Robert DaSilva_a432as Community Champion

It does seem the built-in Audit Log is also limited to 180 days of history. Anything beyond this I believe you're correct in that you'll need to look through billing history. You can also try searching your email for the notifications Atlassian sends about installed apps.

It seems in the main Audit Log within admin.atlassian.com, you can filter down to App Installed events. This should help surface all app install events across your site or organization.

Hey @Joe Doherty , It appears there is an Audit Log available for Admins that display the date an app was installed. Here's how I got there. On Jira, click the settings cog, then Apps. You should be prompted to go to the Admin Hub, but I was given the ability to see an Audit Log. When viewing the Audit Log, you can see…

Here are some screenshots to help you get to where you need to go. * Navigate to Project Settings * Expand Request Management, then Request Types, and then select "Service requests * Click the name "Emailed request", or more accurately, the request that has the Email Channel badge. * Once within, expand the Description…

Hey @Dallen Taylor , You will need to edit the Request Type itself, and modify the field requirements there. Under Project Settings, expand the Requests option, then select Service Requests. At the bottom of the list you should find an "Emailed Request" option. Within this, select the Description field, and un-tick the…

Glad to see it's working again! I will recommend keeping an eye on your email inbox and the Admin portal, as those will be the areas that Atlassian announce when AI usage is tracked more closely, and when pricing will be announced.

Hey @Dylan Bolton , If I understand your question correctly, you're looking for ways to increase the quota for individual users for Rovo usage? According to that document you've shared, and my experiences with my own Atlassian environment, current quotas for Rovo usage are not being enforced. Are you able to share a…

Hey @huzaifa shaikh , welcome to the Community! Unfortunately, Atlassian does not support editing custom field types after they are created. I would recommend creating a second field in the type you require. I will note, deleting the first will remove any data stored in it, if it's been used. Cheers, Robert

@Martina_Bruehl Best of luck! If Atlassian ends up creating a new feature request, I would encourage you to come back to this post and share the link. I am sure many other organizations have similar goals of adding company specific guidelines to Rovo usage, and would love to voice their support for the feature improvement.…

Hey @Janelle Schultz , welcome to the Atlassian Community! This change was announced in July of this year, and has been detailed as part of this Community Article: https://community.atlassian.com/forums/Jira-articles/Easier-status-updates-for-work-items/ba-p/3068881 Atlassian has an open request in their feedback portal to…

Atlassian surfaces some information related to AI usage, mostly around the number of requests and active users. You can find more information about this data here: https://www.atlassian.com/software/rovo/guides/admin-guide/monitoring-dashboards#access-rovo-insights

Hey @jack , welcome to the Atlassian Community! If I recall, you're speaking about the Thumbs Up and Down that appear after a response from Rovo. I believe these are used for improving Rovo's responses, likely as an internal feedback mechanism for the AI to learn from itself. The feedback tool I believe also sends…

Hey @Martina_Bruehl , thanks for the added information. That sounds like a really challenging task to accomplish, for a variety of reasons. The biggest red flag I see is that Jira Service Management (and to a certain extend the rest of the Atlassian Cloud platform) thrives on providing data, metrics, and metadata to end…

Hey @Dawn Fama If I understand correctly, you're looking for a way to allow your Jira users (regular, not Jira Service Management) across multiple Enterprise Atlassian Sites to access a singular knowledge base for the entire organization? If this is true, each user that needs access will likely need a Confluence User…

Hi @Taufeeq Ahmad , welcome to the Community! When you say you're not getting a proper response, could you provide more details as to what your expectations are? What API endpoints are you trying to connect to? Are they returning a specific error message that you're having trouble with? Atlassian have extensive API…

Here is more information from Atlassian regarding disabling their AI functionality: https://support.atlassian.com/organization-administration/docs/activate-atlassian-intelligence-for-products/ https://support.atlassian.com/organization-administration/docs/activate-rovo-ai-features/

Hey @Adam Parker AI functionality is broken into two areas: * Atlassian Intelligence, and * Rovo AI These features can be disabled via the Admin Hub at admin.atlassian.com. Here, you'll want to navigate to the AI Settings area. Atlassian is changing around the UI, so it may be under Settings, or under Apps. To disable…

Hi @Martina_Bruehl , welcome to the Atlassian Community! I'm not aware of any solutions right now that would allow you to restrict Rovo usage in the way of a System Prompt. To better understand what your goals are, could you elaborate on how Rovo violates your internal policies? At a minimum, it may help Atlassian better…

Hey @Paul Wiggers A slightly more elegant solution would be to disable the ability to change Priority, Urgency, and Impact from the issue screen, and force users to use a self-transition to update these values via a transition screen. This would guarantee that both fields change at the same time, and should result in your…

Hey @Petrov, Sofia , it's likely that you are running into a permission issue, or your administration team has set up automation via the Workflow or Jira Automation to handle assignment. I would recommend reaching out to your Admin team to better understand the configuration, as this may be a deliberate configuration set…

The Priority field supports the CHANGED function, which will return any issues that have had that field modified. https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CHANGED Tying this to a scheduled request that only displays work that has been modified since the last time it's run should work.…

Hey @Petrov, Sofia , welcome to the Atlassian Community! You should be able to modify the Assignee by clicking the Assignee field in Jira, and entering a new person. Generally best practice is to assign it to yourself, but you can also assign to other people. Were you having challenges with this saving, or the ability to…

Hey @Dirk Ronsmans , I haven't used Metadata for Confluence before. Are you able to outline some of the functionality you or your client are looking to retain? After a brief look at that app, it seems that a number of features could be replicated with the Page Properties default functionality in Confluence. This would…

Hey @Andjela Milicevic Welcome to the Atlassian Community! In addition to what @David Nickell mentioned with potential cleanup on your Jira instance, this could be a simple issue of your computer needing a restart. I know that if I go too long without restarting my MacBook, all browser windows become very slow. As silly as…

Hey @John Bradley , that's a great question! Regarding the examples you provided, here's how I would determine if a new project is needed: * Generally, I find it best to have one project per distinct application. Releases can be captured via the "Fix Versions" / "Releases" feature in Jira. This allows for an ongoing look…

And to clarify, I assume your current automation is triggering from the change in the Priority field, and you're finding that the priority may be skipping a few levels as both Impact and Urgency get changed one after the other.

Hey @Paul Wiggers ! Do you have a time frame on how quickly you want your users to be alerted of the change? The easiest pathway I can think of to prevent duplicate comments is changing the trigger to be based on a schedule instead of the field changed event. If I recall, the fastest a scheduled trigger can operate is once…

Hi @Hugo Catlas , Welcome to the Community! It seems changing this name is something you'll need to involve Atlassian support to achieve, according to @Andrew Hammond on this post: https://community.atlassian.com/forums/Atlas-Group-discussions/Renaming-Workspace/m-p/2312704#M143 I would recommend reaching out to Atlassian…

@Brydon Parsons If you want to make sure you have control over who has access to the portal, I would do two things. * Flip the Channel Access setting to Restricted. This will limit access to the portal to only individuals (or groups) that are explicitly invited to the project itself. * Invite only individuals you want to…

If you want to disable the Share With option you see now, you'll need to either disable the Organizations feature, or remove the organization you've configured where your users are getting confused.