Siddhartha Mohapatra Atlassian Team

Hello Patrick, Thank you so much for reaching out Atlassian community My name is Siddhartha. Since your Opsgenie account is linked to your Atlassian account, Atlassian acts as the source of truth for user information like email addresses. You’ve already taken the right first step by updating the email in your Atlassian…

Hello Marvin, Thank you for contacting Atlassian Community. My name is Siddhartha. To clarify: when the instructions say“Replace your old key with this new key.” This isn’t another action inside the Statuspage API info screen. It means you’ll need to update any place where your old Statuspage API key is currently being…

Hello Cat, Thanks for reaching out to Atlassian Community support. I understand you'd like to setup recurring Maintenance on your Statuspage. Currently, there is no "out of the box" feature that allows you to do this, either via the UI or via API. Although this functionality is currently unavailable, we have an internal…

Hello Muttitt, G'day! I hope this message finds you well. Thank you for contacting the Atlassian Community! I am Siddhartha from the Atlassian support Team. If you're looking to provide a basic status to everyone while keeping specific details restricted, consider using an Audience-Specific page. This approach allows you…

Hey Tonny, Thank you for getting back to us. I understand we can't get the details of the closed alert. Could you please help share the name of the integration? Thanks Siddhartha

Hey Tonny, Thank you for getting back to us & sharing the screenshot Would you be able to share a screenshot of the complete alert activity log? Thanks Siddhartha

Hello @Ashish Thakur Thank you for reaching out to Atlassian support My name is Siddhartha from the Statuspage support team, Could you please help log a support ticket with us by visiting the link support.atlassian.com we need to investigate the issue by checking the statuspage account details. The way Statuspage incidents…

Hello @Eric Trebilcock,Thank you for reaching out to the Atlassian Community. My name is Siddhartha, and I am part of the Statuspage support team. I understand that you would like to select specific subscribers (MS Teams channels) to receive notifications for particular incidents. Regrettably, this functionality is not…

Hello @Nichan Playz G'Day hope you are doing well! Thank you for contacting the Atlassian Community! My name is Siddhartha Mohapatra, and I represent the StatusPage team. I wanted to inform you that the Skip confirmation notification feature is currently not Working as per the new email protection requirements.…

Hi @Kunwar Vaibhav Singh I appreciate your prompt response! I'm Siddhartha from Statuspage Support. I've included this Community query in the request, and you can refer to it by the number STATUS-109 for any progress inquiries. Please note that Statuspage Feature Requests are not publicly accessible. However, feel free to…

Hello Dave, G'Day, hope you are doing well! Thank you for getting back to us. We appreciate your concern. Although this particular functionality is not currently available, we have a Feature Request that is under review by our engineering team. If you're interested, you can find our feature implementation policy outlined…

Hi Courtland, This is Siddhartha from Statuspage, Happy to help you! Unfortunately, it is not currently possible to use component automation with words other than UP & DOWN. However, We do have a suggestion/feature request opened with the engineering team for the same. Here is the ticket for reference STATUS-32. Thanks…

Hi Ara, Thanks for reaching out to us. This is Siddhartha from Statuspage, Happy to help you! You may make use of our Statuspage API endpoints in order to write a custom middleware that receives the payload & creates the incidents. If you need any further assistance with customization please feel free to reach out…

Hi Tibor, Thanks for reaching out to us. This is Siddhartha from Statuspage, Happy to help you! You are right we do have a KB for hiding all completed Maintenances from the past Incidents list in Sttauspage. If you need any further assistance with customization please feel free to reach out to Atlassian Partners they are…

Hi 叶浩桐, Thanks for reaching out to us. This is Siddhartha from Statuspage, Happy to help you! If you are looking at implementing local language support for your Statuspage, you should be able to do this by using Localize. please visit this document for more information on the same. Siddhartha Mohapatra Senior Cloud Support…

HI Mungai This is Siddhartha thank you for reaching out. I do not see any email address related to the Statuspage account. I tried finding an email address associated with this account that you used to create this post however unfortunately there is no email address updated. May I have the Stauspage URL & would you mind…

Hi There, Thanks for sharing the details with us. I am glad that the issue has been resolved. Let us know if you need anything else I may help you with? Thanks Siddhartha Mohapatra Senior Cloud Support Engineer Learn new skills with Atlassian Training & Certification

Hi There, Thanks for sharing the details with us. Would you mind sharing the image file that you are trying to use or you may specify the resolution of the image that you are trying to use so that I can replicate the issue in my lab & get back to you? Thanks Siddhartha Mohapatra Senior Cloud Support Engineer Learn new…

Hi There, Thanks for sharing the details with us. There is an option to add the image when posting to Twitter on your page's - Apps -> Twitter settings. You may upload an image with the desired resolution you wish to display on the Twitter page. I have tested it uploading few different images with different pixels please…

Hi There, I am sorry can you please help me understand the requirement better by elaborating the same with help of an example & a screenshot. Waiting to hear from you. Thanks Siddhartha 

Hello @Nikita Shrestha, Good Morning hope you are having a good day! I am afraid it is not possible to view the Opsgenie alert that shows all the comments in Jira tickets, as per the current product architecture. However, we can see the link/issue key or issue id of the Jira ticket in the OPsgenie alert. Please let me know…

Hi There, Good Day Hope you are doing good! This is Siddhartha from Statuspage, Happy to help you! Unfortunately, as per the current product architecture, the maintenance reminders are set to remind the subscribers an hour before the maintenance start. However, we have a feature request opened for the same. Let us know if…

Hi There, I am sorry can you please help me understand the requirement better by elaborating the same with help of an example & a screenshot. Waiting to hear from you. Thanks Siddhartha 

Hi @robert_nadon Happy Monday hope you are doing good! Unfortunately, as per the current product architecture, it is not possible to customize the favicon in OPsgenie. However, I will pass this suggestion to the product team. Thank you for your feedback have a good day!

Hi @robert.nadon We do have a different favicon for each Atlassian product. Are you referring to the favicons of opsgenie to reflect the account details if you have multiple Opsgenie instances in different Atlassian accounts? Would you like favicons to indicate the Opsgenie instance name on hover? At the moment we can see…