Caroline R Atlassian Team

Hi, Beverly! We have added your new account back to the workspace, could you confirm if you are able to access it now? Thank you. Kind regards, Caroline 

Hi, @Beverly Fay! Thanks for your confirmation! This won't cause any problems to your Trello account :) I have disassociated your email from the workspace. Now you should be able to create a new Bitbucket account using this address. You can access the following link and sign up for your account: * https://bitbucket.org…

Hi, @Lyle Taggart! Welcome to the community! In order to change the ownership of your repositories to a new bitbucket account, you have 2 options: 1. You can either transfer the repository ownership to a new account (the transferred repository loses all access groups and doesn't inherit the destination account's default…

Hi, @Art Hanson! Thank you for reaching out to Atlassian Community! Yes, there is a way to give default access to new repositories to admins under a workspace. You can either create a new group or edit an existing one. Please follow the next steps to set this configuration on a group: * Open the workspace you want to…

Thanks, @Bridget! Timezone 1 for me :) 

Hi, @tasnim_fabiha! Welcome to the community! Checking the repos you mentioned, I confirmed they are Mercurial repositories. So this is the reason you can't see these repos anymore. We deprecated Mercurial repositories and features last year: * https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket However,…

Hi, @Beverly Fay! Welcome to the community! I reviewed your request and, checking the account you mentioned, I can see this is linked to a workspace that has been converted from a team account. Bitbucket has removed the ability to log in using a team account so that's why you are not being able to log in now. In order to…

Hi, @Yekutiel Katz! Welcome to the community! To give you some context around the git GC process, Bitbucket triggers a garbage collection on the repository after each push, however aggressive GC is triggered by Git once the unreachable/dangling objects become older than 30 days. For this reason, there is no need for us to…

Hi, @Ron Yehuda! Welcome to the community! Indeed, Bitbucket doesn't add the pull request if the commit is part of a pull request. In this case, would you like me to create a feature request to request the implementation of this field to the payload? If you are not familiar with our Feature Request Policy, you can read…

Hi, @Peter Manoharan! Thanks for getting back to me! It's not possible to create a pull request across repositories. Pull requests are only possible within a repo or to the parent (if it’s a forked repository, not sure if it's your case). However, if you would like to execute the Pipeline in one repository based on a…

Hi, @joseph.masini! Welcome to the community! In order to further investigate this issue, could you please confirm if the issue turns up anywhere else in Bitbucket? ie, if you try to use a Smart commit, does it populate as a smart commit? Please, feel free to share any additional information about this case. Thank you.…

Hi, @ben_walford! Welcome to the community! If I understood your question correctly, you would like to authenticate the webhook destination servers, is that correct? If that’s the case, unfortunately, we currently don't have a way to do this as this feature is not available yet. We do have a feature request for this as you…

Hi, @Diego! Thank you for reaching out to Atlassian Community! In order to further investigate this issue, I will need some additional details. Could you please: * Share the exact steps you took to reproduce the problem? * Confirm that the "View development tools" permission on the Jira project is enabled for you? (Project…

Hi, @Phani! Sure, no problem! I sent you a new recovery email, could you confirm if you received it and were able to access your account? Kind regards, Caroline

Hi, @SeeHigher! Welcome to the community! The account ownership of Personal non-managed accounts is verified based on the Primary email address associated with the Bitbucket Cloud account, this also includes the Primary billing user email address in case it's different from the primary email on the account. Also, if you…

Hi, @sumit_mohanty! Welcome to the community! In order to request the two-step verification recovery email, you can follow the next steps: * Access http://bitbucket.org * Then, inform your email and password to be redirected to the Two-step verification page: * Click on Forgot code? * You will be redirected to another page…

Hi, Mohit! Allow me to reply to each of your questions directly and feel free to share any further questions or concerns about the information I will share with you. Could you please confirm that the Bitbucket policy of not supporting "arbitrary" HTML tags deviates from classic/legacy GIT markdown support? I confirmed with…

Hi, Levi! Yes, you should feel safe deleting the branch after the merge. The only reason to keep this branch after a merge is if you plan to make any more changes to the same branch, which I believe it's not your case. Kind regards, Caroline 

Hi, @Andree Holz! Welcome to the community! You can't use the same key between accounts. You must create new keys for each individual Bitbucket account. In this case, I would suggest you add this SSH key on this Jenkins user (not as an access key to the repository) and give them read access to the repositories you need.…

Hi, @Shane McNamara! Theoretically, since you are not using a docker service in &buildDeploy, it should give you the full 7 GB for the build container. In this case, we will need additional details to further investigate this issue: * Could you please confirm if the yml file you shared is the full yml that you are using? *…

Hi, @moritz_matchory_com! You are right in your assessment here. The caches are not cleared if a build fails, that is true. You can find how a cache is saved, restored, and cleared here: * https://support.atlassian.com/bitbucket-cloud/docs/cache-dependencies/ Also, you are right about the scenarios in which there is no…

Hi, @Ray Lin! Welcome to the community! Thanks for reporting this issue. I have created a ticket for our support team to investigate this case. You will receive an email with this information and they will contact you to work on that. Kind regards, Caroline

Hi, @Levi.Wallach! Thank you for reaching out to Atlassian Community! It's not possible to recategorize a branch to be a release branch, however, you can create a new release branch and merge this not categorized branch with the release one. I hope this helps, but in case it doesn't, please feel free to share additional…

Hi, @IT WADIC! Welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the email for some internal…

Hi, @Rahul Soni! I'm glad to know the email worked, thanks for your confirmation! About the recovery codes, unfortunately, this method is currently not working, but we already have an open bug to fix this issue: * https://jira.atlassian.com/browse/BCLOUD-21107 If you are not familiar with our Bug Request Policy, you can…

Hi, Anmol! Thanks for the additional information. It seems to be a problem with cached passwords. Could you please remove all the passwords related to Bitbucket that are stored on your machine? Also, you can either create an App Password or an SSH key to authenticate to the remote Bitbucket repositories. In order to create…

Hi, @Phani! Thank you for reaching out to Atlassian Community! I reviewed your request and, checking your account, I confirmed that you requested the two-step verification recovery by selecting the “Forgot code?" option. Then, after 24 hours, Bitbucket sent you the two-step verification recovery email. So, could you…

Hi, @srikanth kurma! Welcome to the community! I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. This can occur when the system tries to send an email and the account does not exist yet, it's not activated, or it rejects the…

Hi, @Erwin van Kester! Welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to your address. So, I removed your email from this suppression list. Could you please confirm if you receive the Bitbucket notifications now? Kind regards,…

Hi, @Kirk Stevens! Thank you for reaching out to Atlassian Community! Our team is currently investigating and working on addressing this issue "PR outdated comments are not showing on the UI" as a matter of priority. We will be providing further updates on https://bitbucket.status.atlassian.com/. We sincerely apologize for…