Divyanshi_l93l99 Atlassian Team

Hey @Tim, Thanks for your question. We previously used an Atlassian Cloud service for fetching example form templates, but have now integrated this directly into the app. The external service will be decommissioned by the end of April, which means older ProForma versions using the Cloud service will lose access to the…

Hi @Neil Gower, thanks for your question. ProForma will still require a paid license if you do not have a valid Jira Service Management Data Center license running on version 10.3 or later.

Hey everyone, we appreciate your feedback and will share it with the team. The next LTS versions will be Jira Software 10.3 and Jira Service Management 10.3, scheduled for release in December. Additionally, support for Jira Software 9.4 and Jira Service Management 5.4 will be extended until January 31, 2025.

Hi @srilatha konda, Thanks so much for your question. Currently automation should allow you to do this. First step would be to check the logs for the automation rule and check if it was triggered or if any error occurred. Otherwise you can refer back to the automation documentation and see if the rule is correctly setup…

Hi @Tony Montana, Thanks so much for your question. Currently there is no such feature that allows you to see the individual notification settings of each shared participant of a request. The best next step would be to lodge a feature request here https://jira.atlassian.com/. Thank you, Divyanshi Jira Service Management

Hi Rafal, Thanks for your question. Unfortunately we currently don’t have something like that. If you’d like to create a feature request you can go to the following link https://jira.atlassian.com/secure/Dashboard.jspa . Also you could have a look on the Atlassian Marketplace through this link…

Hi Виктория, Thanks so much for your question. To further understand your request, can we get more details on what your desired outcome is (for instance, an example) and the version of JSD you’re using? It’s possible that you’re on a version that might not provide configuration for this. From version 4.7.0 you can look at…

Hi Anna, Thanks so much for your question. Apart from the permission workaround you’re currently using we don’t support this for an individual portal. There is an existing suggestion ticket that best fits your description: https://jira.atlassian.com/browse/JSDSERVER-4648 If this is the case, you can vote, comment, and…

Hi Markus, Thanks for reaching out to us. The characters you see are an intended part of the email template. They are used to section out the email. Thank you, Divyanshi Jira Service Desk ps. please hit the ‘accept this answer’ button if this answer is correct

Hi Herr_Support, Thank you for your question. Could you please provide further details around your request, including which version of Jira Service Desk you are using and whether it is Cloud or Server? Thank you, Divyanshi Jira Service Desk Team

Hi eqzjr, Thanks so much for your question. It would be great to get a few more details on what type of user access you want to restrict. Then we should be able to help guide you. In the meantime, you can read more about the various roles and user types within Jira Service Desk here -…