Victor Law - Ricksoft Community Champion

Hi @Audrey Eikner Yes, it is possible, and you will need to automate that with Jira Automation and smartvalue as listed below: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-plus-unit--- Thank you.

Hi @Ashir Afzal Could you check if Epic is enabled on your Kanban board's card details section? You can find the View settings dropdown menu in the top right corner. Thank you.

Hi @Andrew Fleming I suggest you create a personal Jira dashboard with a few gadgets based on the category or prioritized tasks. You may refer to the list below for the full list of native Jira Dashboard gadgets: https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ You may consider…

Hi @Karin Kennergren As long as the custom field is not deleted, the values and history will remain in the Jira Cloud environment. You may archive the values no longer used to prevent the user from selecting them. Achieving a field value will NOT remove the history, and the Jira issue will remain searchable. Alternatively,…

Hi @Glen Foster There is no native way to generate a weekly time-logged report in Jira. However, you can try the following apps in the marketplace that could potentially meet your requirements: * Tempo Timesheets * eazyBI Reports Thank you.

Hi @Rudy Rohde Sorry for the confusion. It is not supported by the integration between JSM Cloud and OpsGenie. I found the following Atlassian feature request: https://jira.atlassian.com/browse/JRACLOUD-74841 Thank you.

Hi @Rudy Rohde I would suggest creating and linking the Jira issue within the same Automation rule when the Escalation Jira issue is created. Thank you.

Hi @Suyash Singh All the fields under the Description fields section will always appear (with and without value). In this case, it is impossible to configure fields to display under the Description fields section when a field is not empty. Thank you.

Hi @[deleted] You should be able to clone and add the value from a multi-user picker field with the Manage Watchers action in Automation: Add the Manage Watchers action to the Automation with the following SmartValue under the Add these watchers: {{issue.customfield_<<SupportingPersons-fieldID>>}} Please update the…

Hi @Merge There is no Customer role/user account type in Jira Software. All users are considered licensed users for Jira Software. Thank you.

Hi @Anthony Delprete For authentication via OAuth2, Jira must run on SSL. If you are testing integration with Jira via OAuth2, you can create a self-signed SSL certificate. Thank you.

Hi @Sindhuja Pathuri Can you provide the use case for not having a backlog but utilizing the Scrum project? It is not a usual practice in Scrum not to utilize Product backlog. Thank you.

Hi @Wan Ahmad Mustaqim Bin Wan Azmi There are a few configurations that could enable the field to be required: * Workflow's Validator, as mentioned by @John Funk * ScriptRunner's Behaviours Thank you.

Hi @Santhosh Raj Where to find the Backup for downloading it ? It looks like the first automation request has been completed successfully. The backup should be generated and found under the Jira backup page. Sometimes, it might take a while for the backup file to be completed and found under the Jira backup page. If the…

Hi @Santhosh Raj , You will need to work with your organisation's network or DNS team to add the TXT record to the domain DNS host for verification. Here is a complete guide on how to get the domain verified. https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/#Verify-over-DNS Thank you.

Hi @Wouter Spaans (Planning) As of today, the Jira native mobile app does not support the customer portal and is mainly for agents. Here is the feature request from Atlassian: https://jira.atlassian.com/browse/JSDCLOUD-9763 Thank you.

Hi @Sneha Kona 1. Will all those private atlassian accounts of other products of my jira users also get charged for "Atlassian Access". All the Atlassian accounts with email addresses from your Atlassian Access's verified domains become managed accounts, which will be charged by default. You must manually assign user…

Hi @Steve Morales Have you tried creating the Jira issues via CSV import? https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ Creating the Jira issues via CSV would make more sense if you have the data ready to be created in bulk. Thank you.

Hi @Samrat Ghosh Atlassian has the automation limit published for all the Cloud environment packages as below: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/ In this case, you will need to upgrade to a higher user tier/package and optimize the automation rules.

Hi @Alexandra Skinner The missing account could be hidden due to the default Status filter on the Atlassian Access page, which most people might have overlooked. However, if you have already checked the deactivated filter and still cannot find the account, I suggest contacting Atlassian Support for verification. It's…

Hi @Alexandra Skinner The user account likely exists on the Atlassian Access level, and they might have created the account for other Atlassian Cloud products or sites. However, Atlassian Access's organization admin seems to have deactivated that account. I strongly suggest you contact the organization admin to verify the…

Hi @omar.wehbe Can you try using the following Smart Value? * {{Parent.summary}} Thank you.

Hi @Jamie Edmondson I recommend configuring the required field under Workflow Validation on the Workflow Transition screen. Here is an example setting a required field on the Close issue transition: https://confluence.atlassian.com/jirakb/how-to-make-a-field-required-before-closing-the-issue-1236928291.html Thank you.

Hi @Santhosh Raj Since you are getting HTTP 401 and 403, it is likely due to the API token you copied is not encoded as listed in the community post under the preparation section: Thank you.

Hi @Simon Sattes Unfortunately, Confluence Cloud's anonymous access is only available for the Standard, Premium and Enterprise plans. https://atlassian.com/software/confluence/pricing Thank you.

Hi @Susheela_Kushwaha It is possible to disable an option in a Select list custom field. It will NOT affect the existing Jira issue filter, and users can still search for the disabled option on the Jira issue navigator. Thank you.

Hi @Apryl Harris Renaming a Jira issue type used in the environment is NOT recommended, as it will affect the existing Jira issue filters and the existing structure in the environment for all the projects, especially for an organization with multiple departments/teams that utilize Epic for other purposes. Thank you.

Hi @MUHAMMAD MUZAKKIR BIN ABDUL MALEK Based on the provided screenshot, both users are the Service Management agent. Customer user accounts should not have the Jira Service Management access list under the Applications column on the user management page. Please remove the customer user account from the jira-service-desk…

Hi @MUHAMMAD MUZAKKIR BIN ABDUL MALEK It will be easier to identify the differences if you log in with a dummy account without any license granted. JSM Customers do not consume any license; they can only access, create and comment on a Jira issue/request via the customer portal. They will not be able to access and navigate…

Hi @Yin Liang_XDevPod Since you use the following parameters, it will clone all the fields in the source Jira issue. (CloneIssue.FIELD_COPY_FIELDS) : AbstractCloneIssue.COPY_ALL_FIELDS, You may add a script to set a new value in the Summary field after the clone action as a workaround. Alternatively, you can implement a…