Nithaya Atlassian Team

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  • Hi @Nicole Baratta I am Nithaya from the Automation team here at Atlassian. If you don't have permissions in PROJB, you won't be able to query in this project. Any rule created inside a project will be scoped by this project including JQL queries. Cheers, Nithaya.
    in Automate updating field in one project based on value in another Comment by Nithaya March 2022
  • I see! Since the attribute "Model" is an object reference, you need to use: {{object.Model.(the attribute name to get the model name)}} As for the attribute "Assigned user", you need to type {{object.Assigned User}} with the space in between. Let me know if it works! Cheers, Nithaya.
    in Add Insight Object Values to Jira Automation Rule Comment by Nithaya March 2022
  • Hey @James Calimutan ! Did you manage to display anything? From what I see, the names of your attributes and references start with uppercase letters. I think that smart values are mostly case-sensitives. Cheers, Nithaya.
    in Add Insight Object Values to Jira Automation Rule Comment by Nithaya March 2022
  • Hi @James Calimutan , I'm Nithaya from the Automation team at Atlassian. Since you used an Insight object trigger, you cannot use the format {{issue.(custom field name).(attribute name)}} because there is no issue triggered in your rule. But you can access to the object attributes by using this format: {{object.(attribute…
    in Add Insight Object Values to Jira Automation Rule Comment by Nithaya March 2022
  • Hi @Jasun Aubert I'm Nithaya from the Automation team here in Atlassian. It seems like one way would be to use a "Schedule" trigger to regularly parse the date of the last comment of issues and check if that date is more than 48h. Unfortunately, there is no way to use the regular JQL to get access to the last comment date.…
    in Ticket Response Email Comment by Nithaya March 2022
  • Hi @Niccolo Ossude , I'm Nithaya from the Automation team here at Atlassian. Did you manage to make it work with {{issue.parent}} ? It should work with {{#lookupIssues}}. If not, can you share any more detail or a screenshot about the automation rule you were wanting to create, to help us understand how we can support your…
    in How to include parent issue name/summary in Slack message using {{lookupIssues}} Comment by Nithaya February 2022
  • Hi @Scott Federman , I'm Nithaya from the Automation team here at Atlassian. Did you manage to find a solution? I tested out ROUND suggested by @Mark Segall and it seams to work. In your screenshot, it looks like you missed the second parameter: {{#=}}ROUND({{issue.Cap}},2){{/}} Did you try again with the second parameter?…
    in How do i enforce 2 decimal places in a number field? Comment by Nithaya February 2022
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