Alex Koxaras -Relational- Community Champion

Hi @Sebastian and welcome to the community, I'm not sure I follow 100% your question, so I'll lay all info below: * You have 4 issue types on a JSM project (Task, Bug,Story,Epic) * The above issue types are being used by JSW users, meaning not by customers on request types etc (they are not associated with request types) *…

Hi @Evert Morren Atlas Admin I don't think that this is possible. Assets comes in bundle with JSM premium and not any other Jira family product. So I would expect that the person who can tweak things on Assets, has a valid JSM license.

Hi @Peter van Schoonderwalt and welcome to the community, I don't think it's possible to do that currently. When you open an excel on JSW, it actually seems to "print it" rather than open it. So you will see different columns on different pages etc.

Hi @Ivan Andrieiev * Go to admin.atlassian.com * Select Products > Product URLs * Select your site > Update the URL

Hi @Yakov Melman Atlassian is rolling out a change to the way we create issues, by having the possibility to change the issue 's status during creation. This is a feature currently rolling out to all instances. If you see a status field during issue creation, then go to project settings > features and turn this feature…

@Saqib Dar that's what I told you on my last comment. And he hasn't as well the create issue permission on that project Good to know that you've solved it.

@Giuliano Pietoso based on your answer on Dave, I would search the marketplace for rich text/HTML gadgets to be placed on the top of the dashboard. Perhaps these could do the job you want, but I haven't tested them out: https://marketplace.atlassian.com/apps/1219576/simple-announcements-for-jira?hosting=cloud&tab=overview…

Hi @Giuliano Pietoso Out of the box, you can't add anything to the dashboard. I will assume that you know that you can link a project to a space, as well as to add confluence links to an issue. What to you want to show from confluence on a Jira dashboard? 

So @Saqib Dar please correct any info below, because I'm a bit lost: * A single user who has JSM application access * But doesn't have JSM project membership on a specific project ("Change Management") * Who is not a customer of that specific project * And not in any group which grant him the browse project permission *…

@Saqib Dar Sorry, but this doesn't make any sense.. I've tried on my server instance with the following: * The user has only Jira core license * The user doesn't have the service desk customer role * Project is only open to customers who are added When the above user is not a customer, then he can't see the service desk…

Hi @Mahdi Behboodi and welcome to the community, Below you can find a link with all details about the free plan: https://trello.com/pricing

Hi @Ali Malik and welcome to the community! This link will help you understand better: https://university.atlassian.com/student/activity/836769-get-certified

@Ofir Gutmacher did you manage to do it?

@Ivan D You can write the following script on the Specialist field behavior side script: import com.atlassian.jira.component.ComponentAccessor def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser() def summary = getFieldById("summary") def specField = getFieldById(getFieldChanged()).getValue()…

@Saqib Dar can you also check for any customers inside the project? Check from Customers options on your JSM project, as well as People from project settings (users that have been granted with Service Desk Customer role).

Hi @anita.tempert Unfortunately, out of the box you can't do that. In addition your sentence "how often", doesn't really reveal the length of time over which you need to measure the frequency. Is it by day? By hours? By minutes? One thing you can do out of the box is a count by using a gadget on the dashboard. You simply…

@Sreenadh You can find the documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/ It's for your own good if you read the documentation in order to fully comprehend how an SLA is setup and how to use them. Read this: * From your service project, go to…

@Sreenadh either you didn't follow my instruction correctly, or you haven't explained well what you want to accomplish. The instruction I gave you is a standardized way of "making read-only" fields. Instead of posting images of your end-user view, paste some screenshots of your workflow conditions, transition screens etc,…

@Luke Ellery thank you for the clarification!

@Avihai Vahab unfortunately you can't changed the "right" side button, which is Jira's default functionality. You can only change the transition name.

Hi @Saqib Dar When you create a JSM project, you get certain choices about the customers from the project setting. If your project isn't setup to allow customers added to that specific project: Then the above is connected to the customer access, to which you let Jira know who can become a customer and under which…

@Alexander Makarovsky subtasks should be for devs, not for Product/Project Owners. In my opinion you should reschedule the way you create tasks. If you can't do that, then create tasks with a specific linking type (e.g. "splits from"). Then these tasks should be adjustable in rank.

Hi @Matt Fraser and welcome to the community, Are you using an app for displaying additional columns on customer portal? To my knowledge, you can't add updated and due date on "my requests" list. So if you are using an app, you have to check the app settings.

Hi @Ivan D Just place .getName() after the issue.getCustomFieldValue(cFieldObj)[i] : issue.getCustomFieldValue(cFieldObj)[i].getName() Why you want to place it on the behavior? I mean, what is the exact business requirement, and how to you want it to work?

Hi @edburns If your text has a year in front of the work picture, then you can use the: text ~ "2*pictures" But you can't place the "*" in front of "pictures".

Dang! You are right. I totally got confused and I compared a 5.7 to 5.9 version. Apologies. Yes, do try that, or change it to utf8

Hi @Hung Giang If you ever go on Jira premium, you can use Asset to create a customer db and connect it to your customers' account. And then you will be able to manipulate your customers' data as you want.

Hi @Michael Patschull From the link you provided I see that supported version of utf8mb4 is on Confluence 7.3 and later, running on MySQL 5.7.9 or later. However I see that you have MySql Server version: 5.7.40. Perhaps you should update your MySQL to 5.7.9 or use utf8. 

Then follow the instructions I gave you. Just remove it from the edit issue screen.

When I was working on my previous job as a PM (eerr... account manager) and a Jira end user, I always struggling on moving subtasks about other parents... :/