Alex Koxaras -Relational- Community Champion

Hi @joseph.silvey The screenshot you pasted here reveals that you are trying to create a team managed project. TMP in a service desk is in early access mode (FYI @Joseph Chung Yin -> read this and enable them here) . However, if you want to create a company manage project you have to be at least a jira admin with the…

Hi @Aravind Gopalakrishnan! What @Heather Ronnebeck and @Robert Wen_Cprime_ state is absolutely correct! Keep in mind that in the official documentation states for Browse users and groups global permission that: View and select users or groups from the user picker, and share issues. Users with this permission can see the…

@Daniel Rytt hi! Besides what @Mayur Jadhav which is correct, keep in mind that if it is a JSM project and you want to edit what the customer receives upon ticket creation, commented, resolved etc, then you have to configure customers' notifications which can be found on project settings > customers notification.

Hi @Pavan Chiti Try to make the field mandatory. I can confirm that I've tested it and it works fine!

Did you add this script as a validator on the create transition?

Glad to know that!

Thank you as well for letting me know about Service Desks in TMP :)

And here's the thing with this kind of project. I've created a new "approvers" field called "Gandalf" and chose this as the single source for approvers. Once I went to the rule to find this field, so as to fill it within the automation, the project couldn't find it. So I presume that this field lives within the approval.

Team managed Service Desk project is in an early access stage and I haven't played a lot with it. To be honest, it is the first time I have seen the approval screen. And from what I can understand, there is not so much flexibility as in CMP. In CMP I've created the rule and works just fine. I just needed to refresh my…

This is a team managed project. Hold on then. Let me check.

Hi @Josef Vozáb and welcome to the community! A couple of questions: * Are you working on a JSM project? * Have you setup properly the approval within your workflow? * Is the approver field present on the edit issue screen? Can you share a screenshot of your rule audit log, approval configuration from workflow?

Thank you @Angélica Luz !

@Pavan Chiti where do you want this code to be executed? Like in a transition, or whenever somebody is changing the value of that field?

Hi @Pascal , Such a report exist in Jira, but not over such a period. That's why I didn't suggest it to you. You can always suggest something here. If you want, then kindly mark the answer as accepted in order to help others in the community find the right answers. Thanx.

Atlassian's support can be found here -> support.atlassian.com Just log in, and choose confluence.

I'm working on Cloud and this is pre installed as a native feature. I propose for you to try with the lite version and see. Smart values will work for sure.

To my knowledge importing json files to Jira, has a prerequisite of everything to be setup beforehand (https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-json/). What is a worfklow type scheme? You mean a workflow scheme? Or an issue type scheme? Did you search the market place for an app which…

@Ibrahim Mohammed if you service desk isn't open, meaning customers must have an account, then all their info are know not only to you, but to your customer who created the account. Having said that, when I log in, as a customer, to raise a request, of course I know that I'm logged in. I know that the platform could easily…

Yes! November 1st mark my one year in the company! And yes, this is a huge coincidence! I wish you all the best :)

Hi @Alejandro Garcia and welcome to the community! I'm not aware that you can import a workflow scheme. I know for sure that you can import a workflow. Other than that, I don't think that you can import an issue Type Scheme (besides restoring an instance that you backed up). May I ask why you need to import Issue Type…

One more question. Do you wait for the page to fully load and see if that anchor link works? Concerning the fix about this, tbh this shouldn't happen in the first place. Perhaps, if you are on a paid plan, you could head on to Atlassian support and create a support request. Most probably they will get to the bottom of…

If you try to create the anchor on a new page, and link from another new page, do you encounter any problem? Is this the only page with the anchor problem, or this happens to all pages of your confluence instance?

That's because the target page is in draft. You have changes that you didn't save. Publish the page and try again.

@Danielle Alexander hopefully you saw my video, where anchor link worked. Two things I can think of: * Instead of copy/paste the link of the page, try to use the search box to find it. I mean type the title and then choose it. Then add the anchor point * Below the anchor point. is the enough space so as the screen can…

So you just have to vote for this issue https://jira.atlassian.com/browse/JSWCLOUD-15444 and they might include a "human-readable the rank on the card in the backlog".

Read this as well https://community.atlassian.com/t5/Jira-questions/How-to-see-numeric-rank-order-for-an-issue/qaq-p/611802

Hi @Mike Bowen As far as I know, rank is the correct field. And yes, it displays gibberish to us. Unfortunately I do not know of another field. Interesting question though!

@Nadav Covalio try to answer to this thread, just to keep the conversation here. Then I would do it like this: * Go to project settings * Automation * Create rule * Select trigger "On field value change" and select "End Date" * Select all operation which apply (edit, transition, create etc) * IF statement "Planned End Date…

Watch my video https://1drv.ms/v/s!Ak6Sqa5mVVxYhXhrqHi0OOG9uvEf?e=cGNCro