Tomislav Tobijas Community Champion

Hi @jira_mgt_01 , Can you share some details on what internal users see when they try to access this public-faced portal? Also, can you share how the project permission scheme is configured? Which product access do internal users have? Feel free to share all relevant info related to this, so people here can try to debug…

Wooo!! Finally - a product section just for Loom 🤩🎉 Hi and welcome everyone 👋 Glad to see you all here :)

Hello & welcome to the community @UCHI KATOR! 👋 

@Amit Jash I've just tested this (with the latest Slack version 4.42.120 (beta; Windows), not that environment should matter) and integration seems to be working fine. For example, I have implemented a similar thing, just without specifying the channel in Channel or user field > as it is defined within the webhook. Can you…

@Dane Schofield great! And... ...I'll update here if I get a resolution... > please do! It might help others if they stumble on this question.

Hey @l.seplecan , I talked with Atlassian staff about this a week or so ago and as far as I know, they've escalated it internally. As far as I can see, the playground is now operational (although, I didn't check all rules). Can you try opening the following link and see if you're able to see rule…

Hi @Olivier , If I got it right, you're trying to generate a new DC trial license via my.atlassian.com? Are you logged in to your account? Also, have you tried using a different browser and trying to generate the license? There might be some issues with cache/cookies. Cheers, Tobi

Hi @Amit Jash , Are you using a native Slack <> Jira integration or something else? Can you share some additional information such as screenshots of the configuration? I believe Teams do have this limitation (where you cannot connect private channels via this type of integration), but I know we've used this integration in…

Hi @Venkat Jira Admin , Can you maybe share details about the automation you're using to copy attachments from one project to another? (screenshots would help) Also, can you share if all users are experiencing this issue or if only a specific group of users are? As this might be a 'backend' issue (it might be hard to debug…

Hi @Dane Schofield , I'm not using ConfiForms so I can't be much of a help here. But, if you don't receive an answer from the community related to your question, you can try to submit a ticket directly to a vendor via their support form. Vendors are usually quite responsive and willing to help with any issues end users…

Atlassian & Sainz as the newest additions this year 🤯 I feel like I'm going to have a new fav team on the grid 💙

No worries @Mark Farmer ! By the looks of the audit log, the only 'checked' issue was CHDT-510. Are you saying that all those linked issues in HE project were updated/their priority was changed? Can you check (and/or screenshot) issue history for those issues?

@Luana da Silva , have you set default security level or maybe an automation rule that sets the security level once the ticket is created? If you just configure the issue security scheme, the system will not automatically set security level on any/all issues. Additionally, you'll probably have to add security level field…

@Mark Farmer If I'm looking at the screenshot provided in another thread, this rule should update the Priority field only for trigger issue (issue that changed the status), and not the Priority fields of linked issues. Can you share the most recent rule, together with the audit log, once is successfully executed?

Hi @Mark Farmer , Based on the following: ie: Issue A has Issue B linked as a blocker or test. Issue A moves into In Progress status. Issue A's priority needs to change. You can maybe try using the issue transitioned trigger followed by a condition that checks if there are linked issues (you can additionally specify to…

Hi @Luana da Silva , Can you maybe provide additional details (and/or screenshots) related to 'item security'? Are you referring to request type restrictions or are you using issue security schemes? The first is a restriction only for customers, while the latter is how you can configure who can see the ticket (on the…

@Muzaffar Abbasov , you would like for automation to automatically fill out the Epic Name field on the issue create screen? 👀 If so, that's not possible as automation is only triggered once an issue (in this case Epic) is created, or once Summary is changed on the already created issue. 👈 Potentially, something like…

Hi @Chris X , From my experience, Confluence starts lagging once you try to add a lot of content to a page. I would say this is not just a cloud limitation. Some workaround here would maybe be to 'divide' the Word document into multiple documents (e.g. by sections) and then import them one by one, where each…

Hi @Michael Manes , I've heard back from the University Support team and they said you can raise a ticket via the following link: https://support.atlassian.com/contact/#/ When filling out the form, you can use the following values to raise a request: Once reviewed, support staff should be able to manually remove 'null'…

Well, happy 2025 to you too, @Dave LIAO... 😆 I’d definitely back you up on wanting to hear more about real use cases, but also the struggles enterprise organizations face. When we talk with clients who are scaling up and transitioning into enterprise territory, one of the most common questions is: "Do you have any examples…

Hi @Joyce de Jong , Can you just share some additional context of where these knowledge base pages are appearing? Are you using suggested articles features when raising a request? Or, are we just talking about displayed content that is shown once customers search for a specific term? Are you maybe using KB categories?…

Hi @Peter Arsenault , If I got it right, you'd like to search (and display) all pages that contain Status macro which contains "2025 Q4" string within that macro? I've managed to get a quite decent list of those by using Atlassian Intelligence in Confluence, but I'm not sure if something like this is possible on the…

Hi @Roberta Bortolotti , If I got it right, you have something like the following structure: * Parent > contains Page Properties Report macro* Child 1 > contains Page Properties macro * Child 2 > contains Page Properties macro * ... Also, you're creating a 'parent' page from a template? Or the child pages are created from…

Hi @Joseph Muzzio , To select specific equipment/assets and raise a ticket connected to that asset, users do not need to have a JSM license. For example, you can display (and filter out) objects from the specific schema for Jira Service Management customers to select when submitting a specific form. In the following…

Hi @Andrea Michael , I've tried to replicate this on new and 'old' UIs but it seems to be working fine. Can you maybe try using different browsers (or potentially incognito mode) to see if this is happening there as well? Cheers, Tobi

Hi @austin.gu , I've just tested this and it seems queue changes are not tracked in the audit log. However, there's a feature request related to logging queue filter changes: JSDCLOUD-11089: Audit logs for Queue filter query changes I would recommend leaving a vote and dropping a comment related to your requirements (which…

Hi @Roberta Bortolotti , I didn't use Table Filter app that much so I can't be much of a help here, but I would just like to point out to the official vendor support portal in case you don't get any answer here. Vendors usually reply fast and can help with almost all troubleshooting questions. Cheers, Tobi

Someone in one of my sessions suggested maybe there was a keyboard shortcut or something that might unlock all elements that is doing it (without me realising it) - is there? I've just checked - there are separate shortcuts for whiteboards. This might indeed be the reason why some elements appear to be unlocked.…

Hi @Muzaffar Abbasov , I've just checked w. my colleague and he said that on newer Jira versions there's this toggle to set field required/optional (you cannot and don't need to unlock Epic Name). Once you have that, you can set this field as optional and remove it from the screen (e.g. create screen) and leave automation…

Hi @Eitzaz Haider , Yeah - something like this is possible. I would recommend using Jira automation and web requests (and this would apply to both cloud-to-cloud, or cloud-to-DC syncs), but you could also explore some syncing apps from Marketplace (e.g. Backbone or Exalate). Here's one blog post related to cloud-to-cloud…