Robert Wen_Cprime_ Community Champion

How is the sub-task linked to the Epic? Are you using Epic Link I believe {{issue.epic.*}} only works with issues linked to Epics using Epic Link.

Enterprise does offer enhanced support including a dedicated support team and phone support. I'm not sure if guidance on configuration is covered. There are also Solution Partners (full disclosure: I work for one) that can also offer that kind of guidance.

What's the database (vendor and version) that you have connected to your Jira? You may need to upgrade the database first before upgrading Jira. It also seems that you can't connect to your database.

Just out of curiosity, does the automation create the subtask? Do we know if the subtask is being created? The first one should be {{issue.summary}} The middle one should probably be {{issue.epic.key}} just to see if you're linking correctly. Here's my reference on Smart…

Hello @jennifer miller ! Welcome to the Atlassian Community. What I believe your former employer was using was a Marketplace app that took the Jira Epic and renamed it as Feature so it would work with SAFe. They then could create a "Program Epic" issue type and place it above Feature using Advanced Roadmaps or Structure.…

Yes, whatever name you give the JSM project, that's what will show as a "tile" on the Help Center portal. Clicking on the "tile" takes them to the individual portal. There can also be separate URLs for the individual portals.

hello @valentin_perez . Welcome to the Atlassian community! It's one portal per JSM project. So, each business unit would be a JSM project. These portals would then be tied together in the Help Center portal.

Sorry, @Gregory Kremer . Nothing comes to mind.

Hi @Alexis Evans As an Agile enthusiast and Scrum Master in previous gigs, I like looking at the overall approach as a series of experiments to see what resonates with your team. Incrementally apply changes and see if doing so helps your team. Here's some things, based upon tool. JIra: 1. Really watch when you stop the old…

Hello @foobarspameggs ! Welcome to the Atlassian Community. You should be able to use the generic Jira REST APIs to update issues. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

Even if you had unlimited agents, there are current user limits per site (currently 35.000, but growing).

Edited this answer. @John Funk is correct. It is issue type schemes. Stupid decaf coffee! :)

You have to make sure the specific issue type is applied ONLY to the issue type scheme that is associated to the single project and no other issue type schemes.

Hello @grantnpowell . Welcome to the Atlassian community! Depending on your actions and how you connect to the Bitbucket server instance, you may need to set up an SSH key, App password, default password. This page breaks it down. https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cloud/…

Can you show a screenshot of the customer notification settings?

Users cover those that have Application Access (occupy a license) for products in a cloud site. This breaks down to product users (have Application Access), product admins, and site admins. Within Jira Service Management you can have customer users per project. Customers shows all customers that have either created an…

Unfortunately, no, @[deleted] . There is a multimedia macro, but it is being deprecated with no followup solution.

The only way I know to migrate issues from a team-managed project to a company-managed project is through a bulk move to the new company-managed project. Order is probably going to be dictated by how you have your list of issues ordered from the search. I'd make sure the workflows between the older team-managed project and…

You should probably contact the app vendor. Support information is below https://marketplace.atlassian.com/apps/24982/scroll-word-exporter-for-confluence?hosting=cloud&tab=support Good luck!

@Adam Beck Have you taken a look at the resources on the vendor's site pertaining to Cloud migration? https://help.k15t.com/scroll-word-exporter/latest/server/migration-path-182785529.html https://help.k15t.com/scroll-word-exporter/latest/server/migrate-export-templates-using-the-atlassian-migration-assistant-193397199.html

Which app? If you identify it, we could probably give more assistance.

Welcome, @Gabriela Costa _Appfire_ ! Are fado those incredible egg custard tarts?

Welcome! Is fado those incredible egg tarts?

Jira has several levels of administration. A project admin has the ability to change things for a project including limited modifications to the workflow. One of the conditions for workflow modification is that it can't also be used by other projects. Jira admins have more global privileges including creating new status…

Hello @Somya.mehra ! Welcome to the Atlassian Community! Because you mentioned that the workflow is used by other projects, I'm assuming that the configuration is related to company-managed projects. Basically, you need to create your own workflow that's a clone of the current workflow. Make your changes to the new…

Hi Staci User administration for Bitbucket isn't done on the Atlassian Cloud admin page. (admin.atlassian.com). It's done on the standard Bitbucket page (bitbucket.org) Some docs here may help: https://support.atlassian.com/bitbucket-cloud/docs/manage-your-plan-and-billing/

Happy to help!

Happy to help! Please don't forget to mark this answer as "Accepted". Thanks!

Think of it this way: Migration is a complex process in terms of both Jira data and 3rd party app data that brings with it a lot of risks. For some of these risks, Atlassian has released newer versions. For you to upgrade your server to those newer versions, your maintenance must be active. Anyway, you can get yourself…

Thanks!