Tomislav Tobijas Community Champion

If I can share my 2 cents here @Patrice Champet, I'll just say not many people give much attention to Confluence (sadly 😕) and therefore a lot of our customers use the default ones. The cool thing with RBAC is the scalability and flexibility you have if you'd like to create some more complex permission cases and general…

@Yaisa Rappé I'm curious… where did you find that information/metric/insight that 👀 …repetitive questions come from unauthenticated users… It's essentially what Viswanathan mentioned: to use Rovo, you have to be authenticated. There's this new app Customer Service Management, which is part of Service Collection, but I'm…

Hey @Frank, Jeremiah , It would seem that only these two work items are on the same workflow while the others you have within the same Jira/JSM space, are using a different workflow. Anyway, can you check that part? 👈 That would result in both behaviors you're seeing. Although I'm curious… why are you updating the work…

Hi André Luiz Gomes da Silva, As an alternative, could you try adding a new site directly through Atlassian Administration? Go to https://admin.atlassian.com/ → select your organization → Apps → Atlassian apps → Add app, and then select app you'd like to add (you can select then to add it in existing or new site).…

Hi @tsuyoshi.nakamura , This is a pretty generic message. Can you describe what you're trying to access (and how)? 👀 Also, if there are other users on the instance, are they seeing the same thing? Can they open the page you're trying to access? If the issue persists and you're on a paid plan, I suggest reaching out…

I started reading a book 😅📕 Doesn’t sound like much, but it was about time! I’ve been telling myself I’d start reading it for quite a while now, and the time has finally come 😄 Small win, but I’ll take it! 📖

Hey @Zygimantas Ziukas , Have you managed to sort this out? I had similar experiences with this a couple of times, and it was usually a system issue → meaning it resolved itself after some time (e.g., you couldn't move content, but after a couple of hours it worked 🤷) But yeah, as Staffan said, if it's persistent, reach…

Hi @Julia CFO , Have you managed to sort this out? As Arek said, billing support would most likely be able to assist with this. As for your subscriptions, your Org admin should be able to navigate and open https://admin.atlassian.com/ > Billing and check the status of your cloud apps under that organization. Some…

Interesting @Rachel Massey_pbl7yi 👀 Does this still appear to be an issue? I've tested on a couple of my instances but couldn't replicate it, although, as stated above, it could be related to CONFCLOUD-85152: Colored table cell background causes layout shifts and text input jumps when nested in an Expand or Column layout 🤔…

@Toni Arcas It would appear that you're not setting Resolution on the transition itself (in "000" Jira space and on that specific workflow). You could do it by adding perform action → update a work item field (Resolution) or by adding a screen that contains Resolution field on both of those 'green statuses' Note: you…

Hey @Archie Lewis , So you're trying to get/start Trello Standard or Premium? 👀 Have you tried it via those official websites or via https://trello.com/w/<workspace-id>/billing? You could try using a different browser or incognito mode to see if you'll be able to upgrade it from there, but if not, you can use the following…

@Lorna Should be pretty straightforward (as you said and tried 🫤), but if you still cannot find it after following the instructions the guys said above, official Atlassian way would be to start free Trello Premium (trial) → raise a ticket via Trello UI or Atlassian Support channel and then, once you resolve it, just switch…

Hi @Pamela Flash On top of what Matthew said, you could use this channel: Pricing, Billing & Licensing support team → select Your Account > Reactivate subscription and fill in the details below. 🎟️ 📚 A couple of more resources that might be helpful: Can’t access my account Need help with your Loom account? Here’s how to…

To quickly chime in here, it's usually related to browser/account session conflicts (or local browser cache issues; try clearing those to see if it will reappear), although I've seen something similar once due to licensing limits → the customer breached/exceeded its user license limit, which results in the restriction of…

Hmm @Julia Angerami da Silva 🤔 I'm not sure if this is still the case, but Jira MCP tools did fetch full issue/work item objects, including all metadata and custom fields. Even for simple queries… Could be that Copilot processes thresholds differently or has client-side handling for large JSON payloads, and that could…

