Thorsten Letschert [Decadis AG] Community Champion

Hey @Ivan Hanak, While there might be additional options in the future, as of now, your app license tier always matches the parent product's tier. A common way to address this currently is to adjust the overall pricing accordingly if your target group of actual users is significantly smaller (here: admins only). However,…

Really exciting step for Jira teams 👏 Native formula fields will already cover many everyday use cases. From what we’re seeing, teams often start simple here and then quickly run into questions about roll-ups, reuse, or cross-work item logic. Curious how others are thinking about this already? I captured a few of those…

@M Chandra Shekar Some interesting takes. I'm particularly curious about #1: how do you/or your automation rule decide which component is the "right" one, then? Will the user be notified of what happened and why? 

Just made my first few attempts and I like where this is going! I'll definitely continue exploring these new possibilities!

I'll go for "it depends". ☺️ TL;DR version: the question of whether to use Epics or not in your case should not depend on whether you want these to be shown as cards. I'd come from another angle: I assume you've chosen the Epic type for a reason, e.g., to organize a larger piece of work (a set of tasks)? These Epics are…

Since your screenshot is showing icons for Epics and Subtasks, can you verify that actual Tasks are missing on the board, or are we talking about work items of type Epic or Subtask (hierarchical higher or lower items)? The latter are not shown on a team-managed board: From left to right: * Board view - two work items -…

In that case, I'd go for Filters or the column configuration accessible via Configure board. And (though it might be too obvious) ensure that the additional items showing up in JXL actually belong to the project. While the board can only show items from the project, a JXL sheet can show additional items using JQL or a…

Hey @Natalie Keane Could you provide some additional details about the board in question, e.g. * business vs. software project * team-managed vs. company-managed * etc. Those bits and pieces might help narrow down your request. If all work items in a specific status are not shown, I'd suspect an unmapped status regarding…

Hey @Miguel Ángel Planas Labrador, Since I'm also running into this regularly, could you please verify, if the information in question is shown once you click "Show details"? Regards from Germany, Thorsten

Hey @Dina Whelan What a coincidence. I'm part of the team behind sumUp and just saw that you've already engaged with our support team. I'll update the thread accordingly as soon as we've figured out the problem together. Regards from Germany, Thorsten

Hey @Dina Whelan , Where exactly are you trying to "copy and paste" the query? I'm asking, since the default Filter Results gadget in Jira Cloud depends on a saved filter (or query). Regards from Germany, Thorsten

Hey @Anna Voiniush In order to rule out an actual bug, you could try the Permission Helper (either via command palette CTRL+K or accessing %yourSITE%/atlassian.net/secure/admin/PermissionHelperAdmin.jspa) and make sure the user in question has the "Assignable User" permission in your space of question. Obviously, your user…

Looking forward to the "Beyond the Basics" one!

Filters are where the "fun" starts! I usually have at least one that incorporates something like this, so nothing gets lost, and use it on a dashboard: updated < startOfDay(-7)

Hey @Tobbe Wilson If you're already using two products (Jira & Confluence), you might want to have a look at the Teamwork Collection here: https://www.atlassian.com/collections/teamwork/pricing The Standard plans come with proper permission management. What exactly confuses you regarding the pricing? About how many users…

Great overview! Thanks for your efforts.

Hey @Carlotta Meyer Acker e.V. , Interesting take. However, to me, it's not an "either or". While Rovo perfectly fits in content discovery use cases as you've described, I'd still go for labels when it comes to deterministic filtering or automation, since labels are explicit(!) metadata and still used for: Page Properties…

Hey @Lieselotte Swinnen Great question. To confirm, I understand your use case: you're not planning to run sprints per application, correct? If so, I'd go for the "one project" approach, due to several advantages: Single backlog, single sprint, single source of truth Timeline, sprint planning, reports → work out of the box…

Great summary!

Hey @田中優貴 , From your description, I'd recommend giving Jira user properties a try - see https://support.atlassian.com/jira/kb/display-additional-information-with-user-property-custom-field-in-jira-cloud/. While I haven't played around with these for quite some time, this should enable you to * store dditional information…

Hey @Marco Anjelski Alright. Have you also checked the space settings of your service space in question, ensuring Customer sharing is also enabled here? If you're all set configuration-wise, I might have found another clue just now: Within the JSM-related entries from the official Atlassian Cloud changes Dec 8 to Dec 15,…

Hey @Marco Anjelski There is a global setting within the Jira admin settings -Jira Service Management configuration (%yourSite%.atlassian.net/jira/settings/products/jira-service-management-configuration) that reads: * Should new requests automatically be shared with a customer's organization? Here you can choose between: *…

Hey @Muhammad Salman Babar , Seems like there is a confirmed issue that's currently being investigated and tracked via https://trello.status.atlassian.com/. You can subscribe to updates there to stay informed. Regards, Thorsten

Hey @Sahil Salaria , Seems like there is a confirmed issue that's currently being investigated and tracked via https://trello.status.atlassian.com/. You can subscribe to updates there to stay informed. Regards, Thorsten

Rolling out Loom across our different teams has genuinely transformed the way we communicate. Taking our app development as an example, instead of writing long explanations or documenting every new feature step-by-step, we now share quick videos that show updates in motion. It’s faster, clearer, and far more engaging. What…

Hey @Matthew Stein , As already stated, the editor currently only supports semantic headers. Although there is an official request for you to vote and watch (https://jira.atlassian.com/browse/CONFCLOUD-46077), the overall traction on this suggestion does not appear very promising, admittedly. Nonetheless, watching will…

Thanks for helping out, @Matteo Vecchiato!

Hey Hermann.B@eppendorf.de While I'd probably go for @Dave Mathijs's suggestion when using built-in features only, if you're using a workflow app (or are considering using one - see https://marketplace.atlassian.com/search?query=workflow), there might be an even more elegant way by: * Removing the date picker field from…

Hey @Jeremiah While "Creator Lite" is no longer available, a combination of using a password (video level) and public link expiration (workspace level) might provide some flexibility for your use case. Regards, Thorsten

Great read. P.S. Cert me!