Victor Law - Ricksoft Community Champion

Hi @khushboo_puri It is recommended that Jira and Confluence be upgraded to the latest long-term supported version to ensure that minor version upgrades make it easy to patch any critical security vulnerabilities. You may refer to the following document for more information:…

Hi @kumar What is the use case scenario for this? Do you want to check if there is any attachment in the Jira issue only? Perhaps you may consider setting a validator with ScriptRunner to ensure an attachment is required on a workflow transition.…

HI @Darby Kim It would require reviewing the permission schemes on the other projects, as some projects in Jira might allow any logged-in users to browse or edit. Hence, I would strongly recommend not only granting a user access to a project but also reviewing whether there are any projects that are publicly accessible…

Hi @Jimmy Laria You will need the Jira administrator access to edit the Resolve Screen, as it might be shared across multiple projects or workflows. I would strongly suggest you check with your Jira administrator to edit that. If you are the Jira administrator, you should edit the workflow to identify the screen currently…

Hi @Gene Johnston Unfortunately, the free version of Confluence Cloud does not support Anonymous access. You may refer to the following page for reference: https://www.atlassian.com/software/confluence/pricing Thank you.

Hi @Annalaura Di Nunno I would suggest having two different workflow statuses for similar requirements: * Resolved - Customers/users can still comment after this ticket is marked as resolved * Closed - Customers/users will no longer be able to comment or edit this ticket by setting the following properties in the workflow…

Hi @Mahanth Prudhvi P Have you tried to expand the field for additional configuration as below? Please refer to the following screenshot. Thank you.

Hi @Yuliia Vyborova Can you edit and check on the post function below that sets the label? The error might be caused by the following function instead of the deleted resolution value. Thank you.

Hi @Susheela_Kushwaha In my experience, the native Jira REST API URL must be changed after the URL on the Atlassian site is changed. Hence, it is highly probable that it might affect the REST API utilized by PowerBI as well. If you subscribe to the Premium or Enterprise package, it is recommended that you perform a quick…

Hi @Yuliia Vyborova As @Bhanu suggested, you might have a Workflow function configured to set one of the deleted resolutions on the Resolve transition. Thank you.

Hi @Arturs Kalnins You can consider creating automation with a Scheduled trigger with JQL that checks if any tickets have been closed after a month. https://confluence.atlassian.com/automation/jira-automation-triggers-993924804.html#Jiraautomationtriggers-scheduledScheduled Thank you.

Hi @Vikram Singh Rathor It is strongly recommended to refer to the following document for the user creation Atlassian Guard/Access: * https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-post *…

Hi @Sebastián Durán It is possible to extend the existing JQL query with an additional Status field: resolution = Unresolved AND Organizations = "Org" AND status != Closed It is strongly recommended that you go through the JQL query document to understand better how to construct a JQL.…

Hi @Gabi DAbato I strongly suggest you check for a warning in the email processing log to identify the specific reason why the email is not being converted into a Jira issue. https://confluence.atlassian.com/jirakb/how-to-download-email-processing-logs-for-jsm-email-handlers-1188420551.html Thank you.

Hi @Gabi DAbato Welcome to the Atlassian Community. Have you tried to add the email address to the JSM's allowlist? https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/ Thank you.

Hi @Andrei Kiselev I suggest checking if the user account has a privacy setting that restricts it from being shared with the public, which might affect whether the email address can be retrieved. https://confluence.atlassian.com/cloudkb/profile-visibility-defaults-for-atlassian-accounts-1116292287.html Thank you.

Hi @priscilla clayton Yes, it is possible. You can contact Atlassian Partner, as they can provide a discounted price up to a certain amount. Thank you.

Hi @Jo-Lee Bertrand I think you can create a single-user picker custom field and an automation rule as below: {{initiator.accountId}} Please note that this automation rule will be triggered whenever a Jira issue is updated, and it might use a large amount of the monthly Automation usage.…

Hi @Enrique Guerra Millan Yes, Jira Automation has an option that allows round-robin assignments for a list of users in groups or project roles. Thank you.

Hi @Klebson Carneiro Do you know which Agile board you are referring to? Kanban or Scrum board? I suggest you check on the associated Jira filter and the status mapped to the Agile board's column, as these are the common scenarios where created Jira issues are not showing on the Agile board. *…

Hi @Amy Lambden Data will only be deleted from the origin data residency after it is successfully moved to a new data residency location. The Atlassian team will do a data backup. However, you must request the data residency move to the Atlassian team in advance. Here are the steps stated in the Atlassian official…

Hi @Jason Chayer Jira does not support a direct project conversion from a Team-managed to a Company-managed project as of today. However, you can create a new Company Managed project and bulk move all the existing Jira issues in the Team Managed project to the newly created one.…

Hi @Bernice Knowler The Jira issue link type options are shared across the Jira environment, and it is impossible to set a default issue link type in Jira Cloud today. Here is the improvement ticket from Atlassian: https://jira.atlassian.com/browse/JRACLOUD-83532 Thank you.

Hi @shane-nz Jira does not restrict administrators from creating new custom fields with duplicate names. However, it will likely confuse the users who utilize JQL query and filter and the administrator who manages the fields and screens. As a best practice, having a unique field name for the custom field is still better,…

Hi @Willian Pereira Da Cruz Lemos I would strongly suggest creating a separate Priority Scheme for the Jira Project with a dedicated list of Priority options. Kindly refer to the following document for your reference: https://support.atlassian.com/jira-cloud-administration/docs/manage-priority-schemes/ Thank you.

Hi @Addison Gourluck Jira Cloud operates differently from the Jira Data Center platform. All users and user groups in Jira Cloud are managed via Atlassian Access. In this case, I suggest you work with the Organization Administrator or request access to be an Organization Administrator to create and manage the users and…

Hi @Ricky Arianto Ng Are you referring to the Atlassian Organization under the admin.atlassian.com page? You can remove one of the Atlassian Organization with the steps as stated below: https://support.atlassian.com/organization-administration/docs/delete-your-organization/ If you are referring to Jira/Confluence sites,…

Hi @Nina K It depends on the nature of the apps that you installed and checked the usage based on the configurations and associated projects or components. It's NOT recommended, but the most effective way would be to disable an app that is unlikely to be used by anyone for a week or two and check if someone complains or…

Hi @蔡健儀 COLA If there is no other Organization administrator in your organization, I suggest contacting Atlassian Support for assistance. As a side note, it is recommended to have at least 2 accounts assigned with Organization Admin permission. Thank you.

Hi @Frank Rentef I don't believe that Project Admin can analyze and run a report of the usage of the custom fields in Jira, as such fields are usually shared among multiple projects, which they might not have permission to access. Therefore, the Jira System Administrator will need to analyze the options and usage to…