Robert DaSilva_a432as Community Champion

That's very strange @Sylvie R_ . Would you be comfortable sharing a screenshot of your installed Marketplace Apps? If you are a Confluence Product Admin, you can get to this screen by clicking the Gear in the top right, and then selecting Atlassian Marketplace > Manage Apps from the menu on the left. It might also be…

Hi @Punit Tak , welcome to the community! Jira Cloud operates on Permission schemes for allowing or disallowing access to projects. The permission that dictates if a project is visible is the "Browse Projects" permission. This will be present on all permission schemes, and depending on what's assigned to a given project…

Hi @pianpian yu , welcome to the Community! The ability to re-open a cancelled task is going to depend on the specific Workflow associated with that task. Each workflow in Jira can be customized, and as such there isn't going to be a general answer as to how you can re-open a work item. I would recommend viewing the…

Hey @Ashlee Thomilson , welcome to the Community! The icon associated with a Story, and any other work item, is specific to your instance. In this case, it seems that someone adjusted the icons associated with the story work type, or your administrators performed some other change that affected these icons. I've seen data…

Hi @Sylvie R_ Can you confirm if you have a Figma Marketplace App installed on your Confluence instance? I took a look in an instance I have access to, and there is no default Figma widget or macro I am able to pick. I suspect the Figma macro is being supplied by another app you have installed. Unless that app has settings…

Hey @Piet Pieters , I settled on using the "Create from Template" macro. You could label pages and use automation to move them, but I feel that adds unpredictability to when users create Confluence pages. Sometimes the page will move, other times it won't. I can see that being useful in certain situations, maybe this is…

Hi @Meghana Joshi , when you create the attributes you need to change the Attribute Type to an Object, and then you can select the reference type you want to use.

There's actually more information in this Community article about the timing on roll-out. https://community.atlassian.com/forums/Announcement-articles/Atlassian-s-new-navigation-is-here/ba-p/2958732 It sounds like either your instance got (un)lucky and are part of the 5% initial roll-out for standard tier, or your admins…

Hi @Molly McMahon Fuller , welcome to the Community! Unfortunately, I do not believe there is any way to revert the navigation changes. Admins are able to fast track their environments showing the new navigation, but there isn't an option to change back. You can read more about the navigation changes in Atlassian's blog…

Hey @abdul munem , welcome to the Community! This isn't something that we will be able to help with, so I've notified Atlassian support to see if they can sort it out. I would recommend trying again with a different browser, or turn off VPN if you have that enabled. Otherwise, maybe try again in a day or two? Cheers, Robert

Hey @Jason Spellman , this should be what you need, but there is a bit more configuration that is needed. 1. For internal only projects, you'll want to configure the "Channel Access" setting to "Restricted". 2. You'll want to ensure ONLY Internal users are invited to that project as customers. Critically, external…

Oh, good find on that feature request! That has significantly more votes than the one I linked. I agree on this being the one that deserves the vote.

Hey @Anthony Brazeau , welcome to the Community! I don't believe you are able to set default custom fields for Project Lists at this time. I do see that there is an open suggestion on the Atlassian public Jira project that tracks bugs and feature requests. I would recommend giving it a like and adding a comment voicing…

Hi @deep.barman , welcome to the Community! Creating a Space in Confluence requires product administrator privileges. I would suggest reaching out to your admin team and requesting they create a space for you. Contributing to Confluence pages requires that you are either granted a license, or are invited as a guest. Both…

Hi @Tauhid Smith , welcome to the Community! I think Assets can support the use case you're describing, but it'll require a bit more configuration. Generally, JSM Assets operates on an individual physical object model, where that object can have a number of properties associated with it. Assets does support "Linked…

Hi @Nicholas Kurilla , welcome to the Community! It seems the default sorting function is "Alphabetically", which is why you're noticing the strange behaviour with sorting the Tag column. From what I know, I do not believe there is a way to change this behaviour, outside of renaming the tags to sort alphabetically.…

Hi @Riva Shahid , welcome to the Community! What you're showing in the screen shot are all of the Request Types configured in your Jira Service Management project. If you want to remove any of them, you'll want to reconfigure the project settings to delete or hide unwanted requests. You are also able to modify the groups…

Hi @Vladislava Raichuk , welcome to the Community! If you're referring to this Learning Path: https://community.atlassian.com/learning/path/get-the-most-out-of-jira, you'll want to check your profile. When you click the "My Learning" button, check for Completed courses. If it's now showing up there, you may have some tasks…

@Joe St_ Louis In that case, yes. I would recommend adding two additional Project Roles. One for your internal teams, say "Internal <Consulting Company Name Here>", and then a second that is extremely explicit as being "External Guest". Then, you'd add specific individuals to specific projects with that Guest role, and…

@Joe St_ Louis That would depend on how you expect guests to interact with projects. The default recommendation for Jira is that any user who is able to log into the tool should be able to see any project that exists. That would mean granting the "Browse Projects" permission on every project to the "Logged In User" ...…

@Joe St_ Louis Regarding that project admins group, before I can say definitively if that would grant jira administration privileges, you'll want to check the group configuration. When viewing the group, at the bottom should be a list of product roles granted to members. As long as it says "Product Admin" in the dropdown,…

@Joe St_ Louis There is nothing inherently wrong with giving your PMO team Jira Administrator privileges, this is what would be required to get them access to create new projects. I would encourage you to ask them to be cautious with adding new configurations beyond Projects. This would include Custom Fields, Workflows,…

Hey @Joe St_ Louis , welcome to the community! Jira permissions can get a bit confusing, let me try and break this down. The short answer to your question, however, is this should be possible without too much heartache. Firstly, I want to make sure I explain the different types of Jira projects. Fundamentally, you can have…

Hi @Charles Moore , welcome to the Community! Could you confirm if this is intended to be used for Jira, or if this is for Jira Service Management? Your dashboards feel closer to a Jira Service Management need, based on the assumption that customers are external to your organization. Good news, a lot of this is available…

Hi @Ann Rumenapp , I want to re-iterate your question to make sure I understand. Your goal is to have the Automation return the name of the status for a given work item, and use that to populate a field in the create new work item action. The challenge you're hitting is that the `{{issue.status}}` smart value you're using…

Hey @Paul Swartout , it seems the feature you're asking for is currently in progress, according to the public bug tracking portal Atlassian runs: https://jira.atlassian.com/browse/JSDCLOUD-14751 I would recommend giving that page a watch, you should be notified as updates are made. Regardless, looks like this functionality…

@Claude Are you able to share a screenshot of your existing automation rule? I am curious if there is something in there that is resulting in the attachment.

Thanks @Clifton Knight , happy to have helped! You do need to be a Product Administrator to create templates at the instance level. If your template provides sufficient value, I would recommend reaching out to the Admins (if you're not one yourself) to get it added. Otherwise, glad we were able to get you up and running…

Hi @Keith Tasker , I found an article that seems to outline a workaround. The challenge is that Jira by default does not store the users's Slack User ID, which is required for @ mentions to function properly.…

Hi @maggie.pople , Those two examples you provided are natively supported within Jira. * When a user creates an issue or work item, they are saved as the "Reporter" of an issue. The created date saves the date and time the work item was created. * When a user does work on a work item, they can either log time directly to…