Robert Wen_Cprime_ Community Champion

Welcome, @Samira to the Atlassian Community! A good starting place for your answers is Atlassian University. The link is here: https://atlassian.com/university

You should be OK. The versions of Insight under question are the ones before 8.9.3 according to the security bulletin. https://confluence.atlassian.com/adminjiraserver/jira-service-management-security-advisory-2021-10-20-1085186548.html

You're welcome! Happy to help!

Hello @RJ ! Welcome to the Atlassian Community! According to this page, the original board administrator or a Jira administrator can make you the board administrator. https://confluence.atlassian.com/jirasoftwareserver/configuring-a-board-938845252.html

Hello Ian! Those are pretty much the Issue type schemes available "out-of-the-box" with Jira Cloud. You'll have to create any custom ones by selecting issue types.

That will work too. This is assuming that Deep Clone for Jira is installed.

So, to answer your questions, it depends on how your Jira admin has set creation of customer accounts. If it's set up to allow anyone to be a customer, then yes, as soon as someone replies all to the CC:, then a duplicate issue is created. If customer account creation is manual, then the reply will be ignored. If someone…

Hello, @Ravi Nanda ! Welcome to the Atlassian Community! For company-managed projects in Jira, boards are based on a shared JQL filter. For a new board, clone the filter and select it when creating a new board.

Is the "Get IT Help" service request type associated with the email channel?

Hi Wendy! Here are the documentation pages for JSM and email: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

You're going to have to talk with the person that initially set up the Jira Cloud. They would have been set up as organization admin/site admin. Good luck!

Welcome @Andrea Chiericati to the Atlassian Community! The Free plan and Standard plan do not have an SLA for uptime. Basically, that means there's no standard for Atlassian to credit you if there are repeated performance issues. Here's more info on the SLA: https://www.atlassian.com/legal/sla

Welcome, @Payline to the Atlassian Community! So, on cloud, there are several levels of administration: Organization Admins: Responsible for the sites that a domain has Site Admins: Responsible for a single site. User and group management is here Product Admin: Responsible for a product (in your case, Jira). Here is…

It looks like you are going from one LTS version to the newest one. It doesn't appear that you need any intermediate steps, but consult this upgrade matrix for more information: https://confluence.atlassian.com/adminjiraserver/upgrade-matrix-966063322.html

Ralf: Take a look at this knowledgeable article: https://confluence.atlassian.com/confkb/confluence-does-not-start-due-to-spring-application-context-has-not-been-set-218278311.html

The "wiki" is Confluence. If you have Confluence installed, you can connect the two together.

1. It looks like 8.20 was released today so the entry in "Plan your Upgrade" has to catch up.

Hello, @kashif siddiqui ! Welcome to the Atlassian Community! If both JSM and Confluence are installed internally (Server/Data Center), you should be able to connect the two by following the following…

May I inquire about the use case? If you're looking to re-assign (change the assignee) from one user to another, this is done through a bulk edit of issues. If you're looking to change everything a user has done to another user, I'm afraid that's not possible.

Hi @neha gautam ! Can you elaborate if this is for a team-managed project or a company-managed project?

OK, that makes sense. Everything @John Funk and I mentioned were really for Jira Software projects. Glad you got some resolution on this.

Hi @John Jacobs I can't answer further without seeing what you see. Any chance you can include screenshots?

By default, the person that created the board is the board administrator. He/she then can add other people.

Hello @John Jacobs ! Welcome to the Atlassian Community! Yes, I'm going to harp on permissions, just because it seems to affect all of your Jira admins. Are your Jira administrators (members of the Jira Administrators group) set up to administer projects as well (Administer Projects is set up for the Jira Administrators…

Hello @sanferbass , welcome to the Atlassian Community! Yes, you can migrate your Jira Server to Azure. Azure, (like all the other cloud providers) offers an easy way to set up resilient clustered environments for high-availability. Here's a getting started reference with Jira Data Center and Azure that may…

When I had the Scrum Master role, I put the team's Working Agreement in Confluence. I don't have the template for it (and as a matter of fact, if anyone has a good template they'd love to share, I'd appreciate it). That's one use I have for Confluence as a Scrum Master. Waiting to hear others!

For the four issues in the DONE status, was the resolution set? Jira doesn't consider them closed unless the resolution is set.

If you use the installer to upgrade Jira, assume that EVERYTHING will be overwritten. Tomcat, configuration files, everything. If you've made custom changes, you should keep backups of the following files/directories so you can perform a diff and compare. The installer will have migrated some of the settings, but nothing…

New license sales have been stopped according to this timeline. You should still be able to buy maintenance until 2024. Have you looked at https://my.atlassian.com?

Usually on a "Greenfield" installation of Jira, when starting Jira for the first time, you come upon screens to set the initial user and password.