Comments
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When anyone with an agent license accesses the portal and clicks on a request type, they'll see the following field.
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An important part of this is that when the CSR creates the ticket in JSM, they should set the "Create on behalf of" the customer account. That way, all the correspondence goes to the original customer.
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Welcome!
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I think this article might help https://www.mountaingoatsoftware.com/blog/retrospecting-with-a-quiet-team
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I don't see an email address (which is typically the user name for Atlassian accounts). Did your friend accept the invite to join your Jira cloud site?
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OK, I think you're in a Team-managed project. If that's the case, Assignable User doesn't apply. Assignable User only applies to business-managed projects. Can I see a screenshot showing you and your friend as administrators of the project?
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Hello @Fring ! Welcome to the Atlassian Community! I'd see if your friend has the Assignable User permission set.
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Did you perform a reindex?
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The certifications are role-based and function-based. So, there's no hierarchy. The "Managing Jira Projects" certification are lower in price, so they're a good starting point.
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Hello, @Ijeoma Fredrick ! Welcome to the Atlassian Community! First off, I'd say let them keep giving feedback via cards. You may want to have a one-on-one to find out the "why". Are they naturally introverted? Is it a cultural reason? If they tell you the why, work with them so they continue to provide their thoughts.…
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Me too. I remember standing in line for hours at Parmatown Mall to see Star Wars 3 times at Parmatown Mall!
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Are you on Confluence Cloud Premium? If you are, you can set up IP allowlisting so that only the IP ranges of your corporate network will allow anonymous access. Instructions are here: https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
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Power and network disruptions are definitely a concern. You also need to be in a quiet environment that is free of clutter. The proctor will want you to turn your camera around showing the work surface, the wall, the floor, and a 360 degree view. Make sure you have no disruptions while you are taking the test.
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Watching Mandalorian
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I would see if you have the Browse Users and Groups global permission.
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documentation is here: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/
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Have you looked at Halp? Atlassian owns that company and is working to integrate the Slack connection to JSM that Halp provides into JSM directly. Here's the Community article that talks about the Early Access Program that concluded and is part of…
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It runs the gamut. It's pretty much in line with the Rogers curve when there's any change. You'll have early adopters, and then mainstream, and then laggards, and finally, you'll have those you'll never convince. Those will be the last 10-15%. Don't worry about them. You may want to pick up Crossing the Chasm by Geoffrey…
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Hi @Summer Hogan ! I'm an SPC (SAFe Program Consultant). Your champions team should be at the beginning stages of the Implementation Roadmap (link: https://www.scaledagileframework.com/implementation-roadmap/). They should be training to become SPCs like myself. The next step they should do is identify what value streams…
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It works for me.
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It's working for me
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Welcome!
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The official notice from Atlassian has the list of apps. Here's the link: https://confluence.atlassian.com/jira/jira-security-advisory-2022-04-20-1115127899.html
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One of the keys to success of Agile development is having "self-managed, cross-functional teams". That means that the team decides what they need to do and how to get there. The team can decide what criteria meets their Definition of Ready so they can start work, and they also decide what criteria meets their Definition of…
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Have you asked your question in the Atlassian Developer community forums? That's a little more specialized and may give you the answers you seek. This community is more general purpose. https://community.developer.atlassian.com
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Those were the "obvious suspects". I have no other ideas, sorry.
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Hello @Roberto Jr. ! Welcome to the Atlassian Community! Here's the FAQ from Atlassian University which shows how to purchase and redeem vouchers. https://university.atlassian.com/student/page/877162-training-credits-faq?sid=657d9a1f-a9d0-4858-b845-615ab6bb3850&sid_i=1
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Hello, @Zafar Mahmood ! Welcome to the Atlassian Community! There are few free Jira and Confluence basics courses in Atlassian University. Feel free to have a look. https://university.atlassian.com/student/catalog/list?category_ids=21734-free-training Hope this helps!
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So, because you're on the Standard plan, you won't have Advanced Roadmaps (and its capacity planning feature) available to you. Here's a listing of Marketplace apps that might help you with capacity planning. https://marketplace.atlassian.com/search?query=capacity Hope this helps!
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If you're an organization admin or site admin, go to https://admin.atlassian.com Find the site in question. Click on the more actions (the three dots) and then select View Billing The billing page will show the products for that site and what biling tier.. Here's an example from one of my demo sites.
