Caroline R Atlassian Team

Hi, @vibbix! Welcome to the community! If you're looking for public repositories, the Software Heritage archived all the public repositories and made them available here: https://bitbucket-archive.softwareheritage.org/ If you're looking for private repos, we can help you recover them. I have created an internal ticket for…

Hi, @Antanas Samkus! Welcome to the community! Before we start, I would like to confirm that I've properly understood what is happening on your side. Feel free to correct me in case I have misunderstood something here. Apparently, you are cloning a repository through VSCode, then your terminal opens during this process and…

Hi, ludions! Thanks for your confirmation, I'm glad to know everything is working fine now! Kind regards, Caroline 

Hi, @Shaik Moulali! Welcome to the community! We currently don't have an option to bulk delete stale branches through UI nor through CLI. However, you can create a bash script locally to bulk delete those branches. We have a couple of suggestions that you can follow to achieve your goal: * If you have a list of branches…

Hi, @Raju Prasad, I would like to ask if you could please create a new question for your issue, providing details on the errors you see and also whether it concerns a Bitbucket Cloud or Bitbucket Server repo. We generally encourage users to create a new question for their issue instead of posting on someone else's…

Hi, ludions! Welcome to the community! I confirmed that your Bitbucket account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing from you. Kind regards, Caroline

Hi, @Disorder316! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Just in case someone else would like to create a…

Hi, @Daryn Clarke! Thank you for reaching out to Atlassian Community! As we will need to access the repository to remove this lock file, I went ahead and created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a…

Hi, @[deleted]! Thank you for reaching out to Atlassian Community! About the first part of your question, if you are referring to the ssh from Repository settings > SSH keys under the Pipelines section, then I would like to ask you to confirm if your Runner is up to date with the latest version, as we have released support…

Hi, Ramesh. Thanks for the information! In order to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket. Just in case you haven't received it,…

Hi, Paul! Thanks for your confirmation, I'm glad to know everything is working as expected now! Have a great weekend and holiday season too! Kind regards, Caroline

Hi, @Paul Swarnapandian! Welcome to the community! I noticed that your Bitbucket account was created last month. In this case, could you please confirm if you are using your regular password or an App password to authenticate? The reason I'm asking this is that we announced in June that we are phasing out the use of user…

Hi, @Firdaus Aga! Welcome to the community! Unfortunately, this functionality is not available. Currently, we have a feature request for this as you can see in the link below: * https://jira.atlassian.com/browse/BCLOUD-20175 I would suggest that you add your vote there (by selecting the Vote for this issue link) as the…

Hi, @Arundathi. Thanks for the additional information. By the error message you shared here, it seems you might have tried to change the email address multiple times. So after 24 hours, you should be able to change your email again, and now that we have removed the block from the server (in our first response), you should…

Hi, Dominykas. Thanks for the additional information. The commands you have run have performed a local GC on your repository. However, the GC will just remove dangling commits and repack your repo, but it won’t affect the repository size that much. So, in case you want to decrease the repo size, you could for example…

Hi, @nishadi.nuwanmini! Welcome to the community! Currently, it’s only possible to download all or none of the artifacts, however, we understand that it would be a useful feature to allow users to decide which artifacts they want to download in the step, so we have created the following Feature request: *…

Hi, Juan Carlos! Thanks for getting back to us! Indeed, this is expected. I'm glad to know this is working! :) Kind regards, Caroline

Hi, @George Karpouzas! Thank you for reaching out to Atlassian Community! Could you please run your git command using the verbose mode, so we can see what’s happening during this process? You just need to add the flag -v to the end of your command: git push -v Also, you mentioned your ssh, so I understand you are trying to…

Hi, @Dominykas Vilipas! Welcome to the community! I run the GC against the repository that was showing 2.43 GB, however, the size hasn’t changed. Could you please confirm the steps you have followed to decrease the repo size? Looking forward to hearing from you. Kind regards, Caroline

Hi, @Sanket Sutar! Welcome to the community! The first thing you’ll need to do is to migrate from ClearCase to Git. Once the migration is done, you can import the repo to Bitbucket and the history should be imported as well. Could you please clarify if by labels, do you mean tags? In any case, the first step should be to…

Hi, @Grant Russell! Welcome to the community! I’m afraid that it is currently not possible to rename a build. In this case, I created a feature request to add this option: * https://jira.atlassian.com/browse/BCLOUD-21538 I would suggest that you add your vote there (by selecting the Vote for this issue link) as the number…

Hi, @jcrphx! Thank you for reaching out to Atlassian Community! I tested cloning a public repository and it didn’t ask me for a password, so in order to further investigate what's happening on your side, could you please share the following information with us? * The repository URL, so we can confirm if there is something…

Hi, @Dorin Zohar, We are not experts in python, but we performed some tests and managed to create files using os.system in Bitbucket, so we believe this is not a permissions issue. In this case, we will share the steps we have followed: bitbucket-pipelines.yml definitions: steps: - step: &run-test script: - python…

Hi, @Arundathi! Welcome to the community! I checked our logs and confirmed that the email you used to create this question had a block on the server that prevented emails from being sent to you: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's…

That's, awesome, Sergey! Thanks for your confirmation! Kind regards, Caroline

Hi, @leonlombard! Thank you for reaching out to Atlassian Community! The “Something went wrong" message usually comes with a 5xx response that shows a Sentry ID code. This code may give us some indication of what is causing this issue. In this case, could you please follow the next steps to find the Sentry ID, so I can…

Hi, @Sergey Storchay! Welcome to the community! Could you please confirm if the Bitbucket account you are trying to access is linked to the email you used to create this question? If that’s the case, I confirmed it was inactive, this happens when the account is not accessed for a long time. In any case, I have enabled this…

Hi, @Johnny Evans! Welcome to the community! It seems you are affected by a known bug in which users do not appear in the 'User picker' (reviewers) list in some situations: * https://jira.atlassian.com/browse/BCLOUD-20813 Our development team will post an update on the bug report when this is fixed. If you are not familiar…

Hi, @Dorin Zohar! Welcome to the community! In order to further investigate this issue, could you please confirm: * What is the exact error you are getting when running the test script in Pipeline? * How are you running the test script in the Pipeline? Could you please share the syntax of how you are running it? * Will it…

Hi, @sowmyanx! Welcome to the community! In order to trigger a CI job in Jenkins after a pull request is merged in Bitbucket, you can follow the next steps: * Open your repository > Repository settings > Webhooks * Click on Add webhook * Add a title and the URL * Under Triggers, select the Merge option * Click Save In case…