Alex Koxaras -Relational- Community Champion

@Cristian Zuccalá then do what @Mikael Sandberg suggests

@Sreenadh When you will invite that customer he/she will create an account. He/she will receive an email. You could also make that test to see what email is being sent out when you invite users and/or you can see it from the project config: Email Template Actual Email Received Registration

@Sam Terezakis The other SLA (Legal Enquiry) that started, what's its JQL? Does it start counting with Issue created? From the SLA screenshot you provided can't really tell if this is the Time To Done SLA. Can you please confirm that?

Good to know man!

Hi @Star What do you mean by subdivived? When you are on the overview page of your confluence page and you create a page, then this will be placed under the main parent page. If you have selected another parent page and then you create a page, then the newly created page will be placed under that page. If you are on the…

Kindly mark my answer as accepted in order to help others. Thaxn!

Hi @Srikanth Vemuluri You can use this: POST /rest/api/3/app/field/value https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-values--apps-/#api-group-issue-custom-field-values--apps- You can achieve an http request with Postman or cURL etc.

Yikes! Nice :) Memory shouldn't be a problem I assume. How many users does your instance has? Can you please share a screenshot of you system info (heap allocation)? In addition can you also provide a screenshot of your collaborative editing settings?

Hi @IYTHA RAJESH Please take a look at Scriptrunner's script fragments https://docs.adaptavist.com/sr4js/latest/features/script-fragments I think that web-section is what you want.

Hi @Baotao How much memory is in your confluence instance and how much on the server?

Oh, my bad! Didn't see it. :) Can you also post a screenshot of your SLA (which are the conditions to which this SLA applies), as well as the what are the conditions of this specific issue you have provided in the screen above?

Hi @Sam Terezakis Edit your queue and include the "Time to done" columns https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

@NORBERTUS WUSANA Cloud doesn't have a version available for customers. If it has, Atlassian keeps it for themselves. Every 2weeks new features are being deployed so it's a CI/CD thing

Try issue.setFixVersions([]);

Hi @Cristian Zuccalá If you have Atlassian Access you can do that under Managed Users.

@David Kott without seeing the rule I can't help you any more. Can't tell where you've placed the log.. Most likely the rule didn't went that far to run the specific component. Try adding the log before the condition.

So you want something to clear the version you mean?

@David Wooding that is strange: Can you try changing the transition to your rule and/or try to create a new rule?

Can I see also the action details? What are you trying to do? Transition the issue?

@ManuMR I would check the automation then. Is this automation done with Jira Automation or with workflow PFs?

@David Wooding to answer to your question: @Alex Koxaras _Cententia_ so is there no way to make this automation request work? I'm a bit of a rookie admin when it comes to the more complex features but I have come to HATE team managed projects due to the limitations they have. Try Jira automation the predefined devops…

@David Wooding I'm sorry to be the bearer of bad news: Currently, you can't configure workflow triggers for team-managed projects.…

Hi @Boyd K I would think of using scriptrunner and create a listener on Update Issue, checking for changes in linking issues. In theory your script would search for any existing relation between the current and the target issue, and if that check would yield results, then it wouldn't allow it

Hi @Michael Heilig You don't do it that way. If I understood correctly you want to fire a Close Event when an issue is closed. To do that you have to: * Edit the workflow of your issue types * Find the transition which closes the issue * Edit the Post Function * And Edit the Firing event from (most likely) Generic Event to…

Yup!

Hi @Diana Gorv I don't know if you've pasted the code exactly as you have written it on the workflow PF, but you have three typos: import com.atlassian.jira.event.type.EventDisptachOption import com.atlassian.jira.bc.user.sedarch.UserSearchService…

With smart values and by reading this: https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/ Basically you want to search why your automation failed to pass that check. So log the value of the field you are checking. Run the rule and then check the audit log. Crosscheck the value you are getting…

Hi @Manuel Valcarcel Try the following. I tested it on my instance and works just fine! import com.atlassian.jira.component.ComponentAccessor // the group you want to remove users from def groups = ["group1", "group2"] // user names of the users to add final List<String> usersToAdd = ["admin"] def userUtil =…

Yup, it's not an easy task and you should follow the upgrade path.

Hi @Bryan Tito Just to be aligned: where did you generate the access token? The message you are getting let's you know that you are not properly login. So I would look again at your credentials.