Guilhem Dupuy Expert

Hello, The Team field is used in the advanced Roadmap feature, which is only available if you are using a Jira Software Premium licence. You'll find more information on how to create Teams on the following link :…

The smart value which returns the changed value is {{fieldChange.from}} independently of the name of your field. However, this smart values returns the raw value, if you want it to display a specific type like a String for instance you should rather use {{fieldChange.from}} 

Hello Mick, You can indeed create your own filters that will appear on your work board, In order to do so, you have to access the Board Settings, then going to the Quick Filters tab (the board setting requires a project administrator access). In the quick filters, you can parameter the filter you need using the JQL, like…

Hello, There unfortunately are no Velocity charts available in the Dashboards, unless you use a specific Add-Ons. You can browse the marketplace using the following link : https://marketplace.atlassian.com/search?query=velocity+chart 

Hello, You can access the previous supplier name using the Smart Value {{fieldChange.from}}, that you can use in a JQL condition for instance. Let me know if it helped or not, Guilhem

Hello, You can export a whole list of tickets by using the search menu : * filter the correct list of issues you want to export by using the correct quick search or JQL query. * Click on the Export menu on the top right part of the screen (see image below) : * Select the correct export type, the one I recommend is the…

Hello Jim, If I understood correctly what you want to do, you can achieve it using a "Filter results" gadget (or a "filter count" gadget), which displays / counts the tickets corresponding to a specific query. You can specify the Query in a filter that the gadget is going to use. You could use one of the following JQL…

Hello, In order to do this, you can : * Go to your administration menu, to notification schemes (which requires admin access) * Create a new empty notification scheme * From your project, go to project settings * Go in notification schemes, and select the empty scheme you just created Let me know if it helped or not,…

Hello Darren, Have you checked that your Board is using the correct filter ? You can check that by going to the Board configuration, to the General tab.

To complete what Jack just said, you can find here the Atlassian support.

Hello, Yes, you can create and manage organizations using the Free plan as organizations are a Free feature of the software. Let me know if it helped or not, Guilhem

Hello Corinne, I think you can definitely improve your filter. I'm not sure I completely understood your need, if my answer doesn't answer your question please specify how your want to filters your Epics. From what I understood, you want to display on your board every Epic coming from one of your 3 project. The following…

Bonjour Elodie, Ton problème persiste même après avoir rafraîchi la page ? Si oui je ne vois pas d'autre solution que contacter le support d'Atlassian et leur créer un ticket .. Ci dessous l'aide Atlassian dédiée à Confluence, tu peux créer un ticket en te connectant. https://support.atlassian.com/confluence-cloud/ Bien à…

Hello, As far as I know there is no way to do that other than granting them the site-admin permission. However, a project admin can manage existing users by putting them in project roles. You can then parameter your project permissions as a function of the project roles, allowing the project admin to have full control over…

Hello ! It depends how big your instance is and how many users you have. If it's a really small instance, you can try and do it yourself by recreating what you have in one instance to the other. However, if your instance is bigger you should probably consider consulting an Atlassian partner to guide you through your…

Hello, Yes, this is because the Sprint Health Gadget do not represent the issue statuses, but the Issue Status categories: * Blue (To Do) - Only considers the status in the first column of the board * Yellow (In Progress) - Considers all the status in the columns between the first and the last column of the board * Green…

Hello Ali, Have you tried to modifiy the zoom of your screen ? This might resolve the problem. If it doesn't, you can modify the fields displayed on your view and change their order until the problem is resolved. You can do so by going to the ... menu then select Edit Queue. Let me know if it helped or not, Guilhem

Hello Asha, As far as I know, you can't configure the fields you can select. However, if you create a new custom field and that you use it in your project you will be able to select it in your pie chart. Does the field Commit dates already exist in your project ?

Hello, I confirm that your set up is good and should work. Maybe it doesn't work retroactively ? Do you have the same problem on new issues you create ?

Do you know if you are using some Add-Ons like Behaviours of Extensions for Jira on your Jira instance ? Because if both Workflows are using the same screen, I don't see any reason why the screen displayed should differ. Can you check how your field configuration scheme is built ? Maybe it uses different field…

Hello, Once you created and saved your filter, you have to create a Dashboard or select an existing one. Then, from the Dashboard, you can Add a Gadget. I recommend the "Filter results" which allow you to display the list of the stories matching the selected query on a Dashboard.

Hello Kris, As far as i know, there is unfortunately no way to limit the number of labels, the users will always have the opportunity to create a new label :/

Hello, In JQL, you can access the problem Type using : cascadeOption(parentOption) and you can access the sub-type by using : cascadeOption(childOption) Let me know if it helped or not, Guilhem

Hello, When you configured your board, did you put the correct status in each column like in the following example ? You can also make sure that your board points to the right project and filters the right issues from the "General settings of the board : Let me know if it helped or not, Guilhem

Hello Rory, I suggest that you create an Automation rules in order to generate your e-mail. You'll be able to use Smart Values to display the fields you need. You can try {{issue.startTime}}, {{issue.endTime}}, and {{issue.impact}}. You'll find more information about the smart values using the following link if needed :…

Hello Sasha, Are both Workflows in the same project ? If not, you can check that you assigned the correct field configuration to both projects

Hello Maksym, You can try the following action : instead of choosing a "assign issue to", use an "Edit issue Fiels" like you did if the first part of your automation rule. Then, select "Assigne" as the field to set, and in the value use the smart value {{NameOfYourField}} In the following example, the field I want to set…

Hello, You can go through this problem by using Automation and by implementing an automation rule which sends e-mail notifications. Using automation allows you be more specific in the e-mail customization thanks to the Smart Values. You can use the smart value {{issue.labels}} in order to display the labels attached to the…

Hello Lucas, As far as I know, there is no way to import the specific configuration from a Jira instance to another. However, you can find on the Atlassian marketplace Add-Ons that can help you migrate the specific configuration of a project. The one I used was configuration manager, you can use a free trial to see how it…

Hello, First of all, the Confluence licensing cost is not based on a per-user price, which means you pay a fixed price for a specific range of user (for instance the 51 to 100 users range has a fixed cost). You should first start by checking for which range you are licensed ans then optimize the use of your Confluence by…