Alex Koxaras -Relational- Community Champion

Hi @Chamira Lakmal Yes you can have multiple SLAs from Jira's out of the box functionalities. Have a look at this documentation about how to set them up. 

Hi @Dolly Kirubavathi Did you try the following?

Hi @Bridget and @Monique vdB! Any news concerning the above request? It's though if you don't know if I such permission can be given, but I would really appreciate an answer, so as to plan my next steps! :) Thaaank you!

Hi @Prabhu Chilukuri Please see this thread -> https://community.atlassian.com/t5/Jira-Software-questions/import-a-list-of-issues-including-sub-tasks-in-one-import/qaq-p/1430225 and especially this document https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/. As @Nic Brough…

@Mark K Then try to format the actual invitation email by following the formatting guide:

Hi @Niklas Nilsson The thing that you are facing is quite normal. Since there are already opened issues with issue types which use this specific workflow, it is imperative to map the old statuses to new ones. This means that all issues will now use the new workflow. Once you finish this procedure, then you will have three…

@Admin Jira AFA you are talking about the same product. Jira Service Management is the new name of Jira service desk. So...what exactly you want to do?

Hi @SN Are you working on Cloud or on Server? Scriptrunner on cloud is kinda different from the code you pasted here.

issueFunction is part of the Scriptrunner app. As mentioned, out of the box you can't do that :) Perhaps adaptavist's site can help you https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html. I'll just mention @Nic Brough -Adaptavist- who might be able to help you better :)

Hi @Sofya, Thank you for clarifying this. I get what you want to do, but you can't do that with out of the box Jira functionalities. JQL yields results based on certain statements and doesn't support an IF statement. With that said, my suggestion would be to try and find some app on the marketplace which could possibly get…

Hi @Sofya and welcome to the community! First of all, you have to create your JQL that will get the results you want. If such JQL exists, then you only have to create a board using this specific JQL and you are done. So, your first step would be to have a jql where issuetype = Epic About the second step (epics are linked…

Hi @nirav and welcome to the community. From what I currently know, this isn't possible. However a few workarounds exist such as: * Use issue collector to create issues * Use REST api * Fiddle around with javascript and HTML and find a way to call (I think, but I'm not sure) the document.createElement Alex

Anytime! Kindly mark my answer as accepted, to help others in the community. Cheers!

Hi @Alexandre MARCHAND Isn't a .some_text a hidden directory? Am I mistaken?

@Rob Ardies instead of using JSM REST api, you should use Jira cloud REST api to do the trick. However, as I mentioned to you earlier, without a request type present on the newly created issue, this will not be visible on your project's queue. Try the following however: You have to make sure that on your body of the…

Hi @Mark K Customer notifications are set up within the JSM project. If you go to project settings > customers notifications, you will see all available email notif. I would check to see if the HTML email template has something in it: Hope that helps!

Hi @Himanshi Gidwani and welcome to the community! * Create a new page to the space you want. * Name it as you please (e.g. what do you want to know) * From the header menu insert the Livesearch macro

Hi @Rob Ardies JSM works with request types, which rely on issue types. When a customer creates a ticket, he/she creates a request type and not an issue type. The issue type is what's underneath the request type though. Even if you try to create an issue type, which is doable, it will not have a value in the request type…

Hi @Ryan B. Gonzales Why you don't use a User Picker field and have in only on your view screen? This will make things easier for you.

Nice to know that @Thorsten! Kindly mark my answer as accepted to help other users. Thank you!

Hi @Thorsten and welcome to the community! You can do that by either creating a Jira automation and search for specific text strings using smart values, or you could do that within the workflow by using an app which allows such automation, like JMWE. If you are looking for costless solution, I would suggest to try creating…

Hi @Bridget and @Monique vdB! Hope that you are ok! I'm not sure if you have seen this thread that I posted a couple of weeks ago. If you haven't, please take a look :) The reason I'm mentioning you here, is to ask for your guidance. I want to ask from Atlassian permission to use their logo for the face watch that I…

@Maggie Norby Adams hi! I've just sent you an email. The reason I'm contacting you via the community, is because most likely my email will end up in your spam folder :/ So keep an eye for my email please :)

@Jimmy Seddon very cool summary and huge thanx for the shoutout!

I got a job at my current company, as a(n future) Atlassian consultant. And that's thanx to Jira (and a little bit to confluence)! For the past one year I've learned more about Jira that I did on my own a couple years ago. Got two certifications and planning the next ones. Got involved in this fantastic community and…

Well, I got to say Atlassian. Not because I'm writing on this community, but because indeed Atlassian changed my life in the last year. The journey started for sure 3 years ago, but it was the last year that really mattered. Despite of my journey, Atlassian promotes their values within their employees, and having been…

Fantastic idea!! Thanks for sharing this!

Hi @Atticus Bikos Out of box, no, you can't do that. You could try possibly with an app like extension or a similar.

Use this link and check your domain https://domain-check.atlassian.com/ Also check this thread cause it might help you https://community.atlassian.com/t5/Jira-Service-Management/added-DKIM-on-my-CNAME-domain-but-still-won-t-be-able-to-switch/qaq-p/1521592

If I answered your question, kindly mark my answer as accepted, to help other in the community find proper guidance. Thanx!