Derek Fields _RightStar_ Community Champion

We only take US-based work, though I have some resources who are based outside of the US. We have not allowed any travel or on-site work during Covid. We do have regular calls with the client using Webex, Zoom, Teams, GoToMeeting or whatever they prefer. Generally, our consultants are working with the client every day and,…

I believe that this workflow will address your needs: The If statement looks for any issues that have your summary text that are NOT Done. If this returns one or more issues, then it will simply add a line to the audit log. Unfortunately, there is no way to put in a "NO OP" action, so this is the simplest and least…

Yes, you can use ScriptRunner's scripted validator.

This should work for you. On the Done status, add the property jira.permission.comment.user with the value denied. I just tested this in my cloud environment and it worked for me.

@Liam Green We are a US-based Atlassian consulting group. We are typically 90% remote and 10% onsite. Our clients don't typically want to pay for the travel and living costs for us to be onsite, so we try to limit our time onsite to the project kickoff and requirements gathering. The rest of the work is remote. About 60%…

@ISSQ Account It would be helpful if you could post your JSON here so that we can see exactly what is being passed. If the permissions are correct, then the most likely problem is the format of your JSON.

You can create a Behaviour in Scriptrunner that will show or hide the field based on the value of the checkbox. Take a look at https://scriptrunner.adaptavist.com/latest/jira/tutorials/behaviours-tutorial.html 

You will need to raise a ticket with Atlassian. They will be able to fix the records in the database. How was the project deleted? This kind of behavior is sometimes seen as the result of a migration. 

The reason that responders to the other posts suggest looking at a plugin is because the ability to execute this kind of JQL query doesn't exist out-of-the-box. There is no JQL function or combination of functions that will allow you to get a "Time in Status" answer. It requires a plugin that creates a new JQL function…

This isn't going to be possible. As you have discovered, when you update the Version name, it overwrites the old name. There is no change log that is kept of the old name. You are going to have to make this change manually using the bulk update. Its not clear to me why you would be changing a Version name in any case, but…

John - These are great questions, but not easily answered. First, each development team should have its own Scrum process including the Sprint planning, Standups, Sprint Review and Sprint Retrospective. Deployment teams work best when they are working directly with the development teams. The members of the development…

I agree with @Joe Pitt - the most likely place would be in Behaviours, which is provided by ScriptRunner. Go to Manage Apps under the Administration cog and look for Behaviours. If you don't see it there, then come back and let me know what apps you have installed. If you see Behaviours, you probably have a behaviour…

You would need to create multiple actions, 1 for each customer group, and then have a condition that only executes the action if the user is in the that customer group. You can't do this from a single automation action.

I am a fan and user of both Scriptrunner and ProForma. However, if this is the only thing you need to do, there is a free app that will allow you to create a custom field with a regex validation: Unique Regex Custom Field I have no relationship to the developer, so I only mention it as another option for you to explore.

The issue statistics gadget will do what you want. Create a filter with JQL: resolution is not empty AND resolutionDate >= -1m This filter will show you all tickets with a resolution that were resolved within the last month. Then add the issue statistics filter gadget to a dashboard specifying resolution as the statistic…

You can implement something like this by creating a workflow that will create a new task of the same type when you complete a task. The start date and due date would be based on a field that would indicate what cadence the task is on (monthly, quarterly, etc). You will need a plugin that allows you to create new tasks,…

This requires a plugin. There are several in the marketplace. Search on "Time in Status"

You can use the JMWE Post-Function "Create / Clone Issue(s) Post-function". Check the box "Multiple Issue Creation" In the "Iterator" field, paste: issue.getLinkedIssues().findAll { ! it.summary.toLowerCase().contains("auto") } This will return a list of linked issues that do not contain the word "auto". This will then…

What do you mean by "extracting the data"? Is this an export from the Issue Navigator? 

Can you provide more information on which advanced custom fields you are trying to create and show? I assume that you have checked that they are added to the screens associated with the issue type.

Welcome to the community! There are several ways to do this. You will a marketplace app of some sort. JMWE, JWT, ScriptRunner are three that have the ability to support this. I can't tell you which one to pick pick they all have their benefits and it depends on things like cost and what other capabilities you may want to…

Welcome to the community! What kind of list do you mean? Assuming that you mean a list of issues, these are usually produced by some filter criteria, such as "Show me all Open issues that are assigned to me" When an issue on this list is Closed, it will not longer appear on the list of issues.

Scriptrunner has a function called hasComments that takes a number expression (e.g., 3, +5, -10) and returns issues that match the number expression. It also has a lastComment function that will let you specify the date of the lastComment to return. You can find scriptrunner in the marketplace

If due date is not on the Epic screen, then you should add it by updating the screens associated with that specific screen scheme. 

You need an app like Scriptrunner that adds a JQL function that allows you to use a sub-query in your JQL. Scriptrunner provides a function called "issuesInEpics" that does what you want.

try this project = OP AND issuetype = Ticket AND key >= 'OP-1'

That will work for you. All you will need is a trial license key, which you can get from the browser. Plug that in when the Jira installation asks for a license and you will be good to go. If you want to install any applications, you will have to download the file copy it over to the isolated machine and upload it…

I don't understand what you are asking. If you call the REST API https://XXX.com/rest/api/latest/issue/BIT-1234 it will return a JSON file that includes the project and status as well as most of the rest of the information associated with that issue. I don't understand why you are insisting that you need JQL. JQL is a…

No, you need to use the Search API if you are going to submit JQL. When you use the Issue API, you are generally specifying a specific issue, either by ID or Key. You are mixing two different things. When you specify BIT-1234, you are indicating that this is the issue that you want to retrieve. When you specify JQL, you…

A slightly different answer than @Nic Brough -Adaptavist- - In my experience, most system administrators are working on isolated tasks. Those tasks may have dependencies, but generally they are just a list of different tasks that other people have requested such as creating new users, adding disk space, upgrading software,…