Alex Koxaras -Relational- Community Champion

@Richard Morgan kindly mark my answer as accepted in order to help others with similar questions. Thanx!

You can use this, to make a hyperlink of the text

Hi @Neda Ghavami Short answer is you can't. KB articles will appear as the user writes the summary of the request, or when he searches for something. WHat you could do is to change the description of a field, and point the user to the right link.

After a request has been raised by the customer, the latter is redirected to the request he created. Do you have any automation running, which you want the customer to be able to see it?

Hi @fernanda.bastos and welcome to the community, Short answer is no. But what is it that you are trying to achieve? Can you please explain a bit more?

@[deleted] there is no way, that I know of, to "group" issues e.g. duplicates. As I mentioned above, what you can do is setup the queues in such a way, so as it displays all the issues from one of your customer. Read about creating queues here. During your queue creation you can add on your JQL the reporter to be equal to…

What kind of automation you are using to send data to your lake? If you use Jira automation, you could send smart values from the deleted issue: {{issue.key}} // {{issue.summary}} // {issue.assignee}} Smart values here.

Hi @Beatriz Rodriguez Sanz and welcome to the community, You missed a space on your smart value: {{issue.due date.withNextDayOfWeek("FRI").minusDays(14)}}

Hi @Kelvin Sousa and welcome to the community, What kind of information you need about deleted issues. Once they are deleted, they are gone for good.

Great article!

Congratulation @Deepanshu Natani !!

Hi @Axelle and welcome to the community, Resolution field, but also other fields as well placed inside a screen, are visible when populated. However, resolution is a systemic field which you can't simply edit. Consider it as a very special field. Resolution appears next to the status, when and if populated:

Hi @Bastien Poublan Maybe you are searching for this one?

Hi @[deleted] and welcome to the community, Jira doesn't do that automatically. On JSM there are queues based on filters to which you can easily add, not the email, but the user of the organization to which that user belongs. In addition that request enters the queue, which you can sort almost anyhow you like it. From…

@christophe demez let me know if you got this working.

@Ashima Bhatia Try the following threads: * https://community.atlassian.com/t5/Confluence-articles/Work-and-wellness-Confluence-Space-Cleanup-Play/ba-p/2082087 * https://community.atlassian.com/t5/Jira-Software-questions/Jira-CleanUp-Cleaning-up-Statuses/qaq-p/1798169

Cool! Kindly mark my answer as accepted, in order to help others! Thank you!

Nope. Leave it as is and test scenarios: * Users chooses only Other * User chooses Other and a second choice * User chooses one or more choices (except Other)

A little bit late, but I'll go Jesus Christ Superstar! What an amazing performance by Ted Neely and Carl Anderson! Still sending shivers down my spine!

I think you provided enough details. When I was composing my last reply, I hadn't see the history screenshot you sent. So no worries. Go and raise that support request.

If you say that the history doesn't have any indication of the Sprint value being removed, and if you say that you don't have any post function to the currently workflow which erases the Sprint Value (without writting it in the history), and you don't have any Jira Automation, then you really should contact Atlassian's…

@Rizky.Tuasikal Replace all necessary fields from the rectangle below, with your corresponding fields

@Miro Sommer you are more than free to raise a bug for it and depending on the severity, the frequency, their bug policy, their affected users, and the votes, Atlassian will one day fix it. Yes, I know that if you press the space it cancel the needs to press escape, but your initial question lacked of more detailed…

Ηι @Yatiraj Sharma Out of the box, you can't do that. You could add an action to that table, but you have to pay attention yourself to the task repost macro which you will add on a page, and/or add an issue on Jira (if you have it) with a die date and create a subscription filter from which you will be notified accordignly.

That's not normal behavior.. Can you see the history of the issue? Is there something moving it on the backlog? (meaning that the sprint value will have been removed). Can you provide a screenshot of the issue's history?

Hi @Ashima Bhatia I would expect the cleaning process to be a bit different for any different company. I have no idea if such documentation exists, but what I would propose is to call all stakeholders and agree on what needs to be migrated to cloud. Everything that do not fall on that list, you simply don't care about.…

Hi @Oxana Ermolaeva I think it's best if you could invest some time reading a few articles: * https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management#recommendations * https://www.atlassian.com/itsm/knowledge-management/self-service-success *…

You are using the Issue Fields condition, and not the If/Else component.

Yup, that's the one!

Hi @Danny Derks Short answer is no. But you could do it manually though. It's about 4 clicks. I don't think that this "basic" feature you are asking would add additional value in Confluence. In my case and job it would be pretty useless. :/ But you could always add this feature as a suggestion, vote it, watch it and ask…