user (Alex Koxaras): Administrator, Service Desk Customer and Service Desk team. If I want to write a comment, I can restrict…

I'm glad that I was able to help you Caleb! Be well and stay safe!

Hi @Thomas Wick Will the following automation works for you? * Leave the trigger event as you have it * Instead of using the lookupissue, use the branch component and choose JQL * Write on the JQL the statement you had on your Lookupissue component * Inside the branching edit only the linked issue parameter (see pic below)…

Hi @Caleb TeBokkel! While reading your question, I though exactly on why on earth Jira does not create a board upon project creation with shared configuration. Well oddly enough I would do just for Jira, since boards are just the visual representation of a query. So if you had a board with the simple query of a kanban…

Yes it would definitely be a great way to learn more! I honestly believe that all teams should behave like this. Unfortunately, you can't enforce anyone to be honest and open. It's all about (company's) culture :D

@ext_jepodola First of all, no you can't enter more that one value. Reporter field takes only one value (one user that is). If you want to assign an issue to different agents based on the reporter, then use the if/then else statement as many times as you like (up to 65 in total modules). And if that's not too much to ask,…

Hi @ext_jepodola , Have you tried using the advanced compare condition? Use the following: * First value: {{reporter.emailAddress}} * Condition: equals * second value: reporter's email address Give it a try and let me know! Alex

Edited

Had to change my answer, since I just saw that you are asking for trello. :)

It's ok dude. I mean you are all over the place providing great answers! It's ok to lose some bits of info from time to time. Personally, I just found out about this feature as well. But knowledge is knowledge! So @Jean Honlet my proposals to your problem still stand. Look up to the very first comments. :)