Jensen Fleming Atlassian Team

@Danisse -- we've now enabled Virtual Agent for everyone! You should see access now. 

@Danisse - we are doing an incremental rollout of the VA feature. You should see access early next week!

@Maor Levinas @Laurens Coppens -> Were working towards adding another cohort soon! Right now only participants in the Virtual Agent Closed Beta have access to AI Summaries. 

Hi @Wil Apologies for the delay! I missed this message. You are correct, this beta is only for Slack at this time. I don't have a timeline I can currently share for MS teams, but you can follow along here: https://jira.atlassian.com/browse/JSDCLOUD-12279

Hey @Tomislav Tobijas -- chiming in from the virtual agent team! Thank you for the feedback. Multiple languages isn't something we officially support yet, its just something we semi get for free at the moment. We do have worked planned to properly support it. > Also, an idea - maybe there could be a way/button to translate…

@Will Le -- If you can sign these disclosures we can get you added to the Virtual Agent (which includes AI Answers): https://www.atlassian.com/software/jira/service-management/virtual-agent-beta-privacy-disclosures

Hey @Johannes Wiedmann -- if you can sign these disclosures, we can get you in the JSM AI capabilities and the virtual agent :) : https://www.atlassian.com/software/jira/service-management/virtual-agent-beta-privacy-disclosures AI Summaries isn't available yet. 

Hey @Coley Anderson -- happy to add you to JSM. It includes the Virtual Agent and that requires you to sign our Beta privacy disclosure. If you can complete this, I can get you added to JSM! https://www.atlassian.com/software/jira/service-management/virtual-agent-beta-privacy-disclosures 

@Coltin Rose -- Can you log a ticket in the Portal and we can look at it. Some screenshots would be really helpful. I'm guessing it's prompting an intent, because we will first try to match an intent, then an Answer. But if it's asking you to rephrase that is different.…

Hey @Dani Casquero - I manage JSM Virtual Agent and AI Answers. Happy to get you added! If you can sign these disclosures, I'll get you in ASAP (its specific to the JSM Virtual Agent and required for the current beta) -- https://www.atlassian.com/software/jira/service-management/virtual-agent-beta-privacy-disclosures 

This was resolved on Friday, are you still seeing issues?

Hey @andrew_pass , apologies for the delay. I’ve sent these questions to our legal team to review and provide more clarity--will get back to you soon!

If you tried in the last 20 hours or so we are experiencing an issue with search, so AI Answers is currently down. Hopefully resolved very soon. I've been posting updates in the shared channel. I'll update here when its resolved and you can re-try. Apologies for the inconvenience. 

Really great feedback, thank you for sharing. We decided to do live/test prior to working on AI Answers, and that decision hasn't aged well and we need to revisit it. In the meantime, as a workaround, you could create a new slack channel that can act as a "test" channel but is technically a production request channel. It…

Currently, the VA "semi" supports multiple languages. The AI behind Atlassian Intelligence answers can understand different languages and the intent flows can work with different languages as well. However, some of the messages and buttons might not yet be translated to different languages. I believe the issue you were…

Hey @Jeff Buford -- We are working on a Web Request/API step right now in the Virtual Agent, should have it to you by end of month! It isn't Atlassian Intelligence, but will be part of the VA intent flows. Curious your use case for an AI API connector to Confluence Docs/Jira issues?

Sorry! @Andy @Coltin Rose @Andrew Boeger -- I missed one of the backend feature flags. Please try again! Should be working now. 

@Jack Ingram -- Good to know! I made a feature request on your behalf here if you want to vote and watch it! https://jira.atlassian.com/browse/JSDCLOUD-12120

@Pawel Ptaszek -- We are currently developing the JSM Virtual Agent which will enable you to integrate knowledge-base/confluence articles into Assist :) Here is the waitlist for the beta: https://www.atlassian.com/software/jira/service-management/features/itsm/virtual-agent 

JSM Chat is now available in MS Teams -- learn more here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-Available-Conversational-ticketing-for-Microsoft-Teams/ba-p/2145720

@Jason Brison -- we have no current plans to add JSM Chat to Data Center. I've made a trackable feature request here you can vote on: https://jira.atlassian.com/browse/JSDCLOUD-11888

hi @Fernando -- Chat allows requests to be created from slack and only exposes tickets to a private channel in slack where your JSM agents can view them. 

@Nnaemeka Nwosu -- yep! 

Hi @Tomislav Tobijas -- YAY! Glad to hear we are heading in the right direction :) Triggers for request types isn't on our current roadmap -- were thinking about it a little differently. Would love to understand if this would align with your needs: https://jira.atlassian.com/browse/JSDCLOUD-11450

Hey @Nick Dring -- were working on developing it now! You can follow along here: https://jira.atlassian.com/browse/JSDCLOUD-11261 If you would like to use Assist now, you can set it up via Halp by going to halp.com -> add to teams. Any set up you do there, will reflect in the release of JSM Chat for teams, so no additional…

@shzheng -- The billing change does NOT apply to Software projects and you will be charged a halp seat for each slack user in the Slack triage channel. In the use case you described, you would be charged for the number of slack users in the slack triage channel. If there was 1 user in that triage channel, it would be 1…

Hey @Mark Churcher -- Sorry about the confusion! I'll make sure to get that link updated. You can set up Atlassian Assist by going to your JSM Project -> Channels -> Chat. More info here! 

@Stefano Filippone -- in order for the subscription to be free you need to only have JSM Paid connected queues. I see that your chatting with Paulene from our support team, please follow the instructions she laid out and you should be good to go!

Hi @[deleted] -- you can log a ticket here with our support team: https://www.atlassian.com/software/halp/contact

@Garth Bond -- @Jimmy Seddon is correct. Thank you Jimmy!