Alex Koxaras -Relational- Community Champion

Hi @Leo Lanksford I don't think it's possible to do that in Cloud, but it's doable on Server/DC confluence. There is a suggestion for this here https://jira.atlassian.com/browse/CONFCLOUD-4538 which you can vote and watch.

Hi @Indrayani_Dahale and welcome to the community, Jira cloud comes with REST API and the ability to create issues. Having said that, the only thing that you should look into, is HOW to send from MS Forms these http requests. E.g. using the POST /rest/api/3/issue you could create issues in Jira. However you should find a…

Hi @Sreenadh You can't take a backup of a single project on cloud. It's all or nothing. If you want to take a backup of your project config, then the best advise it to use this app (https://marketplace.atlassian.com/apps/1221996/smart-project-config-and-documentation?hosting=cloud&tab=overview) which is free and exports to…

Hi @Karin_Gleichauf You could do that using REST API: DELETE /rest/api/3/issue/{issueIdOrKey}/worklog/{id}

Hi @Ashok and welcome to the community, If you have different POC Manager in different projects, then instead of sending emails to groups/reporter etc, just change it to send to POC Manager role. This means that on every project you have to grant the POC manager role membership to the corresponding people (who will be…

@Sreenadh Let's get out of the way certain things: * Customers are the users who can login to portal an raise requests. These users can either be agents (holding a valid JSM license), Jira users (holding a JSW or JWM license) or plain customers. * Agents are those jira users who have a valid JSM license and have access to…

Hi @Руслан It seems that here: JiraWorkflow workflow = ComponentAccessor.getWorkflowManager().getWorkflow(issue) You define a new instance of the class JiraWorkflow, but you don't instantiate it. Usually in Java you do the following: Class newclassname = new Class(constructor_parameters); And the message you are getting:…

Hi @Nishith Singhai The "Add Watcher" button should be visible and by default on. See if you have the corresponding permission about managing watchers * Go to project > project setting * Permissions > Edit Permissions * Grant the desirable role/group with the manage watchers permission * In all project you want, grant the…

If a ticket that someone else had raised was shared with you, then this ticket would be also visible there. If you had organizations within your JSM project and you had the default option to share any ticket with the customer's organization, then these tickets would also be visible there.

Happy name day @Martin Bayer _MoroSystems_ s_r_o__ ! We too celebrate name days in Greece, although this celebration is connected to the religion... (silently stops speaking about religion..) Alexandros (in Greek Αλέξανδρος) - Alex: The name derives etymologically from the root of the verb alexo (αλέξω), which means repel,…

Hi @Paul Kunstmann and welcome to the community, Perhaps I would try to hide it via the css pdf stylesheet. Maybe try something like: { display: none; }div.toc

Hi @Anshu Raina Can you please be a bit more specific? You mean to edit the default's field context and update it so as to include certain projects? Or to create a new one? Are you indeed on cloud, or on premises? If you are on cloud, you could do that by using REST API and to be more specific this;…

Hi @Albert F and welcome to the community, I don't think it's possible to remove it like you can do in the burndown chart.

@NTNT You are just seeing ticket on a status named "Closed" or "Cancelled". These two statuses are NOT of "Done" category (green color), but rather than a "In Progress" category (blue color). This means that for the above statuses you should edit their category to "Done" and in addition you have to add a post function to…

Hi @Ivan Andrieiev I can think of two reasons: * Someone removed the resolution from these issues * Someone updated these issues

Aaand this one https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

Hi @NTNT You can only see the ticket you raised, because none have shared any other ticket with you or the organization you belong to. Please read more here https://support.atlassian.com/jira-service-management-cloud/docs/edit-and-share-issues/

@Rocsana Chereches sorry for asking again, but did you check on the issue's history? Not the audit log from the admin settings.

@Sreenadh Place this field on the request type instead of the group all field you created--Please elaborate the solutions * Go to custom fields * Find the field you created * Edit the screens and place it on the create/edit/view screen of your issue type * Then go to project > project settings * Go to request types and…

I think that message threshold is only valid for the jira email handlers and not the JSM email handlers, and as you told me you use the latter. First of all, when you activate the IMAP, you email provider should have an indication of what to do with the emails. Should it consider it as read, or delete it? When the email…

@Sam Potter if not mistaken you are on server and not on cloud, correct? If yes, then most likely if you find the proper class by inspecting the calendar, then you can add some JS into the announcement banner which will solve your problem.

Hi @Rocsana Chereches It's impossible not to say anything on the audit log of the Epic itself. Can you please take a look? In addition, do you have any apps installed like JMWE, or scriptrunner?

@Sreenadh you can take a backup of your instance. But what you want to do is to take only backup of the configuration? If yes, then this can't be done on cloud out of the box.

@Sigrid Kviteberg thanx for your reply. But can you provide more info to you problem? The info you have provided is not enough to reach to any conclusion, except to point you to raise a request at Atlassian's support. Is there any different with the email that doesn't go into the issue? Does it have any similarities with…

Hi @busgram The below posts will help you bypass this problem: https://community.atlassian.com/t5/Sourcetree-questions/Soourcetree-keeps-asking-for-password/qaq-p/1496217 https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-keeps-asking-for-login-and-password/qaq-p/146765…

Hi @Hans Leson.id Take a look at these posts: https://community.atlassian.com/t5/Sourcetree-questions/Soourcetree-keeps-asking-for-password/qaq-p/1496217 https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-keeps-asking-for-login-and-password/qaq-p/146765…

Hi @Rana and welcome to the community, You can't open a company managed project because you are not a jira admin. Read more here: https://support.atlassian.com/jira-cloud-administration/docs/create-and-edit-a-project/

Hi @Mônica Bohrer You can achieve this using email handler: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ You can set them up in such a way, so as to create issues with a specific issue type on specific projects. It's very easy to do that and very handy, without any app.

@Andrii (PM) yes unfortunately it is. Alternatives, free of charge, can be found here https://marketplace.atlassian.com/search?category=Time%20tracking&hosting=cloud&moreFilters=free&product=jira&query=log%20time Did you take a look already in the marketplace?

Hi @Alex Zager and welcome to the community, If you want to add calendar days, then .plusDays(number_of_days) is the way to go. If you want to add business days, then .plusbusinessDays(number_of_days) is the way to go.