Flavien Gache Community Champion

Hi. I think somebody might have changed the access in your project. Have you checked the Access tab in your project settings ? Maybe somebody took away your administrator role in that project (in the access tab) ? Can we have a screenshot to help you ? Tell us how it turned out.

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Hi Cristian. To achieve this you could use Automation. Go to your project settings and click on the third tab on the left (Automation). Then, select a trigger to... well trigger your rule. :) It can be the moment when you create the ticket, the moment the ticket is transitioned etc... Or even a scheduled trigger (ex :…

Since Friday we are in lockdown again in France and I have to work remotely. I did not have a job during the first lockdown in France so that's new to me. But I now have to support my annoying coworker. I tell you she is quite harsh to work with. è_é Always begging for cuddles and snuggles. That's a nightmare. * (I lied I…

Hi Tracy. That would be : project in (BLE93100, BLE93960, BLE88030, BLE96330, BLE97870, BLE88880, BLE92040, BLE91050, BLE83110, BLE97060, CLE12690, BLE44100, BLE65380, BLE84500, BLE70640, BLE99680, BLE89920, BLE87680, BLE66900, BLE89600, CRL10380, BLE89000, BLE86390, BLE86830, CLE13190, BLE85970, BLE96970) AND issuetype =…

Hi Robert. Currently, this is not possible. You can work your way around however by using automation I guess. You can create two rules for each of your project and effect priorities with different criterias for each project. It is not the best way but Priority Schemes don't exit on cloud unfortunately. :/ Tell me if you…

Hello Clarisse. You can set up an automation rule for that. For example, let's say you want this rule to be performed : If my ticket is in the same state for 24 hours, I want the assignee to be reminded that a ticket has arrived. It will look like this. I let you come back to me if you have problems ;)

Hi. You cannot associate more than one scheme with the project. But in a scheme you can associate many workflows with all the issue types linked to your project. I suggest you read the link below concerning : Issue types If you want to create two projects with different issue types/hierarchy, I suggest you create one issue…

Hello Petros. From what I understand, you are trying to add a new workflow to your project. You seem to be doing that directly from your project settings. You can only add an existing workflow from what you already created to an issue type. For exemple, in your picture, if you select one of your WF, you could attach it to…

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You have some ways to achieve what you want. 1/ You hide it with a Configuration field. Click on the configuration field of your project, edit and then go to the field Reporter and click on Hide on the right of your screen. 2/ If you have a classic project, you click on a ticket, you click on configure on the bottom right…

Ok so you set your SLA with a goal of 72h. The hours in SLAs are only counted down during working hours. In your example, it means that your only 8 hours a day will be counted down of your SLA per day. In other words, it means that the goal you set (72h) represents : 72/8 = 9 days In your case, you could change the…

/*Double post, could you delete this please ? Thanks and sorry. */

Hi Majda. The only person who can say if there are "too much" swimlanes is you. You can have, 3, 8, 20 swimlanes, the important is that it suits YOUR needs ;) If your team and yourself are happy with that, i do not see a problem to have lots and lots of swimlanes. About your two missing swimlanes, this might be a syntax…

Hello Lydie. You can use all the Issue type you want for a scrum project. I think your board or project might not be configured properly, but you should be able to use epic/Story/Tasks/Bug indistinctly in your backlog or Kanban. First question : can you create a task in your project ? Do you have a message indicating your…

It is your Issue Type Scheme. When configuring a project you have to configure a lot of schemes for it. To be more precise than before, an issue type is a type of ticket in your project, and an Issue Type Scheme is the collection of the type of tickets you can raise in the same project. A workflow is the lifecycle of a…

Is there any difference in your two workflows. Let me explain. If you have one workflow with 3 different statuses (for the parent task for example) and another workflow (for the linked issue), I would try to investigate the workflows. Maybe your first issue type can transit through some statuses that are not implemented in…

Hello Fredrik. I do not use Excel anymore to import datas or edit them. I prefer using Google spreadsheets. I had a similar problem with dates some weeks ago. I succeeded in dumping the hours/seconds by changing the format of the row. I cannot help you specifically for Excel but I think you could get rid of that problem by…

Hello Jim. A workflow is linked to an issue-type. For example you will have a workflow (number 1) for a story. And you may have a different process in your company that requires Bugs, and a specific workflow (number 2) to it. So now you will have a workflow number 1 for stories and a workflow 2 for bugs. In Jira you manage…

From my experience, it is not possible to do this for epic. I have no trouble to use Query and use the query issuetype = Story, or issuetype = Task. But this does not work for epics. Indeed, because Epics serve the purpose to gather multiple stories, showing them in Swimlanes does not seem as useful as showing Tasks and…

Hello Steffen. For what you want to do, you need to do two things. In my opinion, you can do as follows. First, you need to create a permission scheme. A permission scheme is linked to a project. It allows you to control who can do what in that project. I suggest you create one for each of your project. You can copy paste…

You already add a screen to this transition. I think you cannot add both a screen and make the transition usable for your customer. If you want you can delete the screen first and the option might appear. :) Já se adiciona um ecrã a esta transição. Penso que não pode adicionar um ecrã e tornar a transição utilizável para o…

I don't know if it answers your question but you can still add an attachment by clicking on the paperclip on the bottom of the screen (comment section). Does that answer your question ? Bonne journée ;)

Hello again. 1) Go to your workflows. Click on the workflow you want to edit. 2) Click on the transition you want to hide. 3) Uncheck the box "Show the transition in the portal view" Enjoy :) Olá novamente. 1) Vão para os vossos fluxos de trabalho. Clique no fluxo de trabalho que deseja editar. 2) Clique na transição que…

Hello :) You just have to go click on the wheel on the top right hand corner, go to the Issue Type page and then edit the issue type. Here are three captures that could help you. Let me know if it helped. Olá :) Basta clicar na roda no canto superior direito, ir para a página do tipo de edição e depois editar o tipo de…

Hello :) Maybe it is because the option is disabled in your clients settings. You can try this with your client. 1) Tell them to click on their profile photo on the top right hand corner, then on settings. 2) Tell them to select enable. That might be the different setting between your profile and theirs. I am not sure of…

And do not hesitate to accept my answer if it worked for you, it could help others ! ;)

I think that is impossible to completely remove this option. But, if you do not use the Organizations option in Jira, you can go to Project settings > Customer permissions, then select"Other customers in their organization. This option only allows them to search for customers in their organization" That may disable the…

So to be clear, you want to hide it for agents and for customers, whenever an issue is created ? If you want to get rid of it completely, you may want to creat a field configuration and a field configuration scheme to hide it completely from all forms. I answered a similar request here if it helps you. Could you provide us…

Hi Giorgos. 1. You can hide it quite easily, let's see ;) You go to project settings, request types, you click on the form you want to hide a field from and you click on the "Request form" tab on the top of the page. Each field will be displayed. You can hide whatever you want with the Hide option on the right of each…