Alex Koxaras -Relational- Community Champion

Hi @Riley Venable Your app seems like could save a huge amount of time for repetitive tasks. From my experience I could easily see this apply to a company which develops websites. Tasks are pretty much standardize and you can easily save a lot of work! Will keep your app in mind, in case any customer might need something…

* Go to project settings > workflows * Locate the workflow from the issue type that's causing the trouble and click edit (pencil icon) * Click "Diagram" * Locate the transition in which you get this error (e.g. from open to in progress) * CLick this transition * On the popup window which will open on the right, click…

Hi @Julia Torchinskaya and welcome to the community! Which app is this exactly? Can you share a screenshot or the link for the marketplace? Usually, if the app has any problem, I would contact its vendor's support.

Hi @Mohammad Razmara and welcome to the community! Scrum board usually depicts issues that are selected for development within a (or multiple) sprint(s). So you can't do that in a scrum board. In order to do that, you can create two new kanban boards. One will have the tasks, and the other will have the bugs. You have to…

@Sharon Lundgren if @Jack Brickey answer resolved your problem, kindly mark it as accepted, in order to help others in the community. Thank you!

Hi @Rotala Uma Rani and welcome to the community! Kindly check your workflow to that specific workflow for any validator. Usually that's what prevents in moving the issue. But I would also check the post functions within the workflow, since that message states that something tries to assign this issue to a user who doesn't…

Hi @Tom Kostiainen Did you try the above?

Ok! But if you want to use the built in reports, then you have to use story points, and not story points estimate.

@Guro why it didn't work? Can the participants close the issue?

Hoodie is fantastic!!

If you are talking about Jira's recommended updates, then no, you can't set up a specific time. Only the interval and if you want to receive them or not.

Hi @[deleted] What kind of summary were you getting?

Hi @Stefan Heinz If you mean listing other tasks from a board which doesn't belong to this specific JSM project, then this is not possible. You can do the other way around though (display on a jira board all JSM issues).

Hi all! I've been using JSM for about three years now. I was lucky enough to set up the customer portal on my previous job, from scratch. It was quite a journey, since I had to educate out customers to use it, instead of sending emails. Difficult task dare I say. I don't have a use case to share with you all, but I hope…

Hi @Brian Schubmehl Can you post a screenshot please?

Hi @Pavan Chiti It seems that I've missed an if statement. Try the following please: if (issue.get("customfield_10303")?.name == "IT help" && issue.get("Planned Start Date/Time") >= now.minus(7)){ return false; } else { return true; }

Glad to know that everything was resolved Farrukh.

What version of jjra automation you've got?

@Brian Fisher can you please share the whole screen of this screenshot?

Nice @John Bobeck ! I hope that you get to the bottom of this :)

Hi @G subramanyam! First of all let me tell you that the link from the challenges menu, takes me to "New to Jira" instead of taking me here. I had to manually search for this group. Same thing happened with the JWM journey. * The highlight that I've experienced this year is that I started working for an Atlassian Solution…

Hi @John Funk First of all let me tell you that the link from the challenges menu (about the JWM journey), takes me to "New to Jira" instead of taking me here. I had to manually search for this group. I've been working with Jira products for a bit more than 3 years now and my first love will always be Jira software. I…

Hi @John Bobeck I agree with what Mikael and Jack said. To my knowledge I knew that Resolved means a developer or support consider this issue as fixed. The customer then, which take the position of Quality Assurance Manager (or he might even be that person), must be the one to confirm that the issue has indeed been fixed,…

Try this @Pavan Chiti: issue.get("customfield_10303")?.name == "Normal" && (issue.get("Planned Start Date/Time") >= now.minus(7)) In case I've messed up the names of your custom fields, please fixed them! :) I've tried the above on Jira server and it works. Do let me know though. 

Hi @Kel Hill In addition to what Ivan said, you should check that: * The user has turned on personal notifications * The user receives comments from others

Hi @Anna Król and welcome to the community! By sender name, you mean the name or the email address? If it's just the email address, then Kishan got you covered. I'll just paste the screen for ease of use:

@Brian Fisher try this {{issue.fields.reporter}} I've tried on a jira server instance and worked.

Jira Automation. Hold on, let me try something else and come back to you.

I think that it depends on the JA version and not on Jira version. None the less, you can try what @Fabian Lim proposed then, who said {{reporter.accountId}} and not {{reporter.displayName}} that you wrote.

Hi Chester! I've managed to do that by creating 3 rules. One in the JSM project, one in the JWM project and one global (the latter rule has limitation over monthly executions. Be aware about that). FIRST RULE - WITHIN JSM PROJECT First rule would be like the one you created, but I also included the various fields which you…