Hi @Thorsten Schöning , As Anwesha pointed out, you could use advanced editing/additional fields for this. Something like this would work (I've just tested it): { "fields": { "description": "{code:java}\npublic class HelloWorld {\n public static void main(String[] args) {\n System.out.println(\"Hello World\");\n…

Just to quickly chime in here @Mags K - I was part of one group of testers (it was a while ago now) for new Confluence roles. Anyway, if you need any reference about what each permission does, you can find that here: What are Confluence's roles? 📚 Cheers (and happy administering 😅), Tobi

I haven't tried this myself, but just a couple of days ago Agent actions in Automation were announced > see 🚀 Now rolling out: Agent actions in Automation & Agent Accounts Now, potentially, that will solve a problem, but again, I haven't tested it yet to be sure. In theory, it should be able to do what you're looking for…

Yeah, this is not like progress bar in Jira @Natalie Lok > where the system simply looks status category of each child work item. As the guys said, these are related to metrics and we're talking about metrics roll-up. Goal progress is intentionally designed to reflect outcomes rather than just the volume of completed tasks…

So it was just a delay issue @Jan Feike ? I believe I've seen some issues with global templates not being selectable in that box, but that was a while back, and I hope that got fixed 👀 Cheers, Tobi

Hi @edwardjames , I'd say it depends on the case and the requirement. If it's tied to a workflow and you, for example, cannot/should not transition a work item without a video link, I'd probably use a custom field, as you can put conditions or validations in the workflow tied to it. If it's just a reference, a description…

In other news... things are slowly rolling in. 👀 I’ve just received an email confirming that Compass Free is being retired, with my subscription being cancelled on December 31, 2026. Looks like the transition is becoming a bit more tangible now. 😅

@agonzalez Have you reached out to Atlassian Support in the meantime?

Hey @Cey Dimpre , I was talking with support about something similar so we discussed your issue as well. The team also shared with me that they apparently reopened ticket back from 2006 🫠 on which, as I can see, you already left a comment: https://jira.atlassian.com/browse/JRACLOUD-11444 Hope this will get sorted out soon.…

Uh, good question @FrancoB 👀 From what I've explored (although briefly), and based on official docs https://support.atlassian.com/rovo/docs/rovo-usage-limits/, I would say no, these do not use Rovo credits. But, I'm not a heavy user of JSM so I can't be 100% sure. What Atlassian AI said was this: Zero Credit Features…

Hi @Matteo De Simone_ueld73 , As Miguel already said, there's no option for this, and the closest feature suggestions would be these two: JRACLOUD-90532: Option to Set Expand all Items in List views by default on Jira Software Project JRACLOUD-98089: Implement Expand/Collapse All functionality in the new List tab What you…

Hi @Marina-Madalina Tidrea , Have you maybe managed to resolve this? 👀 If it's only that one page, you could potentially try to duplicate/copy it and try publishing with the new content piece. Sometimes there are hiccups that could be resolved by just creating a new entity within the app. On the other hand, as Varun said,…

Hi @agonzalez , You could maybe try the following: Incognito mode/window - check if things will work there Clear cache and cookies - what Answesha already suggested (I'm struggling with one minor issue related to that myself) Disable browser extensions - I've seen a couple of cases where this might affect general…

aitbenhidafatimaezzahra24 I've been struggling with this too 🫠 It depends partly on what formatting your device uses and what Jira accepts. Once, I spent half of the day debugging it 😅 Apart from what guys have said above, I've found out that an easier solution could be, once you do the import, to ask Rovo to update those…

Just to confirm what Kamei already said, Jira licensing won't change but Guard most likely will 👈 There's a decent article about this, and some changes that have been introduced recently > read more here: Introducing Local profiles for external users (actually, this was 'announced' yesterday) 📚 Cheers, Tobi