Alex Koxaras -Relational- Community Champion

Hi @Jorge You should use "parent" instead of "Epic Link". Read more here: * https://support.atlassian.com/jira-software-cloud/docs/manage-epics-in-team-managed-projects/ * https://community.atlassian.com/t5/Jira-Software-questions/How-to-configure-epic-link-for-team-managed-project-issues/qaq-p/1824463

@kedar excellent! So: * Go to project settings > Workflows * Edit your workflow transition you want by clicking the pencil icon * Scroll up and click on "diagram" and then click the desirable transition * Click "Post functions" on the pop up which will appear * "Add post function" > "Set issue fields (JMWE app)" > Add *…

Hi @Micheal Planck What do you mean "you can't see the definition of the saved filters"? Of course you can see the JQL behind your saved filter, modify it and save it. Did you try to do it? And I'll take you a step further: Even if you try to change the JQL, it will let you save the filter with the same name: So I'm not…

Hi @Alka Singh I would use filter and subscription for that matter. * Create a filter with the following JQL: assignee = currentUser() and updated <= startOfDay(-14) * Save this filter with a name * After saving the filter, click "Details" > "New Subscription" * Select the group to which you want this filter to be sent out…

Hi @Syed Javeed Ahammad You had already asked the same thing two days ago in this thread https://community.atlassian.com/t5/Jira-Service-Management/can-any-one-suggest-Chat-Support-Systeam-for-Jira-Service/qaq-p/2473178 Duplicate questions are kind of frustrating for all users. Please use the initial post.

Hi @Chayoung Kim This is simply not possible. Issues are being created and most likely someone (or an automation) deletes them. How are these issue being created in the first place?

Ηι @박성민(학해) You can use either jira automation or a 3rd party app like JMWE, JWT, JSU to accomplish that. However, this will create a new issue in project B leaving the ticket in project A as is. You may want to delete the ticket in project A, but you have to make sure that the user has also access in project B. What kind…

Good to know that @Johan OBrien !

Hi @kedar Yes it is possible. You might need a 3rd party app (like JMWE, JWT, JSU or similar) to do that on server, or automation for jira. Do you have any of these?

Congrats @Fabio Racobaldo _Catworkx_ , well deserved!! Congrats to all the people who made this happen!

Hi @Robert Wen_Cprime_ Did you try to turn off all suggestion and unlink the KB space from the JSM project? If you, as a customer, has access to a portal (JSM project) and the latter is connected to a KB, then provided that pages are not restricted, you will have suggestions.

Hi @Derek It seems that someone has changed the customer access settings. Kindly click on "update the customer access settings" (2nd image you pasted) and see what are the settings there.

Hi @kuting If jira-servicemanagement-users grants product access to JSM, then I would only add those you are acting as agent, holding a valid paid license. If the jira-servicemanagement-customers is granted the customer product role and added to the JSM project, then include all customers there.

@Katrijn indeed, I can confirm that guests do not receive notifications for page updates, which kind of seems like a bug to me. Try to report it at support.atlassian.com/contact

@Pernilla Blomqvist it would be great if you could mark my answer as accepted, in order to help others in the community with similar questions. Thank you!

Hi @Человек _2 and welcome to the community, You have to add the time tracking field to the "create" screen of your issue type.

Hi @Raz Golran and welcome to the community, There is an active incident on https://jira-software.status.atlassian.com/ which might relate to your situation. A fix is currently rolling out and hopefully this will be fixed.

Hi @Yael Geffen There is an active incident currently which might affect certain users https://jira-software.status.atlassian.com/

@Konica Garg so you want to concatenate the fields or convert text fields to number and then add them?

@Pernilla Blomqvist JSM offers certain report capabilities but it can't cover all aspects/requests of users. That's why you need an app (internal or external). And I know that unfortunately it is not the answer you were hoping for, but it is an answer which provide solution to your problem.

Hi @Jamie Gordon They will receive notifications of the pages/space the are watching.

@Katrijn they should be able to get notifications if they watch the page. Don't think that you have to mention them. Can you verify that the guests users are watching the page/space?

Hi @Konica Garg What are you trying to do with that line of code? What types of field are the ones you try to "add"?

Hi @Kris Han I would try to search on the string of the multi line field where the lines changes. The first occurence https://stackoverflow.com/questions/14347202/how-to-detect-line-breaks-in-java

Hi @Katrijn Please refer to this documentation about what guests can do https://support.atlassian.com/confluence-cloud/docs/what-can-guests-see-and-do-on-confluence/#What-can-guests-do-in-Confluence

Hi @Christian Binder I think that you should address that question directly to the vendor or see their documentation https://docs.requirementyogi.com/cloud/report-macro

Hi @Pernilla Blomqvist The calendar you created for running SLAs means that if someone creates a ticket outside of the defined business hours, then the SLA will not start. It will only start when the time comes. To create the report for the tickets outside of business hours, please read this…

Ηι @Johan OBrien and welcome to the community, I don't think you have a problem moving a board from a free trello to a paid one. https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/ Can you please confirm the below prerequisite: To move a board to a new Workspace you must be an admin of the…

Hi @Linda Buchanan I wouldn't say the statement you say is correct. In ITSM you have requests. These requests are services you provide to your customers (fix internet or a printer, password reset, VPN access, etc). These are the services you offer as IT. Now, the services that JSM has as functionality are explained below:…

Hi @Syed Javeed Ahammad The marketplace is a good starting point to search for such an app https://marketplace.atlassian.com/search?hosting=dataCenter&product=jira-service-management&query=chat Keep in mind that there is an open request for native functionality https://jira.atlassian.com/browse/JSDSERVER-1616