Tomislav Tobijas Community Champion

I'm guessing you guys are on Bitbucket free plan. 👀 @Vipul Reddy any chance you can check this as well?

Hi @kimberlyharker513 , You can request refunds via the following channel: Atlassian Support: Pricing, Billing & Licensing Select Payments > Request a refund and submit a ticket. Billing and licensing team should be able to help you. Also, here's a link to Payments & Refunds FAQ section: Purchasing & Licensing FAQ /…

Insteresting @search_facility 👀 I usually didn't have auth problems, and I'm no expert in debugging this, but I'll ping someone from the Forum support team to take a look at this. Thanks for the detailed explanation of what you've tried (and what didn't work)! What appears to get teams' attention is if you raise a bug (or…

I've seen a couple of cool things around Dia, but you only need a Mac to try it out... 🫠

@Swarnim Rai might be that the email landed in the suppression list on Atlassian end. 👀 I'll ask forum support to check this out, but for future reference, I'd recommend asking your Bitbucket admin to raise a ticket via Atlassian Support.

Hi @Swarnim Rai , Can you please try navigating to Atlassian Support and start raising a request? I believe the support AI bot can help you with this, but you would need to provide the email address associated with your account. 👈 Now, as this is a public forum, it's not advised to share that information here. Note: if you…

Hi @Mekhriban , Can you maybe check how many collaborators you have? See Collaborator limit for free Workspaces. While a single board may only have six members, the Trello Free plan limits a Workspace to a total of 10 collaborators. Apart from that, are you seeing any specific message when you're trying to add additional…

Hi @Vatsal Patel I think this is what you're looking for: AUTO-4: More authentication options for outgoing webhook "Send web request" component and "Incoming webhook" trigger- e.g. to support GraphQL Actions, NTLM auth, OAuth for use with Google APIs, MATLS support, HMAC Support 👀 Maybe you could somehow leverage…

Hi @Naveena Tati , Yes - you can add an approval step to any status in your workflow. Basically, you would have two distinct statuses, each with its own approval config. In short, select each status (before "On hold" and before "In progress") and add approval on each. And in each status/approval, configure who would need…

@Jessica Kordic interesting... 👀 I heard from some folks that activating Teamwork Collection can cause some issues, but I've never switched an existing site from separate apps to a collection. It was either start with a separate or start with Teamwork Collection (for me). I'm glad you managed to figure it out, and thanks…

Ah, indeed @search_facility... logging to specific accounts can sometimes be quite tricky (as I've noticed by other reports here in the forums). 🫤 I do have a question, though - as app passwords are/will be deprecated (see Deprecation notice: Bitbucket Cloud app password brownout schedule and next steps), have you tried…

Hi @Lintech digital, You said you already raised support tickets... did this go through the billing and licensing channel Atlassian Support: Pricing, Billing & Licensing, or did you use some other path? Mainly, this would need to be handled by official support, but if, for some reason, you're not getting responses via…

Hi @Admin Admin , Ellie addressed this question here https://community.atlassian.com/forums/Loom-questions/I-don-t-have-another-workspace-to-transfer-my-videos-to/qaa-p/3247326#M1651 ...this change only affects the ability to move content between workspaces. If you don't have another workspace, there is no action for you…

Hi @tswestendorp , It might be that your workspaces have been caught with this: Bitbucket cleanup of free unused workspaces: what you need to know (depending on whether we're talking about Bitbucket Free plan or not) Anyway, can you check this https://bitbucket.org/account/workspaces/deactivated and see if workspaces are…

Hi @Alqama Shuja , Do you have IT department or Bitbucket admin within your organization who you can reach out to regarding this? They should be able to check the status of your Bitbucket account (and the workspace as a whole) and maybe suggest next steps. 👀 If they cannot find the issue, someone from the admin side can…

Hey @martijn , Just to ask really quickly - does this have anything to do with Trello? I'm asking as the question landed in the Trello forum Q&A group. Anyway, related to this sync issue, have you tried: * Go to admin.atlassian.com and select your organization. * Navigate to Directory > Users You're saying the user is not…

Hi @Naveena Tati , Just to quickly add on what German said, I've seen people do the following: * Navigate to Release in Jira * At the Work item panel/section, select View in All work navigator * Copy the URL from the newly opened tab * Paste/embed the URL in Confluence I mean, it would get you to the same point as if you'd…

Hi @Joshua P , Are you trying to use CSV import from Jira administration (Settings > System > External system import)? If so, you can use the old import experience at the bottom of the page, which will provide the ability to import data into the existing space. Hope this helps. Cheers, Tobi

Hi @Superadmin, This deprecation of app passwords has been announced here: Deprecation notice: Bitbucket Cloud app password brownout schedule and next steps As stated in the article, you can use API tokens instead: Using API tokens 👈 Have you already tried using this? If so, can you share the steps you've followed (if…

Hey guys, Here's a bug report for this: SRCTREE-8271: Save button remains disabled when registering account with API token I'd suggest leaving a vote and setting yourself as a watcher to receive updates about any news. Cheers, Tobi

Hey @Paul Smith , There has been an announcement on that topic here: Bitbucket cleanup of free unused workspaces: what you need to know Can you check https://bitbucket.org/account/workspaces/deactivated if the workspace is still there and hasn't been deleted? Cheers, Tobi

Hi @藤田 裕貴Yuki Fujita , Can you check the following: * Archive folder - in case the video was accidentally moved there * Workspace - if you have multiple workspaces, try checking if you've selected the correct one Now, apart from that, there might be a raw file on your local machine (typically in the app's temporary…

Hi @Flavia Pankiewicz , Have you tried following the steps in this article: Delete your account 👀 If you still need assistance with deleting your account or removing your subscription, you can reach out to the billing and licensing support team through here: Atlassian Support: Pricing, Billing & Licensing Cheers, Tobi

Hey @Nedzad Junuzovic , Did you manage to resolve this? If not, you can always reach out to the billing and licensing team through this channel: Atlassian Support: Pricing, Billing & Licensing (no paid subscription needed) 👈 They do handle these kind of requests and issues and should be able to help out. Cheers, Tobi

Hi @Michael Green , On top of what German said, there are a couple, let's say, related suggestions and improvements around this macro > see here. 👀 As you're an app admin for the Premium plan, I'd suggest reaching out to Atlassian Support and asking them if they can potentially add a suggestion based on your use case (or…

This is a Rovo limitation as well (well, all AIs it would seem): ROVO-471: Add Label-Based Filtering for Confluence Knowledge Sources in Rovo It might be the case that, when they roll this out for Rovo, other connectors/integrations will support this functionality as well 👀

One more note - it would appear that there's an issue with number-type cells. For a paragraph, for example, both double-click and single select copy will work. For numbers, it's a bit of a different story and only single select works 🔢

Hey @voila , This copy & paste experience in databases can probably be improved. 👀 Try this... Instead of double-clicking on a cell, just click once to select it, and then press CTRL + C. Next, select a cell where you want to paste the content, then press CTRL + V. I'll be honest. Two different sites behaved differently.…

Glad it worked out @Jessica Kordic :) Yeah... it might be that Support blocks trials as well from raising requests (not 100% sure though). Apart from that link I shared before, you can reach out to the billing and licensing team through here Atlassian Support: Pricing, Billing & Licensing > this channel doesn't require a…

Hey @Яна , As this is a public forum, you'll mainly find end customers (like me) in here. Anyway, I'd suggest using this channel Atlassian Support: Pricing, Billing & Licensing for raising your request. You can select Payments > Request a refund and fill in the required information. Hope this helps. Cheers, Tobi