Robert Wen_Cprime_ Community Champion

Hi Maria, Yes, this is possible. You can install the Jira Service Management product and then apply the JSM Data Center license.

As the jira user, can you type "id" and show the output?

For the ls command, there needs to be a space between "ls" and "-l"

That's the prompt for the jira user. The su command is working. From there, you should see if you can run /opt/atlassian/jira/bin/startup.sh from that prompt.

Can you show a screenshot of the Epic and the stories it contains? Properly redacted, of course.

They're both correct. A board administrator can add existing statuses that are not mapped to a column.

If you are on a company-managed project, see if you have the Manage Sprints permission for that project.

So, for all the Jira projects that are sources for Advanced Roadmaps, you need to make sure that the Teams field is on the screens for the issue types you view in Advanced Roadmaps. Instructions for doing this are…

Can you show me where you're grabbing logs from?

Hello, @Yoav Shaham ! Welcome to the Atlassian Community! Since you're on JSM premium you don't have limitations on storage size (2 Gb on the free plan, 250 Gb on the Standard plan), so sure, set the file size to maximum.

Can I see the error?

Emmanuel: Check the following for your project: Project Settings -> Customer Notifications:

Can you give the output of "ls -al" on /opt/atlassian/jira/bin ? Please send as a screenshot.

Try running this as the Jira user. From root: su - jira /opt/atlassian/jir/bin/start-jira.sh -fg

Your Jira user is the owner of /opt/atlassian/jira and everything below, right?

Jira Service Management has its own email handler. This looks like you're using the standard Jira email handler. Here's the page for the JSM email handler: https://support.atlassian.com/jira-service-management-cloud/docs/how-does-jira-service-management-process-email-requests/

I just tried this out on my dev system and it works for me. Is your automation project-based or is it a global automation?

Instead of Import issues from CSV, have you tried Bulk change all 1,000 issues? If the component is the only thing to change, you just have to change that field.

It should be. 8.16 is a relatively new release and 8.20 is the new LTS replacing the previous LTS (8.13). Has the Upgrade Center published the new version yet?

As far as the ability to create new issues. the new project will be using the same permission scheme as your template project. I would check there.

That is true. So, are you really on a company-managed project? If you are, you need to check that you have the Manage Sprints project permission.

I'm going to reach for the "dumb question" here and ask if you have Sprints enabled as a project feature. I'm looking at the following page for other ideas: https://support.atlassian.com/jira-software-cloud/docs/enable-sprints/ Any way you can add a screenshot?

Hello, @Lauren Mattingly ! Welcome to the Atlassian Community! Check and see if you are an Administrator for the team-managed project.

That's an old Community topic. Since then, Atlassian has moved to AWS. Notes on its RPO and RTO are here: https://www.atlassian.com/trust/security/data-management

This is at project creation. Select your project template (Scrum, Kanban, or Bug Tracking) and your project type (team-managed, company-managed). The next screen has you create the project details. Check Share settings with an existing project. Then select your template project.

You're welcome. I hope you already have a Server license because as part of Atlassian's transition to Cloud (details here), they have stopped selling new Server licenses.

The installer for Jira Server and Jira Data Center is the same for the products (Jira Software, Jira Service Management). It basically boils down to the license you install (Server or Data Center)

What does the screenshot look like for your "Email Request" form? I ask because I think you're showing a different request type that's on your portal. The Email request is a special request type that's not on the portal.

Hello, @AlexanderM ! Welcome to the Atlassian Community! If your Scrum projects are company-managed projects, what you can do is create a "template project" that has the fields, screens, workflows, and schemes the way you want. When you create a new project, you can set it to "copy the configuration of an existing project"…

Hello, @Gowrisankar Y ! Welcome to the Atlassian Community! On a company-managed project, you should check and see if you have the Manage Sprints permission.