Robert Wen_Cprime_ Community Champion

Hi Boyd: The first thing I can see is that you're pointing to an old version of Jira (8.3). The current version is 8.22 and does support the databases (Oracle 19c, MS SQL Server 2019) that you're looking for. The notes you're looking at say it does support Linux but they only test on Ubuntu. I've installed Jira on…

So, the person identified in the Manager custom field is the one that has to give the approval. So, however the custom field is set up. As far as extending the approval process, I'd like you to read up on configuring the approval process on Jira Service Management.…

The short answer is "no". You shouldn't need a Confluence license for your customers to view linked Knowledgebase articles.

OK, that's different. My answer was based on the "Jira Core Server" value you selected. Jira Service Management does have the ability for approvals out-of-the-box. Your Jira Admin should have set up the following for a project's workflow. * The workflow should be set up with two transitions from the approval step: one for…

@Yair Without looking at how you're doing approvals, I can't tell. Can you put some screenshots? You said you're using Jira Core on server, so I'm guessing you're doing approvals through a Marketplace app or Groovy scripting. But I need to see what your approvals look like so I can say what method you're using.

Hello, @Talar Pavlovic ! I too have a client that is interested in this functionality, especially since they are on the Enterprise plan. Please let me know how I can follow the feature request.

Hello @Yair Is there any way you can show screenshots of the permissions checker? Also, approvals are generally done on Jira Core Server through Marketplace apps and/or Groovy scripting, so I'll need to know what you're using. To answer your question on the "people" section. The 20 people listed are members of the project.…

From what I've seen, Atlassian will focus on particular features if it makes sense for the broader platform. And, the way they do that is by acquiring the company that makes the leading solution (Marketplace app, technology, etc). In this case, time tracking is ably handled by Tempo (full disclosure: I work for a Tempo…

There's a note here about Jira not working with MySQL 5.7 community edition if Jira is using specific JRE versions. You should probably check that out. https://confluence.atlassian.com/adminjiraserver0813/supported-platforms-1027137429.html

When I was growing up, I played with a couple of neighborhood kids, Steve and Danny. We played baseball in the summers, football in the fall, and rode our big wheels/bikes. Eventually we grew apart as we moved and grew up. Fast forward to 2004 when I moved to Phoenix. I found out that Steve lived here too. I got in touch.…

Hello @cenglert ! Welcome to the Atlassian Community! One thing you didn't mention was what database are you using?

If you're assigning ideal days, do your sub-tasks sum up to the ideals days size of the user story? Are you incorporating history (a.k.a. "we've done this before and it took x days")? Even then, are you incorporating some kind of margin? Just some additional thoughts/questions

Hello @Nelson Fernandez ! Welcome to the Atlassian Community! You can set up the fields on the form to match custom fields in Jira. For your iPhone example, that would probably be mapped to a Jira Custom field that's tied to an Insight object.

Hello @Fausto Romano ! Welcome to the Atlassian Community! What you are showing are "Labels". It is possible, but you have to remove that label from every Jira issue that has that label. Instructions here: https://confluence.atlassian.com/jirakb/how-to-delete-a-label-in-jira-297667646.html Hope this helps

Hello GZ! Could permissions be in play? In other words: How are the Assign issues and Assignable User permissions set?

Hello, @Marco Mantoanelli I'm going to ping someone from Atlassian to see if manually doing garbage collection can help you out.

Part of the differences is where code gets executed. In server, you have an available resource for running any sort of coding (the server itself). In cloud architectures, you don't have the knowledge of where in the clustered environment any sort of coding gets run. It's a difficult problem that has extended out to…

Hello @MHassan ! According to the FAQ (link here), the Insight plugin will only work on JSM server with a license purchased before Feb 2, 2021. There's no license required for Insight on JSM Data Center as long as you're on version 4.15 or later.

Hello, @Shari Fitz-Patrick ! Welcome to the Atlassian Community! Did you create a Support ticket with Atlassian? The URL is: https://support.atlassian.com/contact/#/ It does appear there's a high volume of issues related to licensing, so please be patient. In the meantime, I'll see if someone from Atlassian can view your…

Hello, @[deleted] ! Welcome to the Atlassian Community! A big difference between Server/Data Center and Cloud is that there are no Team-Managed Projects in Server/Data Center, so you won't be tested on those on the ACP-610 exam. Reports are the same. Permissions structure are the same. Project Admins do have the ability to…

There used to be. I don't see it any more. What I recall is that the user tiers looked like the following: 0-10 users - free plan 10-100 101-250 251-500 501-1000 1000+ Something like that. If you are considering buying additional licenses and will probably exceed a "round" number, contact Atlassian Support.

I believe after Feb 15th, you can buy additional licenses as long as the total number of users doesn't make you jump to the next tier.

I do agree that @Fabio Racobaldo _Catworkx_ is the best and ultimate solution. Not only would you get separate accounts, but with time tracking turned on, you'd see how much time is spent on billable vs. non-billable.

Here are my thoughts: 1. Set up components for billable clients vs. non-billable clients. 2. Different issue types (billable vs. non-billable) This makes the onus to choose billable vs. non-billable on issue creation so it's set and you don't have to worry about it later.

Hello, @Kellee Drake ! Welcome to the Atlassian Community! The Jira API (as described in the API documentation) is http://host:port/context/rest/api-name/api-version/resource-name api-name refers to auth for authentication calls, and api for everything else api-version can use a number (usually 2) or the keyword latest…

I believe if you make changes to a workflow that's shared, the changes will apply only to the active project. They won't apply to any project that's archived.

Boy, if I only had a time machine... This Sunday it's the LA Rams playing the Cincinnati Bengals playing in LA. I feel you. I married into a "Packer family" (my wife is from Wisconsin, it's not just Green Bay, it's the entire state!)

I am a (American) Football fan, and I do watch the Super Bowl. But I have teams I root for. If those teams don't happen to make it to the Super Bowl (as what happens MOST of the time), then the Super Bowl becomes an excuse to eat food and watch the new commercials.

OK, this makes sense. Sounds like there was a change in the field configuration that affected the Meetings issue type (perhaps other ones too).

From what I see, the timeline for the total migration effort could take weeks to a couple of months at most. This effort includes: * evaluation of the seven plugins to see if there's a cloud equivalent * outline migration strategy (all-at-once vs. a couple at a time); you never mentioned how many projects/spaces/workspaces…