Abraham Musalem Atlassian Team

Hey @Michael Morrison , Thanks for reaching out to community. The default URL will still work! However, if you use any custom HTML/CSS on the page, it will only display when accessing the custom domain and not the default statuspage.io domain. Best, Abraham M 

Hey @Deepanshu Natani , Thank you for reaching out to the community! SSO page viewers will only count toward your subscriber limit if they choose to subscribe to the page. If they are simply logging in to view the page without subscribing, they will not count toward the limit. The limit can be see for each plan under…

Hey @Aamir Syed , Thanks for reaching out to Statuspage community. Statuspage is meant to be a communication service and not a monitoring service. If you want to communicate and display your API uptime, you can use a third party monitoring service like Datadog or Newrelic and pipe that information in using our Metrics…

Hey @Kristian Kraljic , thanks for reaching out. This FR is still "Under Consideration". If there are any other updates, I'll be sure to post them here. 

Hey Vonnie, Thanks for reaching out to the Statuspage Community. Statuspage is currently not TX-RAMP certified but you might find that we already have most of the features and security measures you need for your use case. You can check out these links below for more information: *…

Hi @Johannes Grumböck , The request to add third-party components via the API is "Under Consideration" Status which means it could be implemented at some point. If we do end up implementing it, we'll be sure to reach out to everyone in this thread. In the mean time, you can still add third-party components via the manage…

Hey @Swaroop Kumar , Not at the moment. I know other companies usually just have Distribution Lists. 

Hey @Mick Flanigan , Thanks for reaching out to the Statuspage community. Yes, configurations and customizations will stick around when you convert to paid. If you encounter any issues, feel free to submit a support ticket via support.atlassian.com. Best, Abraham, Statuspage Support 

Hey @Matt Bowman , Statuspage Feature Requests are private for now so that is why you can't see it. The feature is still under "Future Consideration" but I have added you as an interested party to increase it's visibility. Best, Abraham M, Statuspage Support. 

Hey @Michael Hess , Thanks for reaching out to Community. You can do this by adding them as "Billing Admins" in Atlassian Admin. You can read the full guide and explanation here: * https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/#What-is-a-billing-admin The general steps to do…

Hey @John Mullen , Thanks for reaching out to Statuspage community. I'd recommend you submit a ticket to support so we can take a look at your account. You can do this via support.atlassian.com Best, Abraham M. Statuspage Support

Hi @Sheila Coles , Thank you for contacting the Statuspage Community. If you ever encounter any issues with the Statuspage product, you can check its status at this link: https://metastatuspage.com/ This page is hosted independently from Atlassian, ensuring that it remains accessible even if our Statuspage product is…

Hey @Abby Closs , Thanks for reaching out to the Statuspage Community! The only way to 'bulk' unsubscribe users would be to use the API. Since you specify unsubscribing from a portion of those components, then you would need to create a script that iterates through a list of subscribers and updates what components they are…

Hey @Eric Engman , Thanks for reaching out to Statuspage Community. This usually happens when you resolve a maintenance without transitioning one of more of the associated components back to "Operational" status. I would go through them and make sure they are set back to "Operational". If you are still seeing this behavior…

Hey @chinyere Faith , Thanks for reaching out to Community. Would you be able to give me more information as to what you are looking to get and how this information would help you? Regards, Abraham 

Hey @Rosa M Fossi , No, private pages only support one SSO provider. Your best bet here would be to just take out two private pages for each. Regards, Abraham 

Heya @cparker , Thanks for reaching out! We've currently disabled this feature due to some constant spam attempts. We can make an exception for you, just submit a ticket with us via support.atlassian.com so we can take care of you. Cheers, Abraham, Statuspage support 

Hey @Tom Hilzer , Thanks for reaching out to Community. Can you submit a ticket via support.atlassian.com so we can help you out? We'll need the email of the subscriber so we can clear it out from our end. Cheers, Abraham , Statuspage Support 

Hey @CMillard , Thanks for reaching out to the Statuspage Community. What sort of issues are you running into? Support doesn't have any specific code to do this but it might help if you share part of your code. I think it might not be working because the statuses apply to all components and I don't think there is a way to…

Hey @lars , Thanks for reaching out to the Opsgenie Community. I would suggest submitting a ticket via support.atlassian.com so we can take a look at the logs and how you've set up the integration. That will help us resolve this faster since we'll need to ask for some data. Cheers, Abraham 

Hey @michal.virgovic-ext , Thanks for reaching out to Statuspage community. You can submit a ticket via support.atlassian.com with more info and we can get the bug created. Cheers, Abraham, Statuspage Support 

Hey Sam, Abraham here from Statuspage support. That is indeed just some custom HTML/CSS. You can try inspecting the page via developer mode on google chrome, which could give you some ideas as to what custom code they are using. Regards, Abraham 

Hey @Joep Oomen , Thanks for reaching out about this. Please submit a ticket with us via support.atlassian.com so we can help you out. Regards, Abraham, Statuspage Support 

Hey @Jeff Dutton , You should be able to get in contact with VitalSource using this support form: https://support.vitalsource.com/hc/en-us/requests/new In there, you can let them that you'd like their Statuspage to be added as a third-party component and if they can reach out to Atlassian support via support.atlassian.com…

Hey @Imthiyaz Ahamed , Unfortunately not as we don't really have the bandwidth to help come up with custom code. If you see an existing page that is doing the same, you could inspect the page via chrome admin tools and extract some of the HTML/CSS they are using. Regards, Abraham 

Hi @Imthiyaz Ahamed , Thanks for reaching out to community about this. You could try using the API to get the number of incidents within a certain date and then sending that value to your page. That will be the more challenging part. The API endpoint for that would…

Hey @Jeff Dutton , we should be able to add them. Please contact them and let them know to submit a ticket with us to get added since we'll need to work with them on a few things to get that done. @Nedko Hristov , we unfortunately cant add them since they are not a Statuspage customer. That page seems to be powered by…

Hey @Nedko Hristov , Thanks for reaching out. Are you wanting us to create an integration with that service or do you want them to be added to the third -party component list? Thanks, Abraham 

Hey @John Walker , They are somewhat the same. Page Access Users are page viewers who authenticate to view your page and subscribe to notifications. This term is only used for Audience Specific pages since users have to be added explicitly to view the page and subscribe. Subscribers are just users who have viewed your page…

Hey @John Walker , Thanks for reaching out to the community. The only page type that allows logging in with a username/password to view a Statuspage is Audience Specific. * https://support.atlassian.com/statuspage/docs/what-are-audience-specific-pages/ The other option is a Private page which allows page viewers to login…