Alex Koxaras -Relational- Community Champion

@Katie Weclewska you have to define to us what exactly you have checked. Many things can cause this: * Issue security scheme is applied * Project membership * Permission scheme * Personal notifications are off * He/she doesn't have product access Can you please explain what role he/she has? Share a screenshot of the…

Hi @Jakob Andersson To add to what @Pramodh M said, this looks like more of a microsoft problem, and less of a Jira problem. Maybe something has changed from your connected email account. And read this thread please, because they were facing a similar problem…

Hi @Katie Weclewska and welcome to the community, A user can turn off all notification from his/her profile. If that is the case, he will not receive most of notifications. Can you confirm that he is part of a role/group which is notified during specific events? And does he has the necessary permissions to view all said…

A jira user holds a JSM license and can receive internal notifications. A customer hold no license and receives only customers notifications. Both of the above may receive additional email notifications via post functions within workflows. If the problem affects only one user and only on outlook, my guess would be that…

Hi @Gulam Moinuddin Khan and welcome to the community! If there is an automation about logging time, then you really should talk to your jira admin and investigate possible jira automation rules, or PF within issues' workflows. Jira has the time tracking fields, which consists of original estimate, remaining estimate and…

@Tran Thi Bao Nguyen my advice is the following: * If this problem occurred only once and * If the problem affects only one user Then I wouldn't go very into investigating it. If for all other users, notifications are being delivered as it should be, then the problem lies within the user. Can you reproduce that problem?…

You could possibly try and create a custom JQL function with a bit of code.

@Naveen L we as a community can't really fix anything. We are not part of Atlassian. I've tested on my instance, jira 8.20.10, chrome latest version, but couldn't reproduce your problem. To me everything works nice and smooth. I would suggest that you: * try with a new browser. * deactivate possibly any extension you might…

Hi @Helena Ferguson and welcome to the community! I would write the two different user stories and just link them with an appropriate link type. The link type is something that you have to decide as a company/team. What clones means to you, or what relates to means to you etc. If I were you, I would place "relates to",…

@Tran Thi Bao Nguyen Outlook, the desktop client, imho is a piece of $h1t. I hate it and it causes huge problems to the responsiveness of tables, images etc. Web outlook (aka office 365) is another story though. Take a look below:

Hi @Tatiana Marti Did you try narrow down the context of the custom field to the corresponding projects?

@Tran Thi Bao Nguyen I see the problem now. But I wouldn't bother with it, if the problem is just for one user, and one specific ticket. If the same is not happening to the rest of the users for the same project and for the same event (issue commented), then I wouldn't get into trouble. If that user click on "view the…

However you can create a form and associate it with a specific request type. After done this, then check the form's settings that anyone can reopen a form. You can then reopen the form from the agent's view and then the customer will be able to edit the forms' fields.

Hi @Varsha Mungale Yes, a customer can't change the priority or any other field after the request is raised. 

Hi @ravis and welcome to the community. Currently you cant do that with out of the box functionalities. Vote and watch below: * https://jira.atlassian.com/browse/CONFCLOUD-13375 * https://jira.atlassian.com/browse/CONFCLOUD-44246 * https://jira.atlassian.com/browse/CONFCLOUD-41532

Hi @Shari Fitz-Patrick First of all I would consider this question to be more Scrum related, rather than Atlassian/Jira related. From what I know having read the scrum guide, the scrum team decides what they will work on toward the sprint goal. The sprint goal may have a done increment of certain pieces of works. If the…

@Fabio Racobaldo _Catworkx_ its on cloud and there is no project reindexing

Mine is here too! https://www.linkedin.com/posts/alexkoxaras_atlassian-community-insight-activity-6971022116468998144-OdZN?utm_source=share&utm_medium=member_desktop

Hi @Tran Thi Bao Nguyen and welcome to the community * Is it the exact same message, or it has small differences in one or multiple places? * Do you receive the duplicate emails during specific steps on the workflow, or with every step of the issue? * Does this happen in all projects, or only on one? * Are other having the…

Sorry to be the bearer of bad news though :/ Kindly mark my answer as accepted to help others with similar question. Thank you @Sergiu Buzle !

Hi @Dean Losurdo and welcome to the community! * You have to check the query of the queue: Someone could have changed the queue and included the resolved issues as well. * You have to check if the resolved issue is getting a Resolution value. If not, then perhaps someone has deleted:* an automatic PF within the workflow of…

Good to know @Nicolas Mayran!

Hi @Sergiu Buzle and welcome to the community! You can't do that. That is a built in functionality.

@Javier Silva kindly mark my answer as accepted, in order to help others! Thanx! :)

So the other users are seeing what you see? You all have the same problem? A single page, with no child page and on the left of the page on the pagetree, that arrow is showing? Are you on cloud or on premise?

You need something like the following:

Hi @Guilherme Teodoro You have to create a form in your JSM project which you will then place on your request type. On that form you will set some section, in which you will state that if yes then show this field. If no, show that field.

I'm glad that it worked! Kindly mark my answer as accepted, in order to help others who have a similar question to yours :) Cheers!

Nice!